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Business Profile

Electric Shavers

Wahl Clipper Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wahl Clipper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/31/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A **** USA PRO SERIES TRIMMER *******. ONE PART (THE ****** ATTACHMENT) WAS DEFECTIVE ON RECEIPT. I REACHED OUT TO THEIR CUSTOMER SERVICE AND "******" TOLD ME THAT SHE WOULD DO ME A FAVOR, AS A ONE TIME COURTESY, AND SEND A REPLACEMENT PART, SO THAT I DIDN'T HAVE TO SHIP THE WHOLE UNIT BACK AND WAIT 3 - 4 WEEKS FOR A REPLACEMENT. I TOLD HER THAT I DID NOT CONSIDER THAT A COURTESY AND I ASKED TO SPEAK TO A CUSTOMER SERVICE SUPERVISOR. SHE REFUSED TO CONNECT ME TO A SUPERVISOR, TO TELL ME WHO WOULD CALL ME BACK, OR TO TELL WHEN WHEN I COULD EXPECT TO RECEIVE A CALL. I CALLED BACK AND SPOKE TO A DIFFERENT CUSTOMER SERVICE PERSON WHO DID NOT IDENTIFY HERSELF. SHE SAID SHE WOULD CONNECT ME TO A CUSTOMER SERVICE SUPERVISOR, "*****." THE CONNECTION TO ***** WENT STRAIGHT TO VOICE MAIL. I LEFT A MESSAGE AND NEVER HEARD BACK.

      Customer Answer

      Date: 07/31/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      **** ********

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally file a complaint regarding a defective **** product I purchased, which I am submitting through the Better Business Bureau for appropriate handling and resolution.On June 29, 2025, the permanent metal blade on my **** clippers, which is secured by a screw, broke unexpectedly during normal use. In addition to the blade, the **** 1/16" (Size 1/2) plastic clipper attachment, which was included in the kit at the time of purchase, also broke simultaneously.These failures have rendered the product unusable and have caused secondary damage, including dings and incisions to another clipper attachment, also part of the original kit. More seriously, while attempting to continue use despite the failure, the malfunctioning clippers caused a cut to the side of my head, raising serious concerns about the safety and durability of this product.This product was purchased a few years ago and was used and maintained properly. I am deeply disappointed that ****, a brand I trusted, produced a product whose key components failed after only a few years of responsible use. Given the circumstances including the defective blade, the broken plastic attachment, collateral damage to another attachment, and a resulting personal injury I believe this issue warrants a full replacement of the clipper kit in question or a free upgrade to a more durable and higher-quality model.Please consider this a formal request for a resolution, and kindly respond with a corrective action within 14 business days of receipt of this letter. I am hopeful **** will stand behind the quality of its products and provide a fair remedy for this issue.I have retained the damaged components and can provide photos or ship them for inspection upon request. I appreciate your prompt attention to this matter and look forward to an appropriate resolution.Sincerely,****** *******

      Business Response

      Date: 07/03/2025

      We will be sending out a return label to get the product back. and once we receive the product back we will send out the replacement product. The product is still under the 5 year warranty. Based off the photos provided the damage is not a workmanship or quality issue but a heavy impact to the blade set.

      Customer Answer

      Date: 07/07/2025

       
      Complaint: 23540132

      I am rejecting this response because:

      I have yet to receive the return envelope/package.

      Sincerely,

      ****** *******

      Business Response

      Date: 07/16/2025

      A return label was mailed to the address below on the 3rd of July. If it still hasn't been received. Please let me know and we will try a different method for the label. 

      Customer Information:
      ****** *******
      ******************************************************************

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order *********** with this company for a clipper blade. Upon receipt, it was clearly a used item. I contacted customer service and requested to be provided a label to ship it back and be refunded as their site only gives options for customer paid return shipping which would be ridiculous for this issue. I spoke with the rudest agent ive ever encountered who stated there was nothing she could do and that they had no access to supervisors. I am requesting a refund of this order

      Business Response

      Date: 07/16/2025

      We have issued a refund for the product.

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the KM+ clipper on 3- 6-25 from Groomer's Choice, it arrived on3-11. I called **** on 3-13 as the clipper was not charging properly and the blade and casing were getting hot within minutes. They sent me a label to return the clippers on 3-19. A new clipper was sent out on 3-26, I received it on 4-3. The new clipper also got too hot. The next day I called ****. The representative offered to send me the newest blade series. I was doubtful that would solve the problem as the blades I currently have don't get hot on my clippers but get hot on the KM+. I asked her to return or exchange it as I really do prefer ****. She said "we weren't at that stage yet". The new blades also got hot.On 4-17 I called again and spoke with ****** who told me that I wasn't oiling my blades properly. I asked if I could send it back and exchange it for a different model. She said that "**** does not have a trade-in program" and the clipper was out of the 30 day money back guarantee. I had been trying to solve this problem since I received the KM+. I could hear that she was becoming irritated with me, I asked if I could speak with her supervisor, she claimed she didn't have one, and then hung up on me!I have photos comparing the blade temperature of both the KM+ and the KM10. The KM+ gets significantly hotter than the KM10. Shortly after turning on both clippers the KM10 is 9.2F and the KM+ is ***** F. One minute later the KM10 is 88.3F and the KM+ is *****F. One minute later, 12:42, the KM10 is showing 95.5F and the KM+ is showing *****F. That is a difference of almost 30F! After only a few minutes the blade on the KM+ is too hot to touch.This is unworkable and I don't think I'm being unreasonable to expect more from a top of the line **** clipper that costs $300.

      Business Response

      Date: 05/14/2025

      Sorry for the inadequate service that you have received. We are addressing these deficiencies. We are looking into the causes of the elevated temperatures the blades see on the **** vs the KM10. The **** is designed and programed to reach Slightly higher speeds than the KM10 and also maintain those speeds. Where as the km10 speeds will very some as friction on the blade changes. We will issue you refund but will need a copy of the receipt showing the purchase price of the unit. 

      Customer Answer

      Date: 05/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** sent a clipper out to me, a Lifeproof Clipper, last year.I gave it to my friend in the hospital and it had various hairs, skin, dandruff and other bodily peoduxts from apparently heavy use. It was CONTAMINATED and FILTHY. The nurses were absolutely disgusted and we all discussed how gross it was. They immediately got alcohol.Reached out to customer support who then apologized and when I replied blocked my email??? Months later wrote again, no answer.After putting my friend's health in jeopardy I called in and wouldn't you know? The replacement is used and soiled. We made video of the unboxing and immediately took photographs. Video was made immediately after delivery.Completely unacceptable, and from what I am reading online, possibly a systemic thing where used/dirty products are being repackaged.Unbelievable!

      Business Response

      Date: 05/09/2025

      Where was the original unit purchased. **** does test products as we manufacture our products. as such there may be fibers from that process on the units. the last unit that was sent out was brand new unused product.  

      Customer Answer

      Date: 05/12/2025

       
      Complaint: 23273051

      I am rejecting this response because:

      1. No resolution offered.

      2. We have photo and video of the unboxing immediately at delivery ahowing it was dirty and used like the ***** product.  **** blocked my email after I expalined the situation. 

      3. Other people have had the EXACT SAME EXPERIENCE.  Please refer to earlier complaint posted to this very site thay I have attached for your convenience.  Furthermore, there are threads on reddit discussing this very problem.

      Business Response

      Date: 05/14/2025

      We have not seen a unboxing video for any of these products, but if you send a copy of your receipt of initial purchase and we will issue you a refund. 

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called in the 3rd week of Jan 2025 to have our clippers ***aired because they just quit working. We mailed them back as instructed and they were delivered on 01.23.2025. **** did not pick them up from the post office until 01.28.2025 and today I called in to see the status of the ***air. The lady I spoke to was very unhelpful and advised me they have not even been checked in to be ***aired. I asked to speak with a manager and she refused, advising me no one was available. I found that very hard to believe and let her know that, but she still refused. This is no way to run a business and if your customers have an issue there should always be a manager available to discuss the manner at hand. I expect a call back from management and for the customer service *** to be spoke to in regards to her tone with me on the phone and the lack of her solving my question of speaking with a manager.

      Business Response

      Date: 02/14/2025

      1 of our 2 members of our service management team will be reaching out to you. Were there any other Phone #'s used to call in about the situation as we are reviewing this? 

      Customer Answer

      Date: 02/17/2025

       
      Complaint: 22912645

      I am rejecting this response because:

      In response to the businesses question: the two numbers you would have one file for us would be ************ and ************.


      Sincerely,

      ***** *********

      Business Response

      Date: 02/28/2025

      We will be sending out a KM10+ which is the new updated version of the KM10 along with a return label to get the KM10 for further evaluation

    • Initial Complaint

      Date:01/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my extreme frustration with the replacement clippers I have received from ****. After having endured the inconvenience of two defective units, I was sent an Elite Pro as a third replacement, only to find myself facing the same issue. The back of the blade comb was blackened and visibly worn, clearly showing signs of previous use. Also, the socket is so out of alignment that I have to s**** down the comb onto the cutter in a crooked manner just to make sure the blades stay somewhat aligned when powered on. Receiving three defective units in a row is completely unacceptable, and I am seriously questioning the integrity of ***** quality control processes. At this point, I have zero confidence that another replacement would even solve the problem, given that the same defects keep appearing in every unit. I refuse to continue this cycle of receiving defective products and going through the hassle of returning them, so I would like to know my real options moving forward. Can I finally receive a fully functional, properly aligned clipper, or has **** simply failed to produce one that meets basic standards?

      Business Response

      Date: 01/27/2025

      We will be sending out a ***** Clipper as a replacement for the elite pro clipper. It has been checked for quality and functionality. We will also provide a return label for the units in question to be returned for evaluation. 

      Customer Answer

      Date: 02/01/2025

      I appreciate the replacement, but unfortunately, it arrived with different issues. For something that was supposedly checked for functionality, the blade was dry and chattering worse than anything I've seen, and its too large to align as the instructions indicate. I imagine this is just older stock being sent out as replacements, which doesnt inspire confidence in the quality. At this point, Im not satisfied, and I dont see any value in continuing this back-and-forth. I'll return the ********* using the provided label.

      Business Response

      Date: 02/14/2025

      The unit was inspected and test for functionality before being sent out the lineup of the blades was verified as well.. The blades are to be oiled before every use. We also evaluated the Elite pro clipper and It was functional as well. We need more details as to how the lineup is incorrect and the chattering of unit.  

      Customer Answer

      Date: 02/18/2025

      Thank you for your response. Now that it runs smoothly, the alignment does not seem to be an issue. My primary concern was the blade chatter, which seemed to be caused by a lack of lubrication. After I oiled the blades, the chatter stopped, but Im still concerned about potential damage. As you mentioned, the clippers were tested, but it seems they were not oiled prior to your testing / use. 

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent $90 on clipper blades that hadnt gotten sent a month after placing my order. Called many times and gotten answers like they were out of stock but theyll refund me. Still havent refunded me or received the blades I paid for. Just keeps saying ready to ship. When I try to talk to anyone theyre extremely rude and just put me on hold forever. Crazy no one would email me or anything letting me know theyre out of stock, why even let me make the order in the first place? And now that they wont refund me. Super shady and just want to take your money.

      Business Response

      Date: 01/24/2025

      We refunded this on 1/15/25 

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2023-02-27, used the item minimally. On 2025-01-11, I charged the clipper and it started smelling of ozone and the clipper got very hot - indicative of an electrical defect, and a fire hazard. I immediately unplugged the clipper and charging cord, and put the clipper outside on the pavement in case it caught fire. I contacted **** through their contact us page that day, and have not gotten a response. I tried calling their customer service number multiple times during their operating hours, and the automated response said that they're closed and to call back during operating hours. I was already calling during operating hours. I tried emailing the ******************* email address they tell you to use on the email response to the contact us form I filled out, but the email bounced. Is this business even open at all? I am so confused as to how to get in touch with them about this safety concern and warranty options.

      Business Response

      Date: 01/24/2025

      Before we were able review this issue. Our service team had already reached out and addressed this with a replacement product. 

      Customer Answer

      Date: 01/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* **********-****

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Although I purchased an **** ******** 9 Clipper (SKU: *****) from **** Pro online, I've a right to change my mind if I no longer want it. Basically I sent an e-mail to **** to inform them that I no longer want the item and if I may receive a printable return label from them by e-mail in order to promptly return the package once it arrives on the estimated delivery date. Instead, I was instructed to refuse the package at the delivery address (my US *********** Box) and only then could I be reimbursed the full refund amount of $95.61 (the total price charged to my debit card) thereafter. However, the more days that go by and this delay continues to persist, the more I feel like nobody cares. That is, the package was refused on the third of December, Tuesday. And the package has yet to leave the **** Facility. Why? Because I'm the one who stands to lose something, not **** or ****. Even though I've my e-mail correspondences with ****, I've no assurance that the package will be returned to them. That's not my fault but I'm the one who could lose out on the full refund. Conversely, they've nothing to lose other than their reputation in the eyes of honest customers. How many times must I contact **** about this issue via e-mail or **** by telephone before it's the new year?

      Business Response

      Date: 12/13/2024

      The refund for the product was processed through back to his card on 12/11/24.

      Customer Answer

      Date: 12/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    Wahl Clipper Corporation is NOT a BBB Accredited Business.

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