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Business Profile

Collections Agencies

Pro Com Services of Illinois, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are trying to refinance our home and much to our surprise found a judgment against us that is affecting the title. Upon further review, we found that Pro Com Services submitted a case in Sangamon County (Illinois) and showed that they tried to serve a summons to appear. A summons was never served to us, and the Sangamon County website and an employee there confirmed that it was never served. However, they are insisting they have a judgment. The original amount was right under $4,000.00 and the current balance is $4,281.38 and we intended to clear it by paying it through the refinance. However, Pro Com is now saying we owe $7,644.37. We were never served, never appeared in court, and there was never a hearing. There cannot be a judgement without proof of service. We are considering seeking legal advice (our mortgage company is already consulting with their legal department) and we have been in close touch with the Sangamon County Circuit Clerk's office on this. We are willing to pay the $4,281.38 to clear the debt but they are refusing and are insisting on the $7,644.37. This is absolutely ludicrous. I have tried reaching out to them several times by email but get no response. I try to chat online on their website, but it comes back that they cannot respond. I am hard of hearing and cannot communicate by phone, so I try to do my business by email.

    Business Response

    Date: 07/22/2025

    We've completed a thorough review of ***** *****'s complaint.  Mr. ******* complaint is regarding a case found on the Sangamon County Circuit Court website.  The case dated March 7, 2022 was continued for proof of service.  Mr. ***** has requested no phone conversation.  To assist in resolving any outstanding balances, we will send an itemized statement to Mr. ******* address *** * ****** *** ** *** ** ************** ** *****.  If Mr. ***** has any questions or wished to discuss any accounts further, please call 217-241-3376 or email at [email protected].

    If you need any additional information or if I can be of further assistance, please contact our office at 217-525-7600.  Currently CACI, formerly Pro Com Services of Illinois, Inc.

  • Initial Complaint

    Date:02/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ** **** ******* ****. I do not have a contract with PRO COM SERVICES. They did not provide me with the original contract as requested

    Business Response

    Date: 03/15/2024

    See attachment

    Thank you for your recent correspondence regarding ****** ******'s complaint.

    We received the complaint on February 29, 2024, and completed a thorough review of ****** ******'s' account with our office. ****** ******'s complaint is they are not liable for their debt with **** *** ******* ****, there is no contact with Pro Com Services and Pro Com did not provide an original contract. Pro Com Services of Illinois, Inc. is a debt collection agency. ****** ****** was in contact with our office on July 28, 2023, had no dispute about the balance and agreed to pay by mailing money orders. ****** ****** also provided their place of employment as ******* *** *****. Pro Com listed the account on February 21, 2023, sent a model validation notice to ****** ******, April 13, 2023.

    Our office will provide an itemized statement of the account with an outstanding balance listed for collection with Pro Com Services of Illinois; Inc. via mail to **** * *** *** ****** ************ ** *****. After ****** ****** reviews the documentation, they may contact our office at **** ******** to discuss any concerns.

    If you need any additional information or if I can be of further assistance, please contact me directly at ***** ********.

     

  • Initial Complaint

    Date:02/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulently charging customers for services that aren’t theirs. Refusing any request by verified client to send a detailed description for all services they are charging for and sending bills into collections and charging customers for legal action if not paid. I have letters from health care facilities sent to this Pro com services stating accounts they are charging me for are not my accounts and they are refusing to take the debt off my account. Also their their website advertises they are open until 11:59pm and they are closed and not open on weekends as stated on the website.

    Business Response

    Date: 03/15/2024

    See letter attached.

    Thank you for your recent correspondence regarding Ms. ********' complaint.

    We received the complaint on February 24, 2024, and completed a thorough review of Ms. ********' account with our office. Ms. ********' complaint is Pro Com Services of Illinois, Inc. is fraudulently charging customers for services that aren't theirs. Refusing request to send a detailed description for services and charging customers for legal action. Pro Com Services of Illinois, Inc. is a debt collection agency. Ms. ******** was provided services by our clients for which she still has outstanding balances. Those accounts have dates of service in 2019, 2020 and 2021. Ms. ******** has received correspondence from the client and Pro Com Services regarding these balances. Ms. ******** has been in contact with our office and made payments in her accounts. She did state that a date of service of August 25, 2020, she was unsure of.

    Our office will provide an itemized statement of each account with an outstanding balance listed for collection with Pro Com Services of Illinois; Inc. via mail to *** ********* *** ******** ** *****. After Ms. ******** reviews the documentation, she may contact our office at ******** **** to discuss her concerns.

    If you need any additional information or if I can be of further assistance, please contact me directly at ***** *********

  • Initial Complaint

    Date:08/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt, with Pro Com Services. I do not have a contract with Pro Com Services, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/22/2023

    Attached Response from Pro Com Services of Illinois, Inc.

    We received the complaint on August 19, 2023, and completed a thorough review of Ms. ********' account with our office. Ms. ********' complaint is she is not liable for the debt with Pro Com Services; she does not have a contract with Pro Com Services; and an original contract was not provided as she had requested. Pro Com Services of Illinois, Inc. is a debt collection agency. Ms. ******** was provided services by our clients for which she still has outstanding balances. We do not show a request from Ms. ******** regarding any of her accounts with Pro Com Services of Illinois, Inc.
    Our office will provide an itemized statement of each account listed for collection with Pro Com Services of Illinois; Inc. via mail to **** ******** *** *** *** *********** ** *****. After Ms. ********' reviews the documentation she may contact our office at ************ to discuss her concerns.
    If you need any additional information or if I can be of further assistance, please contact me directly at ***** *********


  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continued to call me over and over again. Each time they are asking me to provide my personal information without providing me the debt information such as amount, what the debt is, when incurred, etc. I have repeatedly asked them to send me the debt collection in writing, but to date they have not done so. I've made this request at least 3 times. They need to either send me the debt information in writing or cease calling me.

    Business Response

    Date: 10/10/2022

    Please see attached response from Pro Com Services of Illinois, Inc.

     

    Business Response

    Date: 10/24/2022

    An itemized statement for the account was mailed on October 13, 2022.  If you have any further question please contact us at ************* 

Pro Com Services of Illinois, Inc. is NOT a BBB Accredited Business.

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