Reviews
Customer Review Ratings
Average of 1,207 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJJ J
Date: 08/04/2025
1 starDo not use this companys services.They gave a great quote at the beginning, but after that, there was no communication. No one ever answers the phone, and emails go unanswered. Overall, it feels like dealing with a scam.The service is extremely poor, communication is not transparent, and when issues arise, they keep passing the responsibility without anyone actually resolving the problem.Review fromVikram K
Date: 08/04/2025
1 starMontway is a broker, not a motor carrier. The motor carrier assigned to this delivery was **************. Montway required all charges/fees paid upfront once the vehicle was assigned to a motor carrier and before the vehicle was picked up at the origin. They had a hard time to find the carrier for my car to ship in enclosed trailer. They tried servral times to assigned a Open trailer but charged me for Enclosed contributing to the shipping delay. Montway did not provide communication during shipment delays unless contacted directly by me. When questioned, Montway customer service agents/supervisors became unresponsive after vehicle didn't pickup after estimated date and they didn't deliver on estimated delivery date also. 3 days later after chasing them. Please read Montway's terms and conditions before considering them, as their terms and conditions indicate essentially that they hold no responsibility once the vehicle is picked up by the motor carrier.Previous customers that recommended ********************** to me to use are now no longer considering Montway again for any future business as a result of this interaction. Their BBB rating is only as good as the number of complaints logged with the agency against Montway, so that information is subjective.Poor/unresponsive customer service Deceptive practices/Untrustworthy No follow up by Montway regarding the poor/unresponsive serviceReview fromkolsum j
Date: 08/03/2025
5 starsVery quick and fast delivery and pickup , customer service was excellentReview fromJustin L
Date: 08/02/2025
5 starsSuch an awesome, trustworthy transporter. We shipped two cars from ****** to ******. Montway promised 3-5 days and they delivered in 4. The carrier was extremely professional, knowledgeable and talented. The pricing is fair, but the value is awesome. And they take very good care of your vehicles. I would trust Montway with our vehicles every time.Review fromMichael W
Date: 08/01/2025
5 starsMontway did an excellent job in getting my delivered. Associate ****** was with me the entire time and through a thread of messages we got this pickup and delivery spot-on. Not only was ****** excellent as a coordinator (he was easy to reach by phone or text) but the drive was a real expert handling a super big-rig auto transport vehicle and delivering my auto personally at the destination. This will be my FINAL EVER move, and fortunately I had Montway working with meReview fromLuisette R
Date: 08/01/2025
5 starsExcellent customer service. Everything was as expected. Highly recommended for your transportation needs.Review fromChristian M
Date: 07/31/2025
5 starsThey did an amazing job! I had them transport my truck (which is my baby) from ******, ** to ************, **. My truck was picked up and delivered perfectly!!! I would recommend them to anyone. And I would definitely use them again!!!Review fromEric H
Date: 07/29/2025
5 starsExcellent communication, professional, competitive pricing, and always answered our calls and had an answer for our questions. Ive used them twice, both enclosed trailers, and Ill use them again.Review fromAmy P
Date: 07/25/2025
1 starAbsolutely no communication at all with anyone. You have no idea when the car will get picked up or delivered. Even when you call, no one responds. Would never use them again- worst experience ever and the most expensive of the transport companies
Montway Auto Transport
Date: 07/29/2025
We're sorry to hear about your experience and understand your frustration. At Montway, communication and transparency are top priorities, and we regret that we fell short in your case. We take this feedback seriously and will use it to improve our service. If you'd like to share more details, our team is available to assist at ************************************Review fromStephanie S
Date: 07/25/2025
5 starsI had a great experience with Montway. I was quickly assigned a carrier named Continental Autoshipping (thank you ******* and *****!). I would use Montway again. They were prompt and communicative through emails.Montway Auto Transport
Date: 07/25/2025
Thank you for sharing your positive experience! We're glad to hear that the carrier and our team provided prompt and clear communication. We look forward to assisting you again in the future!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.