Complaints

This profile includes complaints for HALO Branded Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HALO Branded Solutions, Inc. has 10 locations, listed below.

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• 

  HALO Branded Solutions, Inc.

  1500 Halo Way Sterling, IL 61081-5500

• 

  HALO Branded Solutions, Inc.

  128 Overhill Dr Ste 102 Mooresville, NC 28117-8025

• 

  HALO Branded Solutions, Inc.

  3738 Paragon Dr Columbus, OH 43228-9750

• 

  Halo Branded Solutions, Inc.

  150 E Campus View Blvd Ste 100 Columbus, OH 43235-4648

• 

  HALO Branded Solutions, Inc.

  2500 Corporate Exchange Dr Columbus, OH 43231-7665

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased product from Halo Brand Solutions. Without invoice or authorization they charged $5818.60 to my credit card. They used a credit card that I did not want used for this purchase that they had on file from a previous purchase. I reached out to ask for a refund so I could pay with the correct card and they refused.

  Business Response

  Date: 07/28/2023

  Thank you for bringing this to our attention.   We don't refuse refunds unless it is a prepaid account which this account is not.  I understand that the client is asking for a refund of one credit card and replace with another which we can do.  Our team has reached out to the client via phone to assist in his request and received a voice mail which we left a message for the client to call us.  We did make another attempt to contact the client a few hours later with no answer.  We will continue to contact the client for resolution of his request. 

   

  Thank you

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 7 months ago Halo cashed 3 checks for products that I had ordered over the previous two years that had already been cashed. For some reason, my bank allowed the money to be taken from my account. I contacted ******************* from their accounting department and it took her about 5 emails before she responded to me. Eventually she said she was going to refund my money and that a check was being sent out to me. She never sent this check and never apologized for cashing checks that had already been cashed. I was order products from them again recently, sent them a check, and now they are still sending me an invoice saying it wasn't paid. I sent them the copy of the check as proof and she never responded. I contacted her boss, *****************. He said he was going to call me that day, a week later he left me a voicemail. I've called him back twice and he is't responding. During this time I continue to get past due invoices from *******************. At first I thought this was just some VERY strange mistake. But now it's really looking like it's check fraud.

  Business Response

  Date: 06/20/2023

  I have forwarded this complaint to ******************************* **************************** the Senior Vice President responsible for our Accounts Receivable area.  I have provided her with your contact information so we can work with you to resolve the refund noted in your complaint.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered uniform shirts on November of 2021. The items did not fit as well as I would have liked them to, so I retuned the items in January 2022.. The items were shipped on 1/31/22 and arrived at their facility on 2/3/22.. I shipped the items through *** so I was able to track the items. I have been in contact with *********************** who currently works for Halo and asking about my refund. I paid out of pocket instead of payroll deduction so my refund was supposed to either be mailed to me or sent back into my account, and as of today I still have not gotten my refund. I have called multiple times over the last several months, but I keep getting sent straight to voicemail. **************** is the one who sent the invoice over on 8/26/22 for the refund.

  Business Response

  Date: 11/17/2022

  ******, I apologize for the delay in processing your refund.  I will forward your information to *********************** and *************** and ask them to resolve and let us both know the cause of the delay.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told them to stop charging my card $13.87 cancel my order that has been on backorder for two years and they keep charging it they said that they can't. Do I don't give them authorization to charge my card now it is going to go legal.

  Business Response

  Date: 10/11/2022

  I apologize for the inconvenience. Your card is not being charged. When an order is on back-order waiting for inventory, we send an authorization notice to you for the charge to assure the credit card is still active.  Your card is not charged until the order is complete.

  If you would like to cancel this order, please send me the order number so I can ask our team to cancel it in our system so you will stop receiving the credit card authorization notices.  My direct e-mail address is: **********************************. 

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Fleece jacket on 9/19 and paid a total of $82.10 (Jacket, Taxes, Shipping). On 9/26, I received a hat. On the same day, I saw the $82.10 charge hit my Credit Card. The packing slip has the fleece as the Item Code. This is a case of wrong item picked. I called and left a voicemail on Saturday 9/24, Monday 9/26, and today (Tuesday) 9/27. Every time I call, I wait on hold until they send me to voicemail. I realize that Saturday was the weekend, but I simply wanted a return call yesterday with some resolution. I don't care if I have to pay for the hat (not shipping since it is their error) and still have my jacket sent. Or, they can refund my money minus the cost of the hat. But, I didn't receive anything - no phone call, no email, no refund (for the difference). It is the lack of communication which is frustrating to me. If they are in the process of remediating my situation, I would have no idea. I don't want to submit this claim if they are in the process of fixing the situation, but I also have no other channels to pursue right now. Therefore, I am submitting this claim.

  Business Response

  Date: 09/28/2022

  *****, thank you for making us aware of the incorrect application of costs to your credit card, and I apologize if you haven't received a response to your initial calls to our team this past weekend.

  I have added ****** and ****** to this e-mail so they can review the issue and direct the appropriate Navistar program service member to reach out to you to resolve.

   

  Sincerely,

   

  *************************

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************