Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from Cagan Management since 2011. They refuse to do any repairs, stating it's not in their budget. I have no storm windows; snow , rain, and cold air come through my bedroom windows. Bathroom wallpaper peeling off, sink old , plumbing is no good, everything constantly stopped up, ceiling cracking, exhaust fan in Bathroom full of mold, racks so old they're coming down, ceiling and walls cracking all over, mildew-smelly kitchen cabinets, rusted window screens, old carpet, no proper security locks on the door, door to building entrance with no locks, address number falling off building, outside railings hanging, fell and broke my ankle because of this, peeling paint and holes in hallway walls, torn screen in laundry room, no hot water, heaters never cleaned, not safe , broken heater goes out every winter. I have a complaint with the mayor, the housing inspector, HUD, and a second complaint with you. Why are they allowed to break the law but constantly increase their rent? Please help me; I am 61 years old and work from home trying to survive.
  

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt for CAGAN MANAGEMENT GROUP I do not have a contract with the collection agency tryna collect and report to my credit report, they did not provide me with the original contract as requested.

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a truck driver is difficult for me to make hometown. Ill pay my rent late a couple of times but never let the month go over. I was threatened and told all my stuff we put to the curve. I moved out October 18, 2022. now Im being harassed to pay $2089, I called the courthouse. The judgment was dropped. out of nowhere of me, not knowing it was against me because I wasnt served at the address I gave them. but they are still calling asking for money cash which supposed to be paid in money order if there were any damages to the property so they keep calling me to pay cash.

  Business Response

  Date: 05/21/2024

  On October 13, 2023, eviction for nonpayment was filed on *********************, apartment 222.  The apartment was found vacant Monday, October 16.  Move out charges were accessed in accordance with the lease.  No forwarding address was left at the time of move out.  The amount owed, $2,090.45, was sent to our collection bureau on March 28, 2024.  Any efforts made to collect the debt would be made by collection bureau. 

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21737172
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/22/2024

  Park place appointments are saying I owe them for the ninth month of 2023!. Which my rent shouldve been prorated because I moved out 10th month *************************************************************************** 

  Business Response

  Date: 06/06/2024

  Eviction was filed for non payment of rent in October of 2023.  The apartment was found vacant Monday, October 16.  The eviction was cancelled as the apartment was vacated prior to court.  Charges were assessed in accordance with the lease.  No forwarding address was provided at the time of move out.  A forwarding address was only provided on May 8, 2024, at which point the move out balance due had already been sent to collections.  

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21737172
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 18 2024 plumbing problems occurred in my apartment unit at ****************************************************************Items were damaged due to Ivy residence/ managed by cagan management lack of professionalism and accountability in having the issue taking care of in a speedy time frame which led to my apartment sitting in f**** for about 2 weeks while I was not there. I was not allowed to take the big stuff with me so once I came back to retrieve those bigger items I came to the door of a foul smelling .....that's how I found out that the property management company had not been back to clean the apartment. This imposed a health hazard / hazmat issue and now the furniture that I once would be taking with me in order to move once the lease was up I can no longer do that. This imposed health issues. I reached out to a legal team and the property management and I agreed on a payment however once I return the keys on February 28th I was told that I would be receiving compensation for the damages ...however that never happened. We are now in March and I have yet to receive payment from the company. I have tried to reach out multiple times.... they have said several different things as to when the check would be there .Now I have no other choice but to take this to the better Business bureau. *** residence of Hyde Park is who the complaint is with. However they are managed by Cagan management company. The head Boss is *********************** and the Property manager is *************************. Phone number is ************ .

  Customer Answer

  Date: 03/21/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  Kieantay Hill

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Introduction:Brief introduction to the nature of the issue (tenant rights and inconsistencies in the rental application process).Purpose of the communication (seeking assistance or guidance).2. Details of the Dispute:Description of the inconsistent application of screening criteria (unchanged financial and credit information leading to different outcomes).Impact of these inconsistencies on housing stability and the need for a transparent and detailed review.Issues with communication from property management, highlighting disregarded concerns and perceived dismissiveness.3. Efforts and Communications to Date:Steps taken to resolve the issue, including consultation with legal counsel and communication with involved parties (like ********).Specific examples of unresolved issues or unaddressed concerns, emphasizing the need for thorough review and dialogue.4. Requests for Assistance:Appeal for open and constructive communication to achieve a fair and reasonable resolution.Indication of potential next steps if the situation remains unresolved (legal action, community engagement).Request for guidance, support, or intervention from the recipient of the communication.5. Conclusion:Expression of hope for a constructive re-engagement on the matter.Reminder of the importance of resolving the issue fairly and justly.Appreciation for the recipients time and consideration.As a resident of **************, my experience under Cagan Management Group has been disheartening, characterized by chronic mismanagement and a blatant disregard for tenant welfare. This isnt an isolated incident but a distressing narrative dating back years, highlighting the managements consistent failure to uphold basic living standards.

  Customer Answer

  Date: 01/18/2024

  I am writing to provide additional clarification regarding my complaint filed against Ivy Residencies and Cagan Management Group. It seems there may be a misunderstanding about the nature of the issue, and I want to ensure the situation is fully understood.
  
  The core issue is not related to a repair or maintenance concern but pertains to the denial of an in-network transfer within the properties managed by Cagan Management Group. I am currently a resident at Ivy Residencies, and my lease is in good standing. Interestingly, I have been informed that I am eligible to renew my current lease but, paradoxically, I have been denied the opportunity to transfer to another apartment within the same property network managed by Cagan Management Group.
  
  This denial is perplexing, especially considering that the grounds for denial are the same criteria under which I was initially approved for residency. There has been no change in my financial or credit status that would logically warrant this denial. This inconsistency in policy application raises concerns about Cagan Management Groups practices and transparency, significantly affecting my housing options and stability.
  
  I am seeking the BBBs assistance in resolving this matter, ensuring that policies are applied fairly and consistently, and that residents are not unfairly hindered from making reasonable ******************* within the network managed by Cagan Management Group.
  
  Thank you for your attention to this clarification. I trust that it will aid in your understanding and investigation of the complaint.
  

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since we moved in there has been non stop issues. Doors falling off the hinges first time we open them, buzzer doesnt work at all, security door doesnt lock, and so on. Any maintenance request has either been pushed off or they have come multiple times for one issue and fixed nothing but marks it as work completed. ****** wasnt working for months, had to threaten to withhold rent to even get a new one after hundreds of dollars of food went to waste. We have specifically told them what times they can come so we can be home and they purposefully come when we are not home, we have cameras to prove this and multiple other residents with evidence claiming Cagan stole from them. No reaching management, they ignore you completely. After we told them we were leaving at the end of the lease giving them notice they charged us for extra months of rent then deleted us from access to our account where all of our information such as payment, maintenance and lease was. Since we moved out they have not contacted us one single time after us trying to get ahold of them regularly. They refused us a storage unit but then threw away or stole anything outside of our apartment that was put into storage. They dont care about anything but a paycheck. We never made them responsible for hundreds of dollars in costs due to appliances and utilities they were responsible for the loss of let alone thousands of dollars in theft and identity theft that occurred in our apartment with only me and my roommate having access to and only the two of us being in that apartment the entire time we lived there. There is proof that they are thieves and liars.

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,We reached out to tour and apply for ****************** S early May, the listing showed there was no move in fee and rent was $3,995. However once getting the application the rent was $3495.00 less and the move in fee was $800.00. Our realtor reached out and was told the move in fee is $400.00. We moved forward with the application under that assumption even though it was wrongly listed. Moving is stressful but to new state is even more stressful. However, once we were approved you all took out $800.00 so for a listing with no fees I am now out $950.00. When we called and questioned ***** was extremely rude stating we could see the $800.00 warning on the site. My husband tried to talk to her, and it just did not go well. She stated the money would be discounted on the 1st months rent. That was never stated or shared at any point in communications. The lease was also incorrect, after 3 attempts of fixing the lease, we decided this was not the type of property management company we want to work with. It is wrong to state no move in fee and charge $400.00, but it is even worse to try to say that we get the money back on our 1st months rent when that was never disclosed. I want the refund of the fees paid this is extremely sketchy activity that I would not expect from a property management company like yours. The email messages to our realtor are extremely unprofessional and unwelcoming as well.

  Business Response

  Date: 05/25/2023

  Good afternoon,
  
  After reviewing the request, it was noted that the agent representing ********************* scheduled a showing with our office for *****************************************.  We had a half move in fee special for this listing. Our office explained that the move-in fee is hard coded, it gets charged automatically by system and that theyd receive a credit on their initial monthly rent after the lease is signed. In this case, for their first payment, they would pay $400 less. This concession was reflected in their lease, but our team couldnt reach the applicant regarding lease details for clarification.
  
  We processed the refund of the move in fee of $800 and application fees of $150. The funds were mailed to the address on file:
  *********************
  ***********************************
  ****** ** *****

  Customer Answer

  Date: 06/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Sorry please **** closed, satisfied
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On three occassions (4/3/2019, 12/4/2020, and 10/18/2022) the unit above me has leaked into my unit. Cagan is the building manager for our condo association and is privately managing unit 2 for rental (the leaking unit).On the second occassion the entire ceiling of our master bedroom had to be replaced (the owner of unit 2 covered this), but we were displaced for months with no compensation.This morning I called them many times over the course of 3 hours and then they declined to send a plumber because the leaking had eventually stopped.Their continued laissez-faire management of this building continues to cause damage to my unit and I would like to be refunded for the past 3 years of HOA fees, since I don't seem to be receiving any service.