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Business Profile

Dog Breeders

Cairn Lap Dogs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband, **** ********* and I went to the residence of ******* (*****) and ***** ************** on 2/19/23 to purchase a male puppy for 1,000.00 cash with guaranteed health contract and AKC pedigree. The breeders presented the puppy, contract and copies of pedigree (attached). The puppy returned home with us, had continued healthcare, vaccines at *** ****** ******** in ***** ****** *** He was active, healthy and normal vitals. On Wednesday, June 7, the puppy died instantly in his baby pen at the age of 6 mo. 1 day in front of my female Cairn terrier and me. He had played happily outside one-one half hour before with me. He was rushed to the vet hospital no more than 5 minutes from my home and was pronounced dead on arrival by vet. Vet stated the cause of death was heart defect or some other defect related to congenital birth defect. The vet advised against necropsy due to the expense of over 800.00 with still the chance of being inconclusive. I contacted the breeder, ***** within two hours of vet visit and left message for wife ***** who did not respond. ***** asked about necropsy but did not offer to pay for the procedure and would not provide compensation to honor contract despite numerous outreach to him and his wife. The contract states guarantee up to pup's first birthday for congenital birth defects. The vets stated it is highly unusual for puppy to experience sudden death and feel this is related to birth defect. We would like our purchase price of 1000.00 plus 198.50 for cremation. This still does not cover the cost of previous vaccines, vet bills and emotional devastation of my family and our terrier. They sold the parents of our puppy and shipped them off property, along with littermates. I want my contract honored in good faith. NOTE: Breeders appear to have two addresses: primary: ** ******* ** *** ** ******* ***

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