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Business Profile

Network Computers

TrueNetwork Solutions, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Windows 11 compatible NIMO Laptop on 8/29/2025. ******* offered a "One time remote setup" for $49.99 (which said refundable in my cart). I am 67 and thought I would need the help. I received an email from ******* ************* ************************************************ requiring me to register. After I registered I was sent a link to download an app. I had to call the phone number because if my new laptop was waiting to be set up where was I supposed to download the app? ***** answered immediately but told me they did not offer services to set up my new computer and sent me another email to download Optimum Desk. I called ******* for the refund they said was available but they referred me back to True Network Solutions for a refund. I called the number I had (same as given by ******* customer service) but this time I received a recording that I was number 2 in line and if I didn't want to wait I could leave my number for a call back or leave a message for a representative. I waited for over 30 minutes and hung up. I called a second time and again I received a recording that I was number 2 in line but this time I opted for a callback. 3 hours later when I did not receive a callback I called again (I was again number 2 in line) and left a message to which I received no response. There is no contact address to write to and the two phone numbers on their website ************** and ************ are busy - repeatedly. As a ******** customer I am disgusted with ******* parading True Network Solutions as their tech support and selling me a service that does not exist. I also feel True Network Solutions is taking advantage of elderly people (I am sure young people could set up their own computers) with no access to customer support. I paid $49.99 and received no help in setting up my new Windows 11 computer. I want my money back.

TrueNetwork Solutions, Inc. is NOT a BBB Accredited Business.

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