Business ProfileforImprov Comedy Club & Dinner Theatre

I attended the ********************* comedy show on Nov. 17th, 2023, at ******* Improv-**********. After being seated I was soon approached by the waitress expecting me to place an order where I kindly declined. She stated that there is a mandatory two item purchase for each person as listed on the ticket, before moving on to another table. The waitress lady returned asking for the items that Id like to purchase. I stated that I wouldnt be making a purchase due to medical reasons as I recently just had weight loss surgery. I provided her with a medical card from my surgeons offices in which she disregarded and repeated that I had to make a purchase. I responded with I medically cannot consumed these goods here, that Id be willing to speak with the manager if necessary. A female manager quickly approached me stating that I either by 2 bottle of water or leave the premises. I repeated myself to the manager and offered the medical card which was disregarded again. The manager stated that this has been the company policy for over 18 years and that they have never had a problem. I politely responded that I understand however I medically couldnt meet their expectations. She stated that there was surely something that I could buy and that it didnt have to be food. I stated that I didnt have room in my tiny stomach for anything. Her final offer was to buy to bottles of water or I could leave and get a full refund. I told her that Id take the refund. I was then escorted out and my ticket number was recorded. The next day I received notification from ********* stating that I had received a refund. Upon review I notice that the refund was not for my total purchase. I began to email ********* and contact ******* Improv where I was told that they do not refund taxes nor service fees. I stated that this was not the agreement and that I wanted my refund. My information was taken down and I was ensured that I would receive a follow up and I surprising received my first apology.