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Business Profile

Marijuana Sales and Services

Sunnyside - South Beloit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I visited Sunnyside South Beloit on July 2, 2025. I entered the store at 12:26 PM and stood in line until 12:46pm. The line was all the way to the end of the store the entire visit. There were multiple *******s at the registers however, two employees were joking around, whispering in each others ears, and not helping any customers. One appeared to be the manager; she was in her 50s and had short blonde hair. She was whispering in her other younger blonde coworkers ear as she sipped her ******* cup and laughed amongst themselves as the line of customers barely moved. As Im on my 30 minute lunch break this is extremely frustrating to watch. I waited my turn until I got to the register where I told a third ******* that I was in extreme hurry due to the wait because I was now late for work and asked her if she could please hurry.She rudely and sarcastically told me that it wasnt her problem. Her exact words were it doesnt seem like my issue. I was completely floored at how unprofessional and completely wrong she was. It is her job and it is her problem,to keep customers waiting and then to give a response like that?? Im seriously upset after that experience and Im voicing that she should be fired along with her manager who did nothing but take up space. The so-called Wellness Advisor that Im reporting is ******* # *****. Register POS #**. Ive been working in customer service since I was 19 years old and that is not what you say to a customer, period. Zero empathy, consideration, or professionalism.

    Business Response

    Date: 10/29/2025

    Dear ******,

    Thank you for taking the time to share your experience with us. I want to sincerely apologize for the frustration and disappointment you encountered during your visit to our South Beloit location on July 2. What you described is not reflective of the standard of service we strive to provide, and I understand how upsetting it must have been.

    We take your feedback seriously, and I want to assure you that it has been shared with the appropriate leadership team for review. Your observations and concerns will be used to help guide coaching and improve the customer experience moving forward.

    We truly appreciate you bringing this to our attention and for your continued support.

    Customer Answer

    Date: 10/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Sunnyside - South Beloit is NOT a BBB Accredited Business.

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