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Business Profile

Heating and Air Conditioning

At Your Service Heating & Cooling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have an American Home Shield (AHS) Warranty plan. Their contractor is At Your Service Heating & Cooling. Last month our furnace broke and a replace is needed. We had a second opinion to confirm total replacement. AHS approved the replacement, haul away and labor for the furnace job, but advised we had have to pay an additional $5100.00 per the contractor's estimate, but the itemized estimate was not provided to AHS who advised to get ahold of At Your Service for the itemized estimate of charges. It took almost a week before they responded, but they provided the estimate of charges (attached). They were charging for material that was unnecessary. We confirmed with our second opinion company that NONE of the materials listed were needed to replace and install a new furnace. They believed that the company was scamming to make more money from what they stood to gain with AHS. We have placed several calls to At Your Service after getting the estimate to advise that those materials were not needed and still would like the job completed. However, at this point we don't want them to do, because if they are this neglectful in responding to numerous phone calls and messages we have placed, are upcharging for things not needed, I simply can't imagine a good repair job. We have had no heat since mid February!!! We don't have $4900.00 to do the repair ourselves, so I guess we stay cold. Meanwhile we have been in contact with the warranty company who states that they can do nothing about it and offered only $740.00 as a cash pay out (only to be received once we hire and pay out of pocket to another company). They DO have an option for us to get a 2nd opinion with another one of their contractors, but then we would have to pay another $100.00, which to me is grossly unfair because the first contractor can't even call us back or even provide a correct estimate! it should also be noted that they have the wrong kind of furnace listed, another reason for them not to install.

    Business Response

    Date: 04/15/2024

    See attachment. 

At Your Service Heating & Cooling is NOT a BBB Accredited Business.

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