Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear U R Approved and Sherman dodge I am writing to formally address several significant issues I encountered during my vehicle purchasing experience at U R Approved Dealership on June 20, 2025 til present. My intention is to resolve these matters amicably and request your immediate attention to rectify the situation.Upon entering the dealership, I was informed that I needed to pay a $3,930.43 acquisition fee or provide a co-signer with specific income requirements. I inquired about using my significant other as a co-signer, and while I was assured this would be acceptable, the dealership proceeded to run my credit report without her consent. Furthermore, her address was inaccurately assumed to be the same as mine without proper verification. This conduct may infringe upon the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505), which protects consumers from misleading practices.I explicitly requested that my credit report only be shared with a limited number of financial institutions. However, I later discovered that my information was shared with numerous lenders beyond my request, causing unnecessary damage to my credit profile. As per the Fair Credit Reporting Act (15 U.S.C. 1681), consumers have the right to limit the number of inquiries made into their credit reports, and any violations can lead to legal repercussions.Following the initial issues, I attempted to resolve my complaints by contacting both U R Approved and Sherman Dodge upper management multiple times. My attempts to speak with managers led to unproductive conversations, including a manager who initially offered assistance but later refused to communicate further. The lack of accountability and responsiveness is not only frustrating but may also be seen as a violation of consumer protection laws in *********I am formally requesting the following:A deletion of all inquiries related to U R Approved/Sherman Dodge from my consumer credit report.Full response to this

  

  Business Response

  Date: 07/21/2025

  Mr. ********* allegations are false. 
  
  We do apologize to Mr. ******* regarding his purchasing experience.
  
  Mr. ********* credit was insufficient for the Financial Institutions (Banks) to approve his loan.
  
  In Mr. ********* effort to purchase a vehicle he attempted to use his significant other as a co-signer (******* *****). The banks also would not approve the loan with her as a co-signer.
  
  The Financial Institutions (banks) approve the loans, not Sherman Dodge, as we are the selling dealer.
  
  Mr. ******* signed an application for credit (on file) his co-signer also signed an application for credit via docu-sign (on file). The Applications have no restrictions on the amount of lenders that may review their credit. 
  
  Mr. ******* has called the dealership numerous times since 06/20/2025 for the purpose of an approval on an auto loan. The decline of the credit was explained to Mr. ******* verbally on one of his phone calls to the Dealership. 
  
  Mr. ********* request "A deletion of all inquiries related to UR Approved / Sherman Dodge from my consumers credit" The inquires were approved by Mr. ******* and his co-signer.
  
  
  **** ******
  Sherman Dodge

  Customer Answer

  Date: 07/21/2025

  ****,
  
  Thank you for your response, but it seems there is still a misunderstanding regarding the events that transpired during my vehicle purchasing experience. Your defense of the actions taken by the dealership raises concerns about compliance with Illinois consumer protection laws, particularly the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505).
  
  Firstly, I want to reiterate that I was initially approved for a $25,000 loan without a co-signer, which should have been sufficient for the purchase. The assertion that my co-signer, ******* ******, authorized the running of her credit is inaccurate. She never provided consent, and the address used was not hers. She was led to believe that her credit would only be checked through one specific bank, which she found questionable, thus she declined to participate further.
  
  Additionally, the numerous calls made to your establishment were prompted by your failure to provide necessary paperwork regarding the authorization for running her credit. To date, ******* has yet to receive any communication from your team about this deal, which is unacceptable.
  
  Moreover, there was confusion regarding my referral bonus, which was not addressed properly by your staff, prompting further calls on my part. I also feel misled by ******, who assured me that my co-signer's involvement would facilitate the closing of the deal, only for me to leave without the vehicle.
  
  I urge you to consider the impact of these actions, which may constitute violations of consumer protection laws. I am prepared to take the necessary steps to file a formal complaint if these issues are not addressed promptly.
  
  I expect a thorough response to my concerns and a resolution that includes the deletion of all inquiries related to U R Approved/Sherman Dodge from my credit report.
  
  Thank you for your attention to this matter.
  

  

  Business Response

  Date: 07/24/2025

  Our response dated 07/21/25 remains the same . 
  
  Mr. ******* picked up his referral check at the dealership on Tuesday 07/22/25 .  
  
  
  **** ******
  Sherman Dodge 

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23624792
  
  I am rejecting this response as this response is a delay into the complaint as Sherman dodge/ UR Approved  is profound to be considered excusably Negligence as I would like to move forward into exercising all available remedies moving forward.

   

  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son took in our 2020 Jeep Compass because it randomly shut off on March ******. We have extended warranty, so they had to contact the warranty company. It took approximately 3 weeks for the extended warranty to approve a new transmission and complete the installation. My son drove the truck for a couple days and it shut off again. Took it back in on Mar. 28th and waited until April 14 for dealer to provide me loaner. The transmission needed a computer module. We constantly checked in with the dealer via text. My wife went in person to check with the rep. ***** on May 15. They were still waiting for the part. The part just arrived on July 7. It took over 3 months for this. Then we received a text that the truck wont start. They think its the starter and going to contact extended warranty. Which isnt good since the dealer was in possession of the truck. That should be the dealer's responsibility to have a ****** sporadically start it. They said they would contact extended warranty for coverage. They are unrightfully using my coverage. Now today we received another text that the truck started and now codes and 7 lights on. Theres no guarantee that after we receive this truck that it will be in good condition with all that has transpired. I will possibly be at a loss with my extended warranty and a car note with an unusable truck. I have left several messages for Management to contact me and no response. Please stay clear of this dealership at all costs.

  

  Business Response

  Date: 07/22/2025

  Regarding Complaint ID # ********

  Mr. ********* arrived at the dealership on 04/14/2025 with a concern for his transmission. It was diagnosed with a bad transmission module that was authorized and replaced by his extended warranty. After replacement of this component, we did not have full function back to this component. The technician did further diagnosis to find that a connector was melted due to the module failure. The connector repair was authorized by the extended warranty and ordered. The connector was on back order with no ETA; we did not receive it till 9 days later. Now knowing that the vehicle has multiple issues the customer was placed into a rental vehicle. The customer's extended warranty authorized a total of 5 days of rental. The customer has now been in the rental for 100 days as of today. Sherman Dodge is assisting with the rental vehicle while the technician works with a technical hotline to resolve the concern with the vehicle. There is no abuse of extended warranty as stated. Everything through the extended warranty is verified and authorized by the extended warranty. The technician is currently working with the technical hotline to resolve the concern. Sherman Dodge only performs work authorized by customers or extended warranty.

  **** ******

  Sherman Dodge

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged $125.00 to my account claiming that while I had their rental vehicle, a $75.00 ticket violation was acquired. I received a copy of both the ticket and a copy of my rental agreement by this company through mail. However, license plate written on the ticket (DL ***** is NOT the license plate number of the rental car I used (74 CL). I tried to call and resolved this matter twice (on 07/14/2025 and 07/16/2025) and both times I was told that a manager will call back but they never did. I am requesting the charge of $125.00 be refunded back into my checking account.

  

  Business Response

  Date: 07/21/2025

  Regarding Ms. ******* complaint , we apologize for any inconvenience this matter has caused . The charge on her credit card for $125.00 has been credited back to her credit card as of 07/16/2025. The refund slip was sent to Ms. ***** . 

  
  

  
  

  
  

  **** ******

  Sherman Dodge

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction occurred approximately at the end of January and the beginning of February 2025.Sherman Dodge Chrysler's standard practice is that when you refer a customer and they make a legitimate purchase, you receive a $250.00 referral fee when the transaction is completed. The transaction was completed by the salesman named Davion; the customer's name was ******* ********. She purchased a 2022 ****** ****** with a down payment of $4000.00. I have called numerous times to inquire about the referral check. I have spoken to an employee named ****** who has tried to help me as much as possible. I heard first that the transaction has to be approved.That went on for about three weeks. After that, the check is in the mail, which went on for about six weeks. Also, I heard, I will call you back, and except for ******, I never heard anything back. Here it is at the end of April, and I still have not received the referral payment. The transaction was profitable for Sherman Dodge, and their appreciation for the referral was to be a payment of $250,00, which I have not received to this day. It is now at the end of April, and I am still dealing with a situation that should have taken no more than a couple of weeks at the most. The Manager's name is *** Las, and I have yet to receive a return call from him.

  

  Business Response

  Date: 04/28/2025

  We spoke to Mr. *** on 04/25/2025, and his referral fee of $250.00 has been sent to him. We apologize to Mr. *** for any inconvenience this may have caused, and appreciate his referrals to our business.
  
  
  Thank you, 
  
  **** Schiff 
  Sherman Dodge

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25 i had appointment to have a computer programmed on Jeep Cherokee 2019 the technician supposely did the programming making the car basically undriwable, car was returned with multiple error codes and also steering system mulfunction,none of these issues existed when i brought the car in,after i complained i was told by both technician and manager ***** ****** both very unprofessional thats how it it will be unless i want to pay for diagnosing the issues,they did not care that it was very dangerous to drive with mulfunctioning steering system,this is the worst service and rip off you can ever experience,i have very serious cardiac condition and this made me very ill,i want full refund and apology immefiately

  

  Business Response

  Date: 04/07/2025

  Regarding Mr. ********* issues with his service visit , Mr. ******* had a PCM module installed prior to his appointment . He requested the module to be programmed . We apologize to Mr. ******* for any inconvenience this may have caused . The disputed amount of $219.00 is being refunded to Mr. ******* by Sherman Dodge check as of 4/4/2025  and will be overnight mailed.

  
  

  
  

  Thank you

  **** ******

  Sherman Dodge 

  
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car purchased September 12, 2024. Took car back to dealership on September 16, 2024 because of noises while driving, backup camera not working and slow starting. I was told there was nothing wrong with the car and the camera mysteriously worked that day only. Engine light came on December 12, 2024. This job cost me $325.00 two months after purchase. January 20, 2025 car would not start at all. ************ reduced displayed in the dashboard. Car would not completed shut down leaving lights and radio on for 10 hours. This was MLK day so service was not available. Towed car to Sherman Dodge January 21, 2025. Battery replaced but car still would not start. Was told I needed to move the car to a ********* dealer since they only can fix Dodge and Jeep makes. The car is a 2019 ***** Malibu. Towed the Golf Mill ********* on January 29, 2025 per my warranty coverage. As of February 13, 2025 Golf MIll ********* has no idea what is wrong with the car and is saying my Endurance warranty coverage would not cover the bill. My car has been unrepairable for nearly a month less than six months after purchase. This is a real problem because I am a rideshare driver and have been without my vehicle for nearly a month with NO answers to the problem. I would like to have this car voluntarily repossessed with no adverse effects to my credit.

  

  Business Response

  Date: 02/24/2025

  In response to *** ****** complaint dated 02/17/2024 , I reached out to *** **** on Monday the 17th via phone call and text message in order to resolve the issues . *** **** responded via text message that evening with a copy of the BBB letter . On Wednesday the 19th I texted *** ****
  asking for her to please call me and she responded  "I'm done talking to Sherman Dodge" "I'm sure my letter explains everything" . 
  
  In order to resolve *** ****** complaint we would need her assistance to complete the diagnostic of the vehicle at the repairing dealer . After conversation with the repairing dealer they need more time on the diagnostic before the extended warranty will be able to authorize the covered repair.   
  
  We understand *** ****** frustration if she could contact me at ************ we can hopefully resolve the issues .
  
  Thank you
  **** ******
  Sherman Dodge

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talk to *** about my mom buying a car they send me a form for my state ID and signature but I never sign I was at work but my signature be sign and I didn't do it and they give the car to her without my permission

  

  Business Response

  Date: 01/10/2025

  Ms. ******** complaint dated 01/08/2025. Prior to the complaint being sent. I talked to Ms. ****** she explained that her mother Ms. ************************ a vehicle on Monday 01/06/25 with her as a co-signer . I told Ms. ****** that her mother ( ********** did not buy a vehicle and all 
  
  her information that was given to co-sign for her mother was given to us by Ms. ****** with her consent and authorization by her via computer 
  
  ( digital signature and copy of Ms. ******** drivers license ) . Ms. ******** accusations are incorrect .
  
  
  
  **** ******
  Sherman Dodge   

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22777471
  
  I am rejecting this response because: i did not sign and i can send proof of signature  they need to remove it because that information is screenshot from a different phone which is not mine 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 01/14/2025

  Ms. ****** has the option to reject our response, as per my conversation with Ms. ****** on 01/08/2025 and our response dated 01/10 /2025 to her written complaint to the BBB " her information that was given to co-sign for her mother was given to us by Ms. ****** with her consent and authorized by her via computer " ( digital signature and copy for drivers license on file ) . We request the complaint be closed.
  
  **** ******
  Sherman Dodge  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22777471
  
  I am rejecting this response because: i was at work to provide it it was screenshot from a different phone and i can provie that because the picture are different from my phone
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/02/2025 around 1:00pm I arrived at Sherman Dodge Jeep to test drive a 2023 jeep Grand Cherokee. I was assisted by ******* he accompanied me on my test drive and showed me things in the truck including the floor mats that were in the trunk at around 1:00p.m. I sat down with ****** to talk about pricing, the internet stated the vehicle was $31,000. ****** came back with a document with all these extra charges that we had bot discussed making the total of the truck $40,000. I told ****** that I was pre approved for $35,500 through my credit union. So ****** took the difference off for me to pay out of pocket which I was ok with which left over $5000. I paid $2000 to get the ball on the rill towards the $5000. ****** then tried to run my credit without my knowledge he asked for my social security number and address and when asked he stated to draw up a contract, then when he asked me to sign I noticed he was running a credit check and I politely declined. Then ****** stated he sent my bank the bill of sale and he never did on multiple occasions. I ended up sending what I was provided and the bank worked off that. Then when the bank came across errors I pointed them out and asked about them and they became hostile stating I didnt have to buy the vehicle. My bank was provided with 3 different prices from Sherman dodge. The price of the truck and fees were enough to be financed through my loan but they found away to make me have to put a down payment down instead of putting everything in one loan and then attempted to make me sign a paper stating I still owed $3000 which I didnt because all the extra charges were taken off because my bank asked for it to be. Once I got the vehicle the carpeted mats that were in trunk were missing and when I asked ****** he had an unpleased look like I was bothering him he stated he was looking and brought me a used weather mat from his personal car. The whole ordeal was unprofessional and crooked. They purposely took my money.

  

  Business Response

  Date: 01/08/2025

  We spoke to Ms. ******* on 01/06/2025 and Ms. ********* concerns have all been addressed and resolved to her satisfaction. Ms. ***************************** our apology for any inconvenience this has caused .
  
  
  **** ******
  Sherman Dodge 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership reached out to me about buying my Jeep Wrangler which I had on lease. As I was near termination of my lease (1 month remaining) I asked if I could turn it in early and not pay the remaining payment. I was told that I could. I turned the car into Sherman in April. When I returned it, I asked if I needed to do anything further and was told that I was all set. In June, I was informed by ******* that I had to make the remaining payments. Despite being in possession of the car for over six weeks, the dealership did not ground the lease or take ownership. It has taken over three months for the dealership to respond to my calls. When I finally received a formal response, I was informed that it was my fault and that the dealership did not take any responsibility. I would never have turned the car in early if I was informed that I would need to continue to make the payments. The dealership mislead me and failed to inform me of how they planned to handle the car.

  

  Business Response

  Date: 09/20/2024

  Mr. ******** leased his vehicle on 07/09/2020 with a 48 month term with U.S Bank from Sherman Dodge as the selling dealer.
  
  Our *************************** was calling Mr. ******** to see if he wanted to sell his vehicle to us, just prior to the termination of his lease. 
  
  Mr. ******** called the dealership to inquire about the lease termination. At no time did anyone at the dealership, through various phone calls Mr. ******** made, tell Mr. ******** that the remaining balance due to ******** was not his responsibility.
  
  On 04/23/2024, Mr. ******** brought his vehicle to Sherman Dodges service department and turned his lease in (grounding his lease).
  
  On 04/23/2024 when returning the lease, Mr. ******** needed to have conversation with our **************** regarding any paperwork necessary to sell his lease to the dealership (Bill of Sale, Odometer Statement, Illinois Tax Forms, or remaining balances). 
  
  In ***** Mr. ******** was informed by ******** that his remaining balance is due, the issue is not when ******** was notified to pickup the grounded lease. Mr. ******** knowingly knew his responsibility to his remaining payment, and without formalizing the paperwork for the sale of the vehicle.
  
  At no time did the dealership mislead Mr. ******** regarding his options at lease termination. Mr ********* desired settlement is his responsibility, not the dealerships.  
  
  **** ******,
  Sherman Dodge

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a 2017 ****** Forester from UR Approved, an entity of Sherman Dodge on 8/1/2024. The down payment for the vehicle was $1000, and it was to be split into two separate payments. $400 was to be paid on 8/1/2024 and the remaining $600 on 8/15/2024. The vehicle had immediate problems and was returned to the dealership on 8/9/2024, the loan was also canceled with the lender. The dealership has been unresponsive to my contact efforts in my refund of the partial down payment in addition to the return of my personal belonging left in the vehicle. I have attached evidence to show correspondence with the salesman, *****, and one of the managers, ****. I have reached out to the General Manager, *******************, and have filed an investigation with my bank, Navy Federal, as well.

  

  Business Response

  Date: 08/14/2024

  We are in receipt of ****************** BBB complaint as of 08/13/24 .

  Our response to ****************** complaint has been by email to her also dated 08/13/24 .

  Her refund of $400.00 has been refunded back on her credit card as of 08/13/24. the loan has been canceled .

  ***************** possessions are boxed and ready for her pick up, we notified her in our email dated 08/13/24 regarding her refund and her possessions and waiting for a response .

  We apologize for any inconvenience, also in regards to" unresponsive to her contact efforts" we received her complaint on 08/13/24 and the issues that were stated are resolved .

  Please have ************** make arraignments to have her items picked up .
  
  Thank you 

  ********************;   

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was issued the refund and will coordinate a time and date to pick up my personal belongings. 
  
  Sincerely,
  
  *****************