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Find a Location

Patrick Hyundai has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Patrick Hyundai

      1020 E Golf Rd Schaumburg, IL 60173-4506

      BBB Accredited Business
    • Patrick Hyundai

      690 E. Golf Rd. Schaumburg, IL 60173-4510

      BBB Accredited Business

    Business ProfileforPatrick Hyundai

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1987

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Patrick Hyundai is a New and Used auto dealer for Hyundai and Genesis vehicles. This dealer is part of the Patrick Dealer Group and offers Financing, Service Plans, and Auto Parts and Accessories.

    Products & Services

    New Motor Vehicles, Used Motor Vehicles, Auto Parts and Service, Hyundai Genuine Parts , Genesis Genuine Parts, Hyundai Vehicle Accessories & Apparel, Genesis Vehicle Accessories & Apparel, Service Contracts, Gap Insurance, Road Hazard Tire & Wheel Protection, Paintless Dent Protection, Zurich Shield Protection, Windshield Repair Protection, Allow Wheel Repair

    Business Details

    This is a multi-location business.

    Find a Location

    Patrick Hyundai has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Patrick Hyundai

        1020 E Golf Rd Schaumburg, IL 60173-4506

        BBB Accredited Business
      • Patrick Hyundai

        690 E. Golf Rd. Schaumburg, IL 60173-4510

        BBB Accredited Business
      Location of This Business
      1020 E Golf Rd, Schaumburg, IL 60173-4506
      BBB File Opened:
      8/16/2005
      Years in Business:
      36
      Business Started:
      11/1/1987
      Business Started Locally:
      11/1/1987
      Business Incorporated:
      5/3/2005
      Accredited Since:
      11/1/1987
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Schaumburg Hyundai
      • Genesis of Schaumburg
      • Patrick Hyundai, LLC
      Hours of Operation

      Primary

      M:
      7:30 AM - 9:00 PM
      T:
      7:30 AM - 9:00 PM
      W:
      7:30 AM - 9:00 PM
      Th:
      7:30 AM - 9:00 PM
      F:
      7:30 AM - 9:00 PM
      Sa:
      8:00 AM - 6:00 PM
      Su:
      Closed

      Sales

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Ms. Kristi Keane, Operations Director
      • Ms. Annette Viti, Marketing Manager
      • Mr. Hanley Dawson IV, President
      Contact Information

      Principal

      • Mr. Hanley Dawson IV, President

      Customer Contact

      • Ms. Annette Viti, Marketing Manager
      Additional Contact Information

      Fax Numbers

      • (847) 619-4510
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/22/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Purchased vehicle from Patrick Hyundai in 2015, purchase came with "VIP, Home of the Best Price new car purchase guarantee and oil changes for life program." Booklet contained coupons for $8.95 oil changes, when I ran out of coupons manager printed more for $11.95 oil changes. stated "no longer have $8.95 coupons. I accepted the $11.95. Brought car in for oil change in December 2023, dealership says "no longer honoring coupons". I agreed to the $11.95 and was given 5 years worth of coupons, only to be told no longer honoring program. I have all the original paperwork, I want this dealership to honor their VIP Program. The dealer advertised this to entice and lure customer into purchasing a vehicle from them, they need to honor their agreement.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Melanie H.

      1 star

      09/19/2023

      Patrick Hyundai in Schaumburg ** sold me a complete lemon! The vehicle I purchased has a bad engine which had a recall at one time, which supposedly is now a lifetime warranty on the engine wish me luck with that! This vehicle is a ******** 2.0 turbo. They did not disclose the information So now Im stuck with a bad engine! The vehicle has been using an unbelievable amount of oil since I purchased it!!It also had a film on the rear bumper and windshield! Possibly from bad exhaust Buyer beware The vehicle I went to purchase originally had a dent in the tail gait so I got even luckier and got this oneNOT The manager also offered me $200 for the dent so when the estimate To fix it was **** I declined the vehicle

      Patrick Hyundai Response

      09/21/2023

      Hello *******, On behalf of The Patrick ************ Customer Relations Team, we would like to apologize that your 2017 Hyundai ******** purchased in August 2021 from Patrick Hyundai is experiencing issues with the engine. According to Patrick Hyundai service records we havent serviced your vehicle prior to your purchase when we performed a safety inspection on 7-8-21. If you would like the team at Patrick Hyundai to inspect your vehicle please contact our service department to schedule an appointment by calling ************ or to schedule a service appointment online visit ****************************************************************** Patrick ************ Customer Relations Team.

      Local BBB

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