ComplaintsforSterling Chevrolet
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Complaint Details
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Initial Complaint
01/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a car on 9/11/2021.I purchased **************** @ $2629.Financed the purchases through Fifth Third Bank.11/11/2021 Contacted ****** to cancel the policy per their requirements. 11/17/2021 Received email confirmation from Zurich that the policy was cancelled effective 9/2021. Contacted Sterling Chevrolet on 4 occasions in the past few weeks. The first call I spoke with the finance manager and was told that he would look for the refund in their office and get back to me. He did not. I called again and left a message with a support staff person as he was out of the office. I then left a third message for him via voice mail. Never heard anything back. I emailed to the attention of the general manager via their website this morning and have not heard anything. Called again to the finance department today and left another voice mail message. I am still awaiting the refund for the already cancelled Zurich policy of $2,629.Initial Complaint
01/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I cancelled a Zurich extended service warranty effective September 2021. when I purchased a car from Sterling Chevrolet. The service warranty was cancelled with Zurich. My correspondence with Zurich via email on 11/17/2021 indicated confirmation that the warranty was cancelled and that the refund process takes about 45 days with the dealership issuing the refund to the appropriate party. In my case I believe that would with the bank from which I obtained the loan that included this cost. The email further said to contact the selling dealership to verify when and where the refund will be issued. I spoke with the head of finance personally and was told by him that he would look into it and call me back. He never called. I called and left a voicemail and later a personal message with support staff. I then emailed attn of the general manager. I have not received any response whatsoever from anyone and no refund to the bank loan has been seen. The total refund I believe will be $2629.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.