Business ProfileforMeineke Car Care

On Friday April 21,2023 my **** Explorer 2014 steering Wheel was locked. I took it to **************** where they did a diagnosis and found out the rack and pinion was bad. They gave a me quote whereby i felt it was too high. i then searched for other auto shop on ****** and call Meineke. towed the vehicle there where he gave me a quote of $1948.38, i asked the rep ******** why was the cost so high he told me because the vehicle is a **** vehicle the parts are more expensive he then told me i could look it up on line for myself that i did. he requested my permission to start the repair i told yes. after picking up my vehicle a few days later while driving the vehicle i noticed there is a rubbing sound so i informed the shop and they have me return the vehicle three times. the 3rd time they said the vehicle was ok and its because its new. i replied no i'm not convinced.i took it back **** for another Diagnosis $178.00 which i did they said a rubber in the steering shaft is broken. i called Meineke and told them as promised and ******'s response was we had nothing to do with that we just fixed the rack and pinion. i went back to **** where i spoke with the manager and the tech. this is when i found out it was a fake defective part and not a **** part which is why its not working with the other **** parts in my **** Explorer instead damaging them(he called the cops twice) the police office even called another meineke to confirm the part number he gave was also fake. now he refused to take out the fake part out of my vehicle or give a refund and repair the shaft that is currently being damaged by this fake part. please i need your help thanks