Business ProfileforRoto Rooter

On Sunday December 30th 2023, I called Roto-rooter to address the sewage issue that was backing up into my basement. **** came out, quoted me at 850 dollars (discounted 196) spent an hour or two and got the sewer line rodded out. After the initial work was completed he told me that someone else would be coming out to run a camera down the line to inspect for any damages or breeched lines. A week goes by, and I've heard nothing so I called and inquired at which point the company told me that the camera is a "complimentary" service they provide so I said id like to have it done. A week or two more goes by and I've heard nothing so I called again to be told that someone would be contacting me which they did not. I called a third time and they told me that theres a ticket made supposedly but still no one has bothered to contact me. I'm not a plumber but i am in a trade and I contacted a reputable plumber only to find out that a typically rodding job should cost no more than ***** dollars and the idea that running a camera is considered "complimentary" is a complete lie so that tells me that these people are taking advantage of the common folk severely. So the job still remains half complete, I've paid close to 1000 dollars and to add insult to injury they lie about the services rendered and or not rendered. I'll be the first to admit too that given the work took place on the weekend, well into the evening and it was an emergency situation it might have costed a little bit more but there is no excuse for charging almost a thousand dollars for a job that's half done. I had to have the job financed via synchrony bank and I've called them and put a partial stop-payment on the account because I should be responsible for no more than 450 (even that's being generous), but mainly these people are totally taking advantage of the common folk whom probably don't know any better.