Business ProfileforChicago Stucco Company

This company completed stucco work on my house in September 2022, including waterproofing a chimney cap. I had a leak in April 2024 and had a roofer inspect the roof, who confirmed that the leak is from the chimney. I reached out to Chicago Stucco to share that I have a leak and asked for a call back to see if it was a result of their work. The owner's response makes it clear that the company completed work they had no business doing. They claim now that a roofer was needed to address the problem I came to them with. Rather than tell me that at the time, they completed the work and took my money. This is a direct quote from the email response to my inquiry that is very concerning and is what led to my conclusion that they should not have done the work: "Stucco was really never intended to be used on any horizontal surface. Chimney caps, window ***** ,or parapet coping." And a second quote: "our insurance no longer allows us to work on chimneys." I am not blaming them for causing a leak... My complaint is that they presented a solution to "fix" my chimney knowing that it would not fix anything, and they admitted to using stucco on a chimney in a way it's not intended to be used (and that they are no longer allowed to do by their insurance).Additionally, they pointed out that the contract was only for the chimney cap, yet they applied stucco to the entire chimney. In other words, the work completed did not match the work contracted, which further lowers my trust in this company and anything the owner says.They completed other stucco work as part of a bigger project and refuse to give me an itemized breakdown of the cost of the chimney work. I therefore do not know how much of a refund to ask for. I approached this respectfully and from a perspective of answer-seeking rather than demanding retribution and am disappointed that this company did not own up to their part.