Producers
Bunn-O-MaticThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Bunn-O-Matic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BUNN Did not "Call be for coming to service Coffee machine. They used 3rd party for service call and after I called to let them know they said they would reschedule. They never followed up for service and apologized for not calling or notifying us of service. They are a poor service company and charging for services not preformed. Trible service and poor customer service.Business Response
Date: 05/02/2025
After review of the events of this service call, we have determined it could have been handled better.
We are going to credit the service call.
**** ******
Initial Complaint
Date:04/26/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Quick follow up, great customer service, friendly genuine guy. 100% satisfied, customer for life.
Business Response
Date: 04/28/2025
We contacted Mr. ***** and agreed to replace his current brewer.
He should receive it in the next few days.
Initial Complaint
Date:03/06/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a call from **** ****** from Bunn now saying,******* ******* can not pick up Coffee Pot without a Shipping label provided by Bunn Company. Amazing enough, ******* ******* came for package because,Bunn Company once again did not inform ******* ******* shipment did not have a return label provided by merchant,Bunn Corporation. I finally thought my Stress with this Company has ceased.On a separate note,My Postmaster at ***** Post Office,****** has been watching for these shipping labels Bunn has been claming to send that seem to never arriving.??? I have all my mail, bills,etc it only seems that what is promised from this company seems to never to get to my location.
I am completely exhausted dealing with this Company, I even suggested to **** ****** to send return label to my ** *** ** ************* **********, with a signature required showing said proof.
Please,Please, end this misery for me, Respectfully,
***** ******
Business Response
Date: 03/06/2025
BBB,
We have sent 2 return tags for the second brewer and the customer claims they have not been received. As a result we are sending a ******* ******* pickup to his home to retrieve the brewer.
Customer says he has requested a cancellation of payment through ******** *******. If that does not work we will refund his money.
We are waiting on his feedback.
Regards,
**** ******
Business Response
Date: 03/10/2025
The customer did not speak with me. He spoke with ***** *****, who agreed to email and send the label via Certified mail. The Customer should already have the email and the Certified mail should arrive in a few days.
**** ******
Initial Complaint
Date:11/04/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We will deduct the $270 travel fee and pay the balance of the bill.Thank you,
*****
Business Response
Date: 11/11/2024
BBB,
We have tried to contact ***** ************** 3 times and have not been able to reach her and haven't received a call back. We have decided to credit the travel portion of the bill ($270). This will be done today 11/11/24..
Regards,
**** ******
Initial Complaint
Date:08/09/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Business Response
Date: 08/12/2024
BBB Dispute Resolution Department,
We contacted Mr. ***** and have sent a replacement machine to hime.
**** ******
Initial Complaint
Date:05/28/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello!
I'm very appreciative of the response from Mr. ******. It's
nice to see complaints escalated to the Exec VP level so quickly!
Since his response on 05/29/24 I'm still waiting for
confirmation of what he has said. No further communication has been received.
I'll wait until June 2nd for further information and
accept/deny the claim response.Thank you!
May 17th 2023
BUNN Service emailed us an invoice created on 05/16/2023 for calibration services in January - $226.00 .
We have explained the issue in detail but BUNN keeps saying the tech calibrated the machine.
If the Electronic Control Board needed calibration then it should have been done at the factory.
There is no "electronic control board calibration" instructions in the BUNN user or technical manuals.
Turning equipment on/off, switching coffee bins, is not a "calibration".
We (the owner) reset the unit to factory settings per the owners manual before tech arrived.
If the protocol for BUNN to diagnose the issue was shipping it back to their service department we would have done that.
We asked BUNN if the service call was covered under the warranty before they dispatched the tech and they said yes.
Requested Resolution:
We want BUNN to stand behind their parts and labor warranty for the Electronic Control Board as detailed above and cancel the invoice issued to us.Business Response
Date: 05/29/2024
BBB,
We have reached out to the customer and plan to refund the cost of the service call.
Let us know if we can be of further assistance.
**** ******
Customer Answer
Date: 06/03/2024
I am rejecting this response because: Response was not
followed through. As of 3:30pm the actions mentioned were not completed. I
followed up with **** ******, Executive Vice President at Bunn-O-Matic
Corporation via private messaging. He had stated that the invoice would be
cancelled and that someone from his office would be contacting me today (see
attached). I also e-mailed ****** *****, BunnServe Customer Care Supervisor, **** *** ***** *** *********** ** ***** this information and asked for a follow-up.
I received a read receipt but still no action. I'm very disappointed in the
lack of urgency from the people reporting to **** allowing this to escalate
further.Business Response
Date: 06/04/2024
****** ***** from BUNN spoke with the customer Monday afternoon June 3rd. Customer claimed to be happy with the response and we will send a copy of the credit memo to him.Customer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in
reference to complaint ID ********, and find that this resolution is
satisfactory to me.
I'm happy to see that complaints are handled in a way that
allow customers the opportunity to escalate within the corporation. I will
continue to be a loyal Bunn customer and communicate this experience to my
peers.
Sincerely,
****** *****Initial Complaint
Date:07/02/2023
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because:
No one has spoken to me about this slushy machine. They clearly know they didn't fix it so how would the problem be solved. I'm sure they talked to the technician that they sent who said he specializes in coffee machines and had no coolant in his van that clearly stated he was from ******** *********. He sat there on Bunn's website and ****** trying to solve the issue. The fact remains he was incapable of fixing it. And they was told on the 15th to that the machine was not fixed. And we would not be paying them $980 So then they charged my credit card over $384. Total Fraud.Business Response
Date: 07/06/2023
We contacted ***** ******** and he said his issue had been taken care.
Initial Complaint
Date:06/08/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Bunn 34000.0080 Ultra-2 HP High Performance Black Double 3 Gallon Pourover Slushy / Granita Frozen Drink Machine - 120V
#************ - EA on 4/27/21. The first week we received it, the problems began. It stopped working about 4 days after turning it on the first time. Since this occurrence, we have called Bunn and had them come out countless times. I informed them many times that this machine was a lemon and needed to be replaced. Their response was that a tech would need to come out to make sure it wasn't working. The tech basically just kept recharging the unit with coolant so it would work for a few weeks then break again. It was basically the same hamster wheel since then. I finally called to complain and speak to a manager about it because our warranty was about to end. Called and made a case, #********, about how I needed someone to call me so we can get this worked out. No response was ever made. I've called multiple times this week just to get through to anyone regarding a tech and just sat on hold for extremely long period of time, 10 minutes or more, so I would eventually just hang up. I am looking for the machine to be replaced after 2 years of issues. I would also like the recent 2 charges on my credit card for a tech to come out to be reversed. This is a Bunn issue, we should not be compensating you for faulty/poorly constructed product that you sold.Business Response
Date: 07/03/2023
We have been in communication with the customer and have come to a mutual agreeable resolution.Initial Complaint
Date:04/12/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.one of the parts was totally burnt out. I have pictures of those parts.
He said if this goes bad, then the water would stop filling after some point. He said usually technicians don't check this part because it gets very hot to touch and it's very hard to get to. He replaced the part and now the coffee machine runs fine. I told Bunn all this, and I have yet to get any response from them. I would like a refund of those amounts since this actually wasn't a calibration issue. It was a problem with their technicians being unable to identify the problem.Business Response
Date: 04/13/2023
We reviewed the attached complaint and after analysis of the information, decided the root cause of this issue was a misdiagnosis on the part of the Service Technician.
We have credited all invoices.
***** ******
Initial Complaint
Date:03/22/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Bunn slushie machine, serial # ********** on July 2021. I purchased an extended 3 year warranty as well. I called BUNN on January 28, 2022 because the machine was leaking everywhere, work order ********. When the tech got here, he explained that I needed to do a maintenance (change seals)on the machine, but explained I shouldn't have to since it was less than 6 months old, a new seal kit cost me. He explained that if he changed the seals it would cost me, so I told him I would change them. I ordered the seal kit, cost me around $75.00, and changed them myself. The machine was still leaking so I called BUNN again, on Feb 9,2022, work order ********* They sent the same tech out and he explained, again, that a maintenance needed done, which I already did. So again, I ordered ANOTHER seal kit and changed them again.
My Debit card on file was charged over $400 for the first trip out here. I contacted BUNN and they were very rude to me and said they would not refund my money even though this was a BUNN error, the seals should have lasted way longer than 6 months. I contacted the BBB and they contacted BUNN. I had a supervisor from BUNN call me about the issue and said since I did not received proper training on how to change the seals from ************ that he was refunding my money. He also stated that there were two service calls, but the serve tech company didn't submit one of the invoices timely, so their, BUNN's, policy was that that invoice was written off. Fast forward to Yesterday, March 21, 2023, I get an email stating I have been turned over to their collection department. I called and spoke to a rep with BUNN and she tried and tried to explain to me that the original invoice was written off but I still owed for the second invoice. This is not at all how it was explained to me by that original supervisor. He explained that BUNN was writing off all charges from this situation.Business Response
Date: 03/27/2023
We reviewed the complaint and although the customer did not buy the 3 year warranty through BUNN, we will credit the $400 invoice.
We will contact the customer and let them know.
Regards,
**** ******
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