ComplaintsforZeigler Chrysler Dodge Jeep Ram of Schaumburg

• Initial Complaint

  02/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  They lied about not having an advertised vehicle in stock, when confronted about it they found it. It's been nothing but issues and the final straw was when the finance manager ******** had me write the dealership a check for the second payment because they took so long to get the contract to Chrysler they said they had to pay it. This wasn't true and I still owe for the second payment... They tried to lease a vehicle with over 5k miles on it and got caught...

  Business response

  02/26/2024

  The customer's complaint is based on inaccurate information.  The vehicle was in stock as a loaner vehicle, which is also why it had nearly ***** miles on it at the time it was leased by ******************, and also why the vehicle was priced the way it was priced.  ****************** gave Zeigler a check to apply towards his payment, and shortly thereafter he logged into his online portal with the lender where it showed his payment was due, so he made an online payment.  Zeigler has mailed his check back to him via Fed Ex.  

  Zeigler apologizes for any miscommunication that *** have transpired.

  Customer response

  02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I bought a brand new vehicle first owner and I been having so many issues.I have taken it back more than 6 times for different issues.I came back to them to find a solution and they didnt help they just sent me to speak to the manufacturer company.They were pushing for me to trade in the vehicle, but I just want to replace it since this one is definitely defected.

  Business response

  02/20/2024

  As a courtesy to this customer, ********************** has replaced parts and done an alignment for him at Zeigler's expense.  His vehicle is, and has been, operating within manufacturer specifications.  The customer is not happy with the vehicle and has verbally stated that he wants the manufacturer to buy it back.  Zeigler has bent over backwards trying to help him, but it can't control what the manufacturer does.  

  Customer response

  02/21/2024

   
  Complaint: 21307932
  
  I am rejecting this response because:
  The alignment problem has not been 100% fixed. Still have problems now. Also this truck is brand new to be having all these issues! Its not even a year old. I dont trust this vehicle. I was not provided a rental when the seat rail was bad and missing a bolt and I didnt feel save driving it! But I had to drive it like that because it was my only way to work. I honestly feel like my life was in danger driving the vehicle with a wobbly driver seat!  I drove 2 weeks with a wobbly seat before it was fixed! No one should be driving an unsafe vehicle especially if the seat moves. I use this vehicle for my family as well and I dont trust this vehicle with my family. Like I said this vehicle is brand new and it shouldnt be giving me this many problems. And another thing, the truck wasnt turning on Jan 31 I had to pay 180$ to get it tow to the dealerships and maintenance department told me it was because I left my phone charger connected, witch I dont think that was the problem at all and if it was then something is wrong with the vehicle. 
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a used 2020 jeep ******** limited from them in November of 2023. This was my first ever car purchase and I chose Schaumburg ******* because my parents bought 2 Jeeps from them in 2017 so I trusted I would have a great experience. Test drove the car and loved it, salesman was nice said the car was in perfect condition and we went back to start paperwork. It was dark out since I came after work so I didnt get to look too closely at the car. ******** kept saying how great the car was and after negotiating numbers we finally got down to the $375 with a $2500 down payment so i was where I wanted to be at. When at the finance office somehow payment ended up being $385 but whatever not a big deal. Finance guy handed me paper after paper and after 5 hours i was finally done. Next day in daylight i see a crack in the dash cluster. A month later the car is not starting. Finally began starting 4 days later. I had decided that i could not see the car lasting me the duration of my loan so i started looking at newer cars even though i had only had it for 3 months because it had so many problems so soon. I was in communication with the guy who sold me the car (might i add i went to the dealership with my father in law yet the car salesman found my instagram from my paperwork, followed me and would comment on my stories which in my opinion is not okay ?) and he said he might be able to help. Decided to try looking to see what my trade in would be and first dealership i go to pulls up the vehicles carfax and tells me it was in an accident which brought the value down from my purchase price of $21,988 to $15000. A $7000 loss on a USED car that Ive had for 3 months. Went back to original salesman asking why i was not told ONCE about the accident and he hit me with copy paste textbook im sorry you missed that part of our interaction. Depreciation is out of my control. You signed saying you agreed to buy car as is. YOU DID NOT MENTION ONCE A HUUUUGE ISSUE AND LOST ME $7000

  Business response

  02/21/2024

  *****,

  Zeigler strives for excellent customer service, and it sounds like your experience was less than excellent. Zeigler offers third-party *************** reports through Auto-Check at no cost for all used vehicles it stocks.  Zeigler does used car safety inspections on every used vehicle it sells, but its impossible for Zeigler to know the prior history of all used vehicles; it relies on third-party vehicle history reports like AutoCheck.  It sounds like the dealership that showed you the CarFax was significantly under-valuing your vehicle - a common tactic some dealerships employ to make more money off a trade.  

  If you are not happy with your vehicle, please reach out to ********************* at the dealership and he will have someone explore other options that *** fit you better.  Zeigler will not artificially devalue your trade-in.  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my jeep in for service yet again for issues relating to the last repairs performed back in December 2022 to February 2023. Well those repairs were not done correctly and I have since brought the vehicle back on 12/26/23 where it stayed til I got it back on 1/17/2024. Service somehow didnt wire the harness in correctly and it caused it to wear thru my ***************** liner. Service fixed this and I got my vehicle back ****. After getting my car back my XM ******** services are now not working. I have contacted ******** 3 times with open IT tickets and they state that it is a hardware issue. I called ***** on 1/22 explaining the concerns and came in for a software upgrade on 1/27. On 1/29 I called ***** since the update did not fix the issue. I spoke to **** and I overheard ***** tell him to tell me he was on the other line. When I called today ***** was out of the building, however when I called from a different number he was with a customer less then 5 minutes later. My guardian services worked fine before your service department touched my car. Now the service manager wont return my calls to get this resolved. The service director and general manager wont return my calls or emails. My car is not working correctly since they fixed their previous mistake.

  Business response

  02/02/2024

  Zeigler has verified that the customer's Uconnect system is not working as it should.  Zeigler believes the Uconnect issues to be completely unrelated to the prior repairs to the customer's vehicle.  Nonetheless, ********************** has assured the customer that it will work to resolve the issue and accommodate the customer.  

  Customer response

  02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have leased a brand new vehicle from this dealer back in Nov 2022. The vehicle was running smoothly with no issues for the first few months, but then started noticing a few things happening to the it from performance (acceleration, gear shifting, changing from electric to gas), to weird noises (the engine of the vehicle has become noticeably louder than it was previously the vehicle was first purchased) and ending with loose parts (mainly interior parts, not safety related). I went to the dealer with those concerns and I was told that there were a bunch of "recalls and codes" on the vehicle that had to do with the vehicle's performance, and was told that those recalls should take care of the issues. Shortly after the recalls were completed, I started experiencing the same issues again. Plus, I started receiving random "error/failure" messages on the dashboard, such as ********************************* ******* Required." I called the dealer and scheduled an appointment to have the vehicle looked at, and drove all the way to their location (about 32 miles each way) just to be told that the failure doesn't have a code and can't be duplicated? (whatever that means) so there's nothing to be done. I reached out to Jeep Customer ******* and they opened a case and escalated it to Zeigler (as my dealer); however, when I went there I had to deal with a service advisor that didn't care or listen to a thing I said, and I knew that because when I came back to pick my vehicle up (over a week later, and per the advisor's request), I found out only a recall on the vehicle for parking assistance was taken care of, even though the advisor stated that "they took care of everything except for one thing due to parts." So, I picked the car up, but was told a manager would call me on Tuesday Dec 26th but no follow up, so I followed up on Thu Dec 28th and was told that I will receive a call the following day on Friday, yet I still haven't heard back from anybody.

  Business response

  01/19/2024

  **************** has expressed some valid concerns with his vehicle, and Zeigler has been in contact with him to address each of those concerns.  Due to a national backorder of a switch for the door, Zeigler is going to accommodate him by using parts off one of its other vehicles (with ******************** blessing).  We are currently setting up a rental vehicle for him to use while the repairs to his vehicle are made.  

  Customer response

  02/01/2024

   
  Complaint: 21082439
  
  I am rejecting this response because:
  I will have to reject the response at this time as the issues haven't been resolved yet. The main concern that I brought up to the dealer is the performance of the car (especially when shifting gears), and I am being told that they will take a look at it, but unless there are error codes, they basically can't do anything about it.
  
  Once I meet with the dealer and have all my concerns resolved, then perhaps I can accept their response, but for now it's not settled. 
  
  Thank you! 
  Sincerely,
  
  *********************

  Business response

  02/01/2024

  The customer is coming in for the trim pieces and switches.  Zeigler will attempt to verify his shifting complaint again, but there were no codes present and the manufacturer determined it was normal operation.  Zeigler will check for codes again and attempt to verify.  

  Customer response

  02/01/2024

   
  Complaint: 21082439
  
  I am rejecting this response because: I won't be able to accept the response until the mentioned concerns have been addressed. I wasn't able to stop by the dealer last week due to out of state work trip, so I let the dealer know and I am currently waiting on the dealer to follow up after 2 attempts to reach out to them after I came back to go, drop off my vehicle and pick up the rental. Left voicemails for the service manager that I have been in contact with. 
  
  Sincerely,
  
  *********************

  Business response

  02/02/2024

  The customer is only rejecting the response because he was unable to get the vehicle in for service as planned.  That doesn't change Zeigler's offer to resolve the matter.  

  Customer response

  02/05/2024

   
  Complaint: 21082439
  
  I am rejecting this response because: the vehicle is currently at the dealership for service as theyre working on the issues that were socialized with them previously, and at the time of drop off.
  Please note, I didnt reject the previous response because I was unable to bring  the vehicle in for service as planned as the dealer has mentioned, but because the main purpose of this complaint is to address and fix the current issues the vehicle is experiencing. Once ALL issues have been addressed and the outcome has been agreed on by both parties (dealer and customer) then Ill accept the response. Until then, all responses will be rejected. 
  

  Sadly, this has been the only effective way to get the dealerships attention.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  3 weeks ago spoke to ******* at Zeigler Jeep Schaumburg IL. Asked about lease on a specific Jeep High Altitude in silver. Was told VIN number and I said yes that is the car. She told me twice because I asked her to repeat herself so I could write it down. VIN ******. Last 6 numbers. 36 months. ****** miles per year. $3500 down. $509 per month. 4xe jeep. Wrangler. Went to dealer two weeks ago. Avi in sales insinuated I was lying to him and said I am not saying your lying but. Then quoted me an astronomical lease price per month and money down. Drove in from MI where I now live. For this Jeep. Spoke to person who called me next day and was assured a manager would call me to discuss. Never received that call from a manager as I was promised by that customer care person who called me the next day. I still want to lease this vehicle at the price I was initially told on the phone when I first called them.

  Business response

  11/20/2023

  We're sorry there was some confusion regarding lease terms on the vehicle you were interested in.  The dealership's general manager has contacted you to discuss. 

• Initial Complaint

  10/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Went to the Zeigler car lot to buy a 2010 **** Explorer Sports Trac With an advertised mileage of, ***** While driving, the car was rear-ended with minor damage to the bumper and tail gate. In reporting to insurance to get it fix was told damages were more than the total worth of the vehicle due to it having over ****** miles last reported on CARFAX.The vehicle is worth $1700 I paid $16600 cash, and I am seeking $15943 back due to the taxes paid and the worth of the vehicle.

  Business response

  10/25/2023

  The customer contacted the dealership and accused the dealership of rolling back the odometer on their vehicle.  Zeigler assured the customer that it would never do that and offered to have the vehicle hooked up to a computer and inspected to verify if there really was a mileage discrepancy.  The customer then became hostile and demanded in excess of $15,000 and stated that they were not willing to have the vehicle inspected.  To the extent that there is an odometer discrepancy, Zeigler had no knowledge of the odometer being tampered with.  Zeigler purchased the vehicle from an individual on October 27, 2021 with a stated odometer of 89,675.  The vehicle was serviced by Action Transmission and Automotive on November 22, 2021 with an odometer reading of 89,735.  Zeigler sold the vehicle on November 30, 2021 with an odometer of 89,808.  Please see documents attached.  

  Customer response

  10/26/2023

   
  Complaint: 20779779
  I am rejecting this response because: the CARFAX clearly and abundantly proves the vehicles' mileage from the time it was delivered to ********************* Motorsports pre-delivery inspection, with 3 miles reported in 09/11/2009. It progressed in mileage sequentially with each oil change service along with ******** inspection station testing the emission, reporting ****** miles in 10/24/2018. The vehicle mileage discrepancy, occurred when Zeigler Chrysler Dodge Jeep serviced the vehicle and themselves reported the vehicle having ***** miles which CARFAX flagged. I was shown a page of a CARFAX report at the time of sale and told I may not keep it when I asked. Therefore, I feel that the dealership was hiding the discrepancy as the page I was shown did not show the discrepancy on the page I was shown, only the mileage that they stated the vehicle had ***** miles

  The actual vehicle value is $1700 by *******. I paid $16600 cash plus taxes on that money $1162. Less the actual value of $1700 I am seeking the difference of $14900 plus the $1043 taxes paid lost in the transaction for a total of $15943.

  I feel that there should not be any type of argument as to which the dealership did not do the job. They sold a vehicle under false pretences for their own monetary gain and should now pay back the amount owed.

  
  
  Sincerely,
  
  *******************

  Business response

  10/27/2023

  Please review the attached documents.  As you will see, Zeigler did not conceal the mileage - it reported the exact same information that was reported to it from the title and the odometer disclosure statement (as well as the 3rd party repair facility). Zeigler does not use CarFax; it uses AutoCheck.  If there was any sort of mileage fraud that occurred, then Zeigler was defrauded too (see attached documents).  As previously mentioned, Zeigler offered to have the vehicle inspected to see if the odometer had been tampered with, but you became hostile and continue to demand a figure that is not representative of any possible damage that you suffered.  Assuming that there really is a mileage issue, the proper measure of damages would be what the book value of the vehicle is with the actual number of miles today versus the book value of the vehicle with the number of miles you thought it had today - not what you paid for it two years ago.  

  Customer response

  10/27/2023

   
  Complaint: 20779779
  
  I am rejecting this response because: regardless, it is the dealerships' responsibility to make sure the mileage is correct at the time of sale, and you failed to do so. The dealership is now liable for the loss to its customer for failing to do is job in ensuring the correct mileage of the vehicle. I have purchased an Auto Check report. It also states, but not as well as the CARFAX report that on:

  Experian AutoCheck Report
  Report run: 10/27/2023 20:01:17 EDT

  all of these were from the first owner:

  Event Date - 12/31/2015
  Location - ********, **
  Odometer - *******
  Data Source - ************************************    ************
  Details - Vehicle Serviced 

  
  

  from where it was purchased
  

  Event Date - 10/24/2018
  Location - ************, **
  Odometer - *******
  Data Source - Independent Emission Source
  Details - Passed Emission Inspection

  This is on Auto Check the source you say you used Which coincides with CARFAX.

  Event Date - 11/03/2021
  Location - SCHAUMBURG, **
  Odometer - 89,788
  Data Source - Zeigler Chrysler Dodge Jeep Ram    ************
  Details - Battery Serviced or Replaced
  Multiple Point ******************************* And/Or Filter Changed

  This is when you reported the mileage still from Auto Check.

  What more proof is necessary that this dealership is responsible for refunding my money, which was taken from me for a vehicle only worth a fraction of what was paid.
   
  Sincerely,
  
  *******************

  Business response

  10/30/2023

  As previously explained, Zeigler was sold the vehicle by an individual with the title and odometer represented as 89,675.  Documents as proof were provided.  To the extent you are now claiming that Zeigler should have known the mileage was inaccurate because AutoCheck showed an odometer reading of ******* miles, then please see the attached document.  You were provided with an AutoCheck report at no cost to you by Zeigler.  You signed the same at the time of purchase, which means you should have known as well.  It's worth pointing out again that vehicle history reports are not always accurate, and mileage is frequently misreported.  This is why Zeigler offered to have the vehicle inspected to verify mileage, but you declined and insist on an inappropriate demand for damage.  

  Customer response

  10/30/2023

   
  Complaint: 20779779
  
  I am rejecting this response because: My boyfriend and I were only shown the last page of the Auto Check document, that was all that the salesman showed to us as stated before. We also trusted you as a seller to have done the right thing by your customer. The Auto Check document shown to us had only the amount of mileage you stated it to have (*****) and when ask to have a copy of it we were denied. You keep dodging the fact you sold a car with the wrong mileage as if you should not be responsible for it. I am sorry you were taken by said previous customer, but you don't get to pass it on. We shall take it in and have the vehicle scanned to satisfy you that the mileage is as CARFAX has it. ********************* Motorsports, as well, has confirmed by phone that their records coincide with the CARFAX report about the mileage of this vehicle reported by them.
  
  Sincerely,
  
  *******************

  Business response

  10/31/2023

  Your signature was on the first page (the page that was provided with the last response).  On the very same page it says what the last reported mileage is according to AutoCheck.  Please see the checkmarks below your signature.  Your allegations do not line up with the documents.  The bottom line is that if you were misled on the true mileage of the vehicle, so was Zeigler.  That's why Zeigler wanted the vehicle inspected to see what the true mileage is.  If both you and Zeigler were indeed misled by the prior owner, then Zeigler is willing to work with you to find an appropriate remedy.  

  Customer response

  11/06/2023

   
  Complaint: 20779779
  
  I am rejecting this response because:  we've gone to several places including our local **** dealer and have been told that they're not able to get that scan for the mileage. Our **** dealer directed ** to CARFAX to get the mileage. In our research, we have found this to be true.
  **************************************************************************************; Titled Why you shouldnt use OBD-II dongles to verify mileage.

  CARFAX and your advertised mileage for this vehicle don't match. This is the fact I paid to get a vehicle with advertised mileage of *****, and instead I received one with over, ****** I am the victim in this, and now you should correct it. I want the extra money back that you received from me for a lesser vehicle.
  Sincerely,
  
  *******************

  Business response

  11/16/2023

  As mentioned numerous times in several responses, if you are the victim of incorrectly reported mileage, then so is Zeigler.  Your demand is not reasonable as you are trying to get the difference between what you paid for the vehicle two years ago versus what your insurance company said that its worth now.  The appropriate measure of damages for consideration would what is the vehicle worth today with the actual mileage versus what it would be worth today with the mileage shown on the odometer.  In order to determine that amount, it must be determined what the actual mileage on the vehicle is.  As also stated more than once, Zeigler is willing to work with you to help determine that.  Back and forth through the BBB is not helping to resolve this matter.  Please contact the dealership directly to discuss.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This complaint letter is to inform you about a BAIT and SWITCH situation I experienced. In October 2022, I was pre-approved by *********** finance. In December 2022, I came across a 2019 Dodge Caravan for sale on Zeigler Chrysler Dodge of Schaumburg website after speaking with online representative I was given an appointment for test drive. Upon arrival I was introduced to salesman ***************************** immediately told they were looking for the keys then told me they cant find the vehicle, then they asked if I was interested in a newer model van (2021 Chrysler **** I explained to them about my pre-approval and wanted to stay in a particular price range. The dealership had me sit for a while and then asked if could come back another day while they locate the vehicle I originally came to see. Upon returning I was told the vehicle was being used as a loaner vehicle, I was called again to come in and yet again I was given another story which I must wait until the customer returned from out of town. On another occasion I was called into the dealership with assurance that the van was available, upon arrival spoke with salesman ************************* who stated after speaking to his manager they lost my information and I had to complete another application to ************** for a vehicle. Each time I traveled to the dealership they were re-running my credit at least 6x or more with Chrysler Dodge. Then the dealership and salesman ***************************** said I didnt qualify for the newer van but financed me for 2016 ****** Maximum which was more than the van. Thank you for your immediate support and assistance with this matter.

  Business response

  10/23/2023

  ************************ complaint is for "bait and switch", but it has absolutely nothing to do with any bait and switch tactics.  ******************** was interested in a vehicle that was being used as a service loaner.  Zeigler was able to get her approved to purchase the vehicle that she wanted; however, as a condition to approval, the lender required her to put money down on the vehicle - which she did not have.  At the customer's request, ********************** found her a vehicle that a lender was able to approve her on with no money out of pocket.  The credit inquiries were authorized by ******************** and were necessary to get her approved based on her needs.  

  Customer response

  10/26/2023

   
  Complaint: 20743802
  
  I am rejecting this response because: After seeing the vehicle on the website for sale I made contact, and I was given an appointment to test drive the vehicle that the dealership know says was a loaner vehicle.  Upon arrival to the dealership to test drive the vehicle, for weeks I was told to come back, and vehicle was available, however each day I stopped by the dealership I was given an excuse as to why the vehicle was not available and I was persuaded to purchase and provide down payment on another vehicle that I didn't come to purchase. Also, on another occasion I saw another salesman named ************************* which stated they lost my previous applications but ironically it appeared soon after running my credit. Each time I visited the dealership I was asked to purchase something else instead of the vehicle I originally came for.
  
  Sincerely,
  
  *************************

  Business response

  10/27/2023

  Zeigler does not have any record of a contract you claim you entered into for the service loaner.  

  Customer response

  10/27/2023

   
  Complaint: 20743802
  
  I am rejecting this response because: I did not say I entered into a contract. I stated I made contact through an online portal after seeing vehicle on sale  on there website . Upon maying an inquiry about the vehicle I received a call the vehicle was available to come in and  speak with salesman and  test drive. Time for test drive the vehicle became a mystery and was persuaded to look into another vehicle. Additionally if this vehicle was not available (loaner) as they say why did this dealership (salesman and manager he kept speaking with) string me along stating the keys were missing, then the person using the vehicle was out of town on several occasions and each time I came in they had me sign a new credit application for the same vehicle.
  Sincerely,
  
  *************************

  Business response

  11/07/2023

  It appears that there were issues getting you approved for the vehicle you wanted under terms that were satisfactory to you, including a down payment you were willing to make.  You are free to arrange for your own financing on terms acceptable to you before coming into the dealership to purchase a vehicle.  We are sorry that it did not work out for you on this occasion.  

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am having Problems getting a refund for my extended warranty. I purchased a car- only owned it for 2 months- the extended warranty was never used and I sold the car- it was paid off in full. I need the dealership to submit the correct paperwork to the bank. The dealership has been beyond rude, hung up on me, and not wanted to help.

  Business response

  05/11/2023

  The customer requested the cancellation on April 12, 2023.  The customer was informed that it can take up to a month to process the refund by the third-party warranty company.  The cancellation was processed on May 5, 2023. 

  Customer response

  05/11/2023

   
  Complaint: 20024334
  
  I am rejecting this response because:

  this is all untrue! Attached is proof that I went into the store and spoke with **** and he was supposed to work this out as dated of 3/7/2023. This WAY surpasses 30 days! I was told Id have a check overnighted on May 9th- meaning it would have arrived May 10th- nothing. I have received nothing. I want my money back and Id like interest as well since this has taken over 60 days. The dealership manager ****** threatened me to not refund my warranty due to a bad review I left online. This is illegal. He is the one as well as Baja who have been withholding this paperwork- it is also noted by Truist the finance company used that they started the process but never completed it (something they dont usually see). This is intentional and harassment. 
  
  Sincerely,
  
  *****************************

  Business response

  05/12/2023

  It's unclear what this customer believes harassment is, but ********************** has not harassed her in any way.  The cancellation was processed and the refund mailed.  

  Customer response

  05/12/2023

   
  Complaint: 20024334
  
  I am rejecting this response because:

  I have not received a refund check- please reissue the check- cancel the other one that you so called sent. This is just ridiculous. You stand behind horrible liars of employees while Im a paying customer providing evidence only proving your employees are in fact lying. We have not received a refund check- we keep be promised for a later date then a later date with no check in the mail. Again- the attached paper which came from ************ was dated in early March. This has surpassed 60 days- you said it takes 30. My next complaint will be towards FDIC. 
  
  Sincerely,
  
  *****************************

  Business response

  05/15/2023

  Hello, my name is *** St ******* and I have just confirmed the correct address in ******* with Mr. *************;and we are overnighting the check today.  I apologize for this inconvenience and will verify the check is received tomorrow. 

   

  Thank you 

  ********;

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 15FEB23 I took in my 2015 Dodge Charger R/T for an oil change have my sunroof & rear view camera checked, because is under warranty I have taken it to them before in 2020 and it was raken care of w/no problem. This time the gentleman taking care of me so I thought tells me that the sunroof is not covered under the warranty but it's the same warranty with the same sunroof issue and warranty is current so then he tells me that it would cost me $199,99 to get calibrated & adjusted so I asked him if I did decide to have it fixed how long would it take he replied it would 40 minutes from the time I asked him. I told no leave it so he then goes to the back to tells his guys to leave the sunroof alone but he comes back and tells me that the sunroof has been fixed. So they had fixed it even before asking me then **** had the audacity to charge not the $199.99, $75 employee discount he tells like he was doing me a favor. Also he did not check my rearview camera & supposedly he changed a canister that was under recall, but I highly doubt it. What they did was wrong & I strongly believe it borderlines into criminal. I want my money back & that other other consumers are aware of their ****** & crooked dealings. I also believe Will called the warranty company and submitted a claim changing me and the warranty company

  Business response

  02/28/2023

  It is unknown to Zeigler who *************************** is.  The vehicle in question is listed under *******************************, and ***** is the person Zeigler service dealt with.  

  Zeigler checked the *** there are no FCA Warranties of any kind to cover the repair, when the customer service on RO #****** on 10-21-2020 , they paid for the calibration of the Sunroof then at $80.00, it was not covered under an extended Warranty.  The customer has an Axiom Extended Warranty. ********************** called to verify coverage limits and the warranty is good till 10-26-2024 or mileage of ******. Zeigler called Axiom extended Warranty spoke with **** who verified that the Calibration of the Sunroof is not covered. The customer was only charged $75.00 dollars this time on RO ****** because the calibration was not covered, so Zeigler offered the customer a courtesy discount. 

  ********************** received authorization from ***** to perform all service rendered.

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