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Business Profile

Garbage Removal

Lake Area Disposal Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They’re not picking up my trash. Has not been picked up since 4th of July weekend, and my bill is paid up to September.

    Business Response

    Date: 08/08/2025

    We have resolved the issue with our customer. It was a miscommunication on how services work. We are both on the same page and are moving forward with service. They were using a 95 gal can that is to big for us to lift by hand per OSHA standards and no front bar to connect with our tote tipper to dump the can mechanically. They have since went and bough the correct size can which we can now service them correctly. 

  • Initial Complaint

    Date:07/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a dumpster from this company. They dropped it, made me sign something and went about their way. I paid for the dumpster. The dumpster was tied up in court by the judge and I told the company this. One day they just took it and charged me $1188. I called and asked for a receipt and how they can charge that. He refused, i then said I want to see the rules you used to take a dumpster I was paying for, he said “I don’t fucking want you as a customer buddy”. He then said “summons me buddy”.

    Business Response

    Date: 07/30/2025

    Mr. ******* had our roll off container for over 4 months. We billed him out monthly for the rent that was due for each month he was over his 7 days allowed per the contract he signed and was giving a copy of  after he signed it. After the fourth month and several phone calls to the number he listed as contact with no response, we pulled the container. We didn't receive any notice form a judge or lawyer that our property was tied up in a legal dispute. we just figured we were at a loss with this container, so we pulled out property. This was back on April 29,2024 when we delivered the roll off and was pulled on 8/13/2024. The roll off acct was transferred over to his home service to have everything owed on one acct and discontinued his service until paid in full.   He was sent papers back on 10/2/2024 that this was going to be turned over to collections for nonpayment. No response again. See attachment for signed contract by **** ******* and a snapshot of both accts.

    Customer Answer

    Date: 08/04/2025

     I am rejecting this response because:
    No phone calls were made. No notices left on my door. No in person contact even though on my block weekly. There is nothing in this notice saying you can take it without some notice. You didn’t send anything certified to respond to. The signed contract was NEVER breached by me. Why could they not supply this with a phone call? Why curse and laugh at me when you claim to be a “family” business. They are trying to save face with lies that they tried contacting me when they have zero proof of this. 

Lake Area Disposal Service, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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