Business ProfileforProperty Management Techniques Incorporated

My grandfather doesn't speak English, so I have been working on this issue on his behalf. He lives in a condo managed by Property Management Techniques, on the first floor in the building. The ** outflow for all four floors backed up into his unit, causing water damage to the floors and walls. Management is liable for drywall repair, however they have been ignoring my emails throughout this entire process regarding the repair. There is supposed to be someone in the office during business hours, however the office has been unexplainably closed on 3 occasions during business hours. Additionally, a letter received with information "to make an appointment" was false, because upon calling the number listed, a secretary said she was not able to make any appointments to meet. Finally, I emailed the property managers explaining that I will be filing a complaint to the BBB and received a response within 5 minutes. My grandfather has been unable to reside within the unit due to there not being floors or walls for over 2 months. The managers tried to argue that the drywall repair is not their responsibility as well as the patio repair (which has been cracked for over two years) -- however, the prior management company confirmed that it was their responsibility. Now it's been over a week since they've given any updates or responses, while also continuing to send building-wide updates from their email. They continue to pointedly ignore the issue and my emails, while my grandfather is displaced from his home. We cannot continue repairs on the property, including the flooring which had to be ripped up, until they complete the drywall repair. My last request for an update was on 09/05, with still 0 response. This is unethical and unprofessional business practicing as my grandfather pays money to the association on a monthly basis & will receive penalty if he does not pay for services he is not receiving.