Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My vehicle was recently repossessed a few days ago. I've been on social security for a year due to a medical illness that was very severe and I had to stop working after I received the truck. I've have been on time with my payment and have made double payments to remain current. I've asked if I could adjust my payments or refinance, but was told no. I was also told that I could only refinance if I had a $3000.00 balance, which didn't make sense and wasn't what I was told when I initially received the truck. I was only one month behind. I told my financial advisor my situation but there's nothing they could do besides combine my bi-weekly payments of $271.00 into monthly payments. I did ask if the payments could be changed due to my incoming changing and I was told that's not possible. I used the vehicle for doctor's appointments, to start my new job, and take my daughter to school.

  Business Response

  Date: 07/03/2025

  In the case of Ms. ***** *****, complaint number ********, we have reviewed this matter with the full cooperation of Byrider. Ms. ***** is upset with the repossession of her vehicle.

  Ms. ***** purchased a 2009 ***** CR-V on April ******* from the independently owned and operated Byrider location on ************************************** Holland, ********* 
  Byrider has written policies and procedures to ensure all collection and repossession activities are conducted in full compliance with federal and state regulations. The terms of the retail installment contract, including defaults and remedies, were disclosed with Ms. ***** during the closing. Ms. ***** signed the retail contract securing her purchase.

  Ms. ***** defaulted on her retail contract, and her vehicle was repossessed on June 20, 2025. All required forms and letters were sent to Ms. ******* address on file. The vehicle is scheduled to be sold at auction, and any proceeds from the sale will be applied toward the outstanding balance. Per the terms of the contract, Ms. ***** will be responsible for any remaining deficiency after the sale.

  Byrider would like to extend Ms. ***** the opportunity to redeem the vehicle in accordance with the terms of her contract. We encourage her to contact her account representative as soon as possible to discuss available options and next steps.
  

  
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23527714
  
  I am rejecting this response because I've tried to adjust my payments due to me having a severe illness that caused me to loose my job. I was still making payments and even doubling the payments with the help of my mother until I received my social security last year. I informed the company and sent proof my income, but they refused to help me. When I purchased the vehicle, I was employed. When I told them my situation their response was "oh well, the payments are not adjustable and I need to pay it". Now that they've taken my car, I have to find ways to get to my medical treatments every 4 weeks that will keep from flaring up and back into the hospital. I was only one month behind. Their office was not able to help me after having a great payment history. Sometimes doubling up my payments which never seemed to go down. So, NO, I WILL NOT sign anything regarding me having to pay for a vehicle that was taking from me and wasn't informed about having to pay a remaining balance if the vehicle was repossessed and auction. If I'm receiving ssi monthly, and they new this as soon as I became ill and hospitalized, how will I be able to pay for the vehicle before it's been auctioned? 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/10/2025

  We stand by our original response and encourage the Ms. ***** to reach out to her account representative as previously stated.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently lease a car on February 14, 2025 from byrider in South holland. (2012 Chrysler 300) The experience was a hassle having to get video recorded answering many questions. Being asked if I smoke? And the finance guy informing me that there is a tracker on the vehicle. Fast forward two month of paying by bills on time my car get stolen April *******. Im blessed to have insurance knowing I will be in another vehicle. What bothers me most is that buy here pay here places are supposed to help individuals with bad credit. Shouldnt all cars suppose to have a tracker?When I called the finance guy to talk about how I would be compensated he honestly got offended. When I was told there was a tracker on the car. If I miss a payment ever so late they will repossessed my vehicle. Im very upset because I am a disabled veteran and I shared my concerns and compensation with this dealership and dont feel that this is right.

  Business Response

  Date: 04/30/2025

  In the case of Mr. ******* *****, complaint number ********, we have reviewed this matter with the full cooperation of the franchised-owned Byrider.
  
  Mr. ***** purchased a 2012 Chrysler 300C on February 14, 2025 from the franchised-owned Byrider location on ************************************** Holland, ********. Mr. ***** signed a Retail Installment Contract securing his purchase.
  
  On April 15, 2025, ******* ***** contacted Byrider to report that his vehicle had been stolen the previous day, April 14, 2025. He indicated that a police report had been filed and inquired about the vehicle's GPS.
  
  During his contract closing, Mr. ***** was advised that his vehicle might have a GPS, but it was not actually equipped with one. It's important to note that GPS devices are solely for tracking purposes and do not offer any financial benefit related to the vehicle. Because Mr. ***** had ******************************** a claim has been submitted. Standard procedure for insurance companies in theft cases is a 30-day waiting period before a vehicle is declared a total loss. Therefore, Mr. ***** will need to allow this 30-day period to pass before a final determination can be made on his claim.
  
  We understand Mr. ******* situation; however, we are unable to provide compensation for his stolen vehicle. We will continue cooperating with the police in the hope of recovering the vehicle and will notify Mr. ***** of any updates.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calling my references even though I'm voluntarily repoing car Charged me $17,000 plus for a $4,000 car with lots of mechanical issues. Harassing my references and me for money, threatening me with wage garnishment. All in all these people are crooks, preying upon the low credit poor people. 
  

  Business Response

  Date: 04/07/2025

  In the case of Mr. ****** ******** complaint number ********* we have reviewed this matter with the full cooperation of the Byrider franchised-owned.

  Mr. ******** purchased a 2010 **** Fusion on November 4, 2022 from the franchised-owned Byrider location on ************************************** Holland, ********. Mr. ******** signed a Retail Installment Contract securing his purchase.

  Byrider has written policies and procedures in place that govern the collection process and ensure adherence to all federal, state, and local regulations. A review of the collection activity found policies were followed. 

  On March 29, Byrider was made aware that Mr. ******** had intentions of surrendering his vehicle on April 4, 2025. On April 5th, Byrider attempted to contact Mr. ********* including calling three references provided in his application, when the vehicle wasnt surrendered and a payment was missed.

  Mr. ******** surrendered his vehicle to our location on April 7th. All required forms and letters will be sent to Mr. ********** address on file. The vehicle will be sold at auction, and the proceeds will be applied to the account. Any remaining deficiency balance will be Mr. ********* responsibility. 

  We regret that Mr. ******** chose to return the vehicle voluntarily instead of working with us to explore other resolutions.
  

  
  

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car Dec. 3rd by Dec 6th my engine light was on and I noticed a hike in the floor that was covered with the paper mat. I ask if my payments could be out on hold until this issue was fixed. 2 weeks late there finally got my car in. Picked it up and the next day the light was on again. I asked could they put me in a different car and was told no. I also told them the window and power is out on the driver's side nothing is fine. They are quick to threaten you with a to but selling garage cars. Their is swaying in the rear of the car and still nothing is being done but they make sure they call for payments

  Business Response

  Date: 01/16/2025

  In the case of Ms. ******* **** complaint number ********, we have reviewed this matter with the full cooperation of the Byrider franchised-owned in question. Ms. **** is upset with mechanical issues after her recent purchase.

  Ms. **** purchased a 2015 ****** Altima on December 2, 2024 from a franchised-owned Byrider location on ************************************** Holland, ********. The vehicle is covered by a 36-month, ****** mile vehicle service contract, whichever occurs first.  

  Ms. **** has brought her vehicle to us for service twice since purchasing it. During her first visit, we replaced the purge valve and wheel bearings. During her second visit, we replaced the canister vent solenoid. Since her purchase, Ms. **** has driven over ***** miles and paid $75 out of pocket for repairs totaling $739. We have not heard from Ms. **** since her last service appointment. If she continues to have issues, she will need to contact us.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused. We value Ms. **** as a customer and look forward to our continued relationship.
  

  
  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22801330
  
  I am rejecting this response because: No
  I asked when I first called 2 days after I got the car to return it. I do not want this car at all. Power still not fixed on the driver's side. Joke on the floor of the driver's front side.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/21/2025

  We stand by our original response. Ms. **** should inform our service department if she is experiencing any mechanical problems with her vehicle so that we can resolve them. Ms. ***** vehicle was brought into our service department for an oil change on Wednesday January 21; however, there was no mention of any mechanical issues or concerns at that time.
  

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22801330
  
  I am rejecting this response because: I stand by my request.  I asked to return the car 2 days after when the check engine light came on. Dealerships can just sell lemon cars with no actions done to them.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car(2013 ****** Impreza) 6/24/23 with powertrain warranty. Car still currently on purchase agreement with ****** left. Current KBB value 2300 Dec 2023 1st time transmission failed and was replaced by Byrider. June 2024 transmission failed again and was replaced by Byrider. Car was serviced on 10/29/24 by *** in ***************. A new battery, radiator, coolant and hoses were placed. Car transmission malfunctioned for 3rd time on 10/30/24. Byrider received car on 10/31/24 and did not return vehicle to me until 12/13/24. Upon return car was driven by my girlfriend who noticed smell of antifreeze. She checked under the hood and noticed the battery installed was not the *** battery purchased. Byrider was notified on 12/16/24, and currently the vehicle has some issues I'm not trusting them to fix seeing their interactions with me.

  Business Response

  Date: 12/27/2024

  In the case of **** *****, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. Mr. ***** is aggrieved by mechanical issues hes experiencing with his vehicle.

  Mr. ***** purchased a 2013 ****** Impreza on June 24, 2023 from the franchise-owned Byrider location on ************************************** Holland, ********. The vehicle is covered by a 36-month, ****** mile vehicle service contract, whichever occurs first.  

  Mr. ******* vehicle was delayed due to a transmission issue from our supplier (LKQ). The vehicle was sent to A-1 for installation. Upon receipt of this complaint, Byrider contacted A-1 to inquire about the possibility of the battery being removed and then re-installed with the wrong one. A-1 advised they did not remove the battery. Despite this, Byrider is offering to replace the battery at no charge to resolve Mr. ****** concern.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused. We value Mr. ***** as a customer and look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for an oil change. They broke my oil pan and said it was rare and tear, which was not I only get my oil changed from them and I had to replace it.

  Business Response

  Date: 11/04/2024

  Regarding complaint number ******** for Mr. ****** *****, we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. Mr. ***** is upset with a recent experience during an oil change.

  Mr. ***** purchased a 2011 Chevrolet Cruze on April 23, 2022 from the Byrider location on ************************************** Holland, **. He also purchased the optional 36-month, 36,000-mile vehicle service contract, whichever comes first. 

  Mr. ***** brought his vehicle in for an oil change on October 31, 2024. During the oil drain plug removal, the threads securing it unexpectedly detached and came out with the plug. It was explained to Mr. ***** that the cause for this is known as metal fatigue, and he was given an explanation of what metal fatigue entails. Byrider offered to replace the oil pan for the cost of the pan and an oil change. In good faith, Byrider covered the cost of labor. The oil pan list price is $174.98. The cost of labor would have been at 2.7 hrs @ $178 or $480.60. The total retail cost for this repair would have been $655.58. Mr. ***** was charged $100 for the repair and $25 for an oil change, for a total of $125.

  Additionally, Byrider was able to get Mr. ***** vehicle in and out on the same day, rather than the normal 48 hour drop. We believe our service department went above and beyond to help Mr. ***** in this repair that was not covered under his vehicle service contract.

  Byrider strives to achieve the satisfaction of every customer. We value Mr. ***** as a customer and look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I have purchased my vehicle from them there has been problem after problem. Starter went out two months into having the car. One week into the car my heat and air didnt blow. I got the car in 2023 and I have had to fix both of those things after they claimed to fix it. They constantly belittled me and insult my intelligence every chance they get. When I lost my job they told me to borrow some money. I have gone days without eating or not paying other bills to keep up with my payments. They not once worked with me. All that was done was added late fees and added interest. They dont work with you they want to take every dime they can. I was also told that I couldnt have a a new financial manager, seeing how the current manager not only disrespects me he also makes me feel uncomfortable like he would harm me and after I told him that they said my feelings dont matter. So I need help now not tomorrow not the next week now!!

  Business Response

  Date: 09/16/2024

  Regarding complaint number ******** for Mr. ****** **********, we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. Mr. ********** is upset with mechanical issues and his payment amount.

  Mr. ********** purchased a 2013 Chrysler 200 on February 20, 2023 from the Byrider location on ************************************** Holland, **. He also purchased the optional 36-month, 36,000-mile vehicle service contract, whichever comes first. 

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.

  Over the course of 17 months, Mr. ********** accumulated ****** miles on the vehicle. During that time, he encountered several mechanical issues, as would be expected given the age and mileage of the car.

  The first mechanical issue arose shortly after the customer purchased the vehicle, but the repair was completed free of charge. The second issue occurred after the vehicle had been driven ****** miles, while the third issue emerged after ****** miles.

  Byrider has an on-time payment policy and it is not part of our program to lower payments. Byrider has, however, offered other types of assistance when Mr. ********** struggled to make his payments. Mr. ********** is currently delinquent on his insurance and his mechanical contract. We will continue to assist him in ways that align with our policies and procedures but we cannot lower his payments. 

  Byrider strives to achieve the satisfaction of every customer. We value Mr. ********** as a customer and look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30th, I procured a 2012 ***** Civic from Byrider. Although the agreement seemed somewhat questionable, this transaction marked my first automobile acquisition and initial credit utilization at 22 years of age, and as such, I decided to move forward with the purchase. I made a purchase with no down payment and was not anticipating any payments until the amount of $400 was due, which surprisingly turned out to be due a week after the purchase.When I discovered that a payment was past due and not aligned with my pay schedule, I promptly called to explain the reason for the delay and provide a timeline for the overdue payment. As per our understanding, I make payments on my paydays to ensure seamless and timely settlement of my obligations. However, I faced an unforeseen issue with my ex-girlfriend, who stole my work checks and, despite her earlier assurance, involved her friend thats employed at Byriders South Hollands location, lying saying I wouldnt make payments and more things bad on my behalf. This friend initiated the repossession. In the span of a week, my car was repossessed, and despite my attempts to recover it and pay the $400, I was told that it could not be retrieved. I was told my name has already been taken off the car. I am disappointed in the lack of opportunity to prove my creditworthiness. I had to create plans to get to work and was under stress due to being scammed by someone linked to my ex-girlfriend, who I recently discovered is struggling with addiction and mental health issues. I request that Byrider returns my car.

  Business Response

  Date: 08/16/2024

  In the case of Mr. *********************** complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. ******************** is dissatisfied with the handling of his account.  
  
  ******************** purchased a 2012 ***** Civic on July 30, 2024, from our Byrider location on ************ in South Holland, IL. 

  Byrider has written policies and procedures that govern our sales and underwriting processes. The terms of the retail contract, including the payment amount, APR and total sales price were disclosed prior to and during closing, both in writing and verbally. Throughout the budget interview, pre-closing video, and closing process, Byriders on-time payment policy was reiterated.

  At the time of sale, ******************** was informed that a down payment of $1,000.00 was required for approval. However, he was short this amount and insisted he could make a quick payment toward his deferred down payment on Friday, August 2. In good faith, Byrider agreed to proceed with the sale on the condition that ******************** would make the remaining payment on August 2. ******************** failed to make the promised payment on August 2, putting him in default of his contract. The account manager reminded ***** that the payment was due immediately.

  After a 3-day delinquency period, on August 7, ************************ vehicle was repossessed. He contacted Byrider on August 12 as a result of the repossession. We provided him with information on how to retrieve his personal effects. 

  At Byrider, our goal is to provide the highest level of satisfaction to every customer. While we understand Mr. ********* situation, he defaulted on his retail contract.
  

  
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle used, on the evening of August 3rd 2024. I was told the vehicle was inspected by the dealer per protocol and that there were no issues with the vehicle whatsoever. I was told the Pre delivery inspection documents are available if requested. On the morning August 5th the vehicle stopped driving while I was on the expressway. Lights came on as well as an error message that I was able to find as a manufacturer defect in this year and model of vehicle with the chassis control system (drive train defect). It would not turn on at all and I was stuck in the middle of the street. This information was not disclosed to me and almost cost me my life. The vehicle was misrepresented as an operable vehicle with no issues. I paid $1400 down payment for the vehicle day of purchase, total down payment deferred of $3020. The vehicle had to be towed to a police station due to it being a hazard in the middle of the road, and the police were nice enough to hold it before sending it to impound pending the dealer coming to tow it as they agreed. The dealer ended up not recovering it causing it to be sent to impound and is now incurring daily fees. I paid the $50 to receive a release to take to the impound and told the dealer to which they agreed to recover and allow me to come in and sign paperwork releasing me from the loan. I even asked them to recover the vehicle and attempt to fix it and it is now August 12th and they have been saying they will recover it either same day or next day since August 5th. I have also been requesting proof of pre delivery inspection, as they state they performed, and am being refused the documents. They claim they have the information for the inspection. when I call them state they will send it to me and never hear back about it which has been taking place since August 6th. They will not be reasonable and act in good faith.

  Business Response

  Date: 08/26/2024

  Regarding complaint number ******** for *****************************, we have thoroughly investigated the matter with the cooperation of the Franchise-owned Byrider. ****************** is upset by the condition of the vehicle at the time of purchase.

  ****************** purchased a 2014 Nissan Rogue on August 3, 2024 from the Byrider location on ************************************** Holland, **. The vehicle is covered by a 36-month, 36,000-mile vehicle service contract.

  Upon receipt of this complaint, Byrider agreed to take the vehicle back in full satisfaction of her obligation. ****************** signed a Mutual Release and is no longer responsible for the contract. All required documentation was sent to ******************.
  We apologize for any inconvenience this has caused.
  

  
  

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave this business my car two weeks ago , this now make 3. They gave me a call Tuesday July 2nd saying they found more codes on my car i need a sensor and an exhaust pipe. Not thinking nothing of it I agreed for them to fix the problem the lady ordered the part and said the fix will only take an hour , you have from the time you called till Wednesday since the shop is closed Thursday. Now here comes Friday July 5th i go to the shop thinking my car will be finished NO all the signals are still on my dash and my car is LOUD as h*** when i turn it on , when i dropped my car off weeks ago the sound was not there which means they did something and what sensor was put in if all the signals are still showing on my dash. If i would have known i would have never paid the note or the billing i could have got my things out the car and they could have kept the **** of s*** Also i had 3 items on my backseat they were on the floor along with brown stains on my carpet my car is very clean in the inside so where did the stain come from? They need to be took to court with all those lemons and trying to get over on people

  Business Response

  Date: 07/16/2024

  Regarding complaint number ******** for *******************************,we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. ****************** is upset by the mechanical service.
  
  ****************** purchased a 2010 ******* MKX on June 23, 2023 from the Byrider location on ******************************************* Holland, **. The vehicle is covered by a 36-month, 36,000-mile service contract. 
  
  While it is understandable that dealing with service issues can be frustrating, a pre-owned vehicle,similar to any mechanical device, requires proper maintenance and occasional repairs to ensure performance and longevity.
  
  The vehicle came in for service on June 17, 2024.  The technician diagnosed the vehicle and determined that the motor needed to be replaced.  On June 19th, ***************** approved the repairs and the vehicle was sent to our 3rd party vendor for the installation.  Once the vehicle came back from the 3rd party vendor, an examination was done and it was determined that the exhaust flex pipe was rusted and broken and a ABS sensor light was on that was throwing a code.  ****************** wanted these items repaired as well which brought the total out of pocket cost to $354.20.  The work was completed and the vehicle is back in the possession of ******************.
  
  At Byrider, customer satisfaction is our top priority. We sincerely apologize for any inconvenience you have experienced due to the issues. We highly value ****************** as a customer. We look forward to our continued relationship.