Customer ReviewsforThe Real Seal

The people at Real Seal are great. They are prompt, professionally trained in basement and foundation waterproofing and repair, and very reasonable prices. I completely recommend Real Seal Basement Waterproofing and Foundation Repair.

Hi again ********, we greatly appreciate you taking the time to submit this BBB review as well.

I recently had Real Seal do some repairs to a ********* and lift a sidewalk at my work. From the first moment I contacted Real Seal they are nothing but professional. My first point of contact was *****************************. This lady is the best. When she came out to look at the scope of work, she told me yes indeed we can fix this. Then I mentioned a more complex repair on the leaning loading dock wall. ***** looked it over and said we can fix it. They have already repaired the sidewalk, and they are coming back out to repair the leaning *********. This company is totally awesome.

Hi *****, thank you for the glowing review! We're sincerely pleased to learn that you had a positive experience. We'll be sure to share your feedback with ***** and everyone else that was involved with your project. Regards, The Real Seal

**** explained the best way to handle and the application they were going to make. Also managed to squeeze me into their busy schedules. the onsite tech was professional and the work looks good and has weathered a few situations already.

Good afternoon ******, thank you for your glowing review. We're pleased to learn of your positive experience. We strive to make our clients experiences as seamless as possible. We'll share your feedback with all of our members that were involved. Regards The Real Seal Team

From start to finish Real Seal did exactly what they said and provided a professional and thorough job.

Good morning ******, we sincerely appreciate your wonderful review. We're pleased to learn that you had a wonderful experience. We'll be sure to communicate your kind words to our staff that was involved with your project. They love getting that feedback! Regards, The Real Seal Team

The Real Seal provided great communication-they were here when they said they would be, they completed the job as planned, ****** was amazing-he knew what he was doing and the place was spotless when he finished. He was also very nice and friendly-I would highly recommend this company to anyone, especially ******.

Good morning ******, thank you for your glowing review! We're pleased to hear about your positive experience. We'll be sure to share your feedback with everyone who was in contact with you for your project, especially ******. They all love getting these responses. Regards, The Real Seal Team

The Real Seal is one of those rare companies within the ******* area that are honest and eager to be at your side and to support you as you go through the difficulties of whatever your house is doing (or not doing). They stay true to their word, analyze issues down to minute details, and are trained enough as experts to watch videos/look at photos and hypothesize (CORRECTLY!) what might be happening. Of course, you want them to evaluate in person, but knowing I can rely on The Real Seal to be honest and willing to help, especially after an install or renovation project, is a huge relief.I think the biggest benefit of hiring The Real Seal is knowing you can speak to techs who you have seen before and the owner is open, kind, and attentive (and personable). I must admit that I did get irate/nasty with The Real Seal at no fault of their own. Despite being angry and frustrated, they treated me with utmost respect and calmed me down and helped me figure out next steps to identify the problem. Needless to say: they were spot on about the issue and it had nothing to do with their work, despite what other companies said when they assessed the basement. I finally had the sewer repaired, and the issue was, in fact, exactly what the owner of The Real Seal hypothesized it was.Needless to say, I felt like a donkey's ****. Yet, even now, they still treat me and my home like I never acted like That Customer. I cannot stress how much that meant and still means to me.I'm not owning another house when I move out of this one, but if I ever do, these are the people I would have work on any foundation, water, concrete, or any other work they have expertise in.

Good morning ******* We sincerely appreciate your beautiful review. We treat all of our clients with respect and caring that they deserve. We're pleased to learn that we met and exceeded your expectations!Happy Holidays!The Real Seal Team

Every point of contact from the initial phone call through the leak repair was exceptional and could serve as a case study in customer service. Even though our building had only a small leak remediation, I felt like my needs and concerns were addressed at every turn. I'd gladly recommend The Real Seal to anyone in need of their services.

Good morning *******, we'd like to take this time to express our gratitude for your review. We're pleased to learn about your positive experience. We strive to make our interactions with our clients as seamless as possible. Best, The Real Seal Team

We had a window well replaced after 40 years..we moved in recently and the well rusted and sinking unevenly. Our new window is on order and feel it will be as good as promised. Super happy with ****** who came and did a tremendous amount of work digging the old window well out. We decided to go with the Real seal since they did such a fantastic job at our previous home with waterproofing. ****** showed up on time and when promised. No complaints...thank you.

Good afternoon *****, thank you for your review/feedback. We love hearing that you had a positive experience. We'll make sure that we make sure to share your words with everyone that was included with your project. Best, The Real Seal Team

Real Seal completed two projects for us and our experience was excellent. *****************************, their repair specialist and our consultant, was extremely professional, knowledgeable, and courteous. The crew, who performed the work, **** and the two *******, were exceptional as well. I highly recommend Real Seal.

Hi again *****, thank you for review in BBB. We appreciate your feedback both here and with ******* Regards, The Real Seal

I picked The Real Seal over their competitors based on their process as well was their professional and transparent explanation of my problem and solution. No hard sell, just facts. The tech who performed the work was also knowledgeable, respectful of my property and more then happy to explain his work as he progressed. I'd recommend The Real Seal going forward.

Good morning *****, thank you for your review. We're pleased to learn of your positive experience. We'll be sure to share your interaction with everyone that was involved with your project. They love hearing that type of feedback. Regards, The Real Seal Team