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Business Profile

Employee Benefits Insurance

Insurance Program Managers Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business handles any claims against the town of cicero where my vehicle was involved in an accident by their water departments vehicles they were at fault police report was made they accepted fault as of today nearly 5 months no calls back or replies from **** to take care of my repair bills and I need to get my vehicle repaired as soon as possible adjuster ******** ****** never answers her calls or never replies with any further updates at this point I'm ready to take legal action if my problem can't be solved soon

    Business Response

    Date: 10/23/2024

    Please see our attached response. Thank you.

  • Initial Complaint

    Date:04/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company IPMG sent a letter dated 4/8/2024 stating my Workers Compensation case against ************* Dust. 135 was denied. On Monday, 4/15/24 I received a letter dated 4/9/24 saying the following:That *************************** was the adjuster assigned to manage my Workers Compensation case. The items enclosed include a workmen compensation benefit ticket and a medical authorization release form to be returned in the mail. I call this person, I did not get an answer I began to prepare my paperwork to submit for outstanding doctor ***** which I have been paid since I have been off work without pay and without medical insurance. I thought that this was a indication that my case was going to be accepted. On Tuesday, April 16, *************************** called me back and said this case was not approved and that this letter was automatically generated and that Those letters go out to every case. I said this doesnt make sense to me. Im looking at this letter, I spent time making copies while Im out on unpaid LOA. ****** says well I dont know what part you dont understand, this claim is denied and not going to pay any ***** and Im not apologizing for letters it just went out automatically it has my name on it I didnt send it. *** suffered from wasting time and energy while on leave of absence trying to obtain some assistance from a claim and it wasnt even approved and this is very frustrating and confusing. A business should not operate like this. They shouldnt make it automatically generated letter or a claim and say it was denied and thats that. I spent $25 worth of copies and postage mailing out all my medical information in hopes that I would possibly get reimbursed for the medical *****. I feel the company should at least reimburse me for my time and effort of sending all my medical ***** in only to find out that its not going be even reviewed. I feel I should be reimbursed $25 at least for this time and energy and copies and postage.

    Business Response

    Date: 05/16/2024

    Thank you for allowing us to respond. Attached is our response. Please let me know if you have any questions. ***

    Customer Answer

    Date: 05/17/2024

     
    Complaint: 21585295

    I am rejecting this response because:

    The response that a automated approval response letter just goes out to everyone  is not in any way reassuring or reaffirming the fact that this is an outstanding company. I still believe I should be compensated $25  for my time, gas, postage and copies. I wouldve never bothered to send out this information if this company wouldnt have automated approval letters sent out.   That is no way to run a business. And I dont appreciate how they wasted my time and money in the midst of an injury and time off of work being unpaid.


    Sincerely,

    *******************

    Business Response

    Date: 05/20/2024

    Thanks for sending - I am reaching out to the unit that handled this to get another response. thanks ***

    Customer Answer

    Date: 05/28/2024

    Complaint: 21585295

    I am rejecting this response because: Dear Sir or Madame, I am writing in response to your message stating my case has been closed due to a lack of my response. I did in fact respond to you on the same date that you sent me the companys response. I am asking that you reopen this claim because I am still not satisfied. I am still demanding $25 for expenses in time pursued that this company has cost me.

    Sincerely,

    ******************;    

    Business Response

    Date: 05/28/2024

    Would **************** be able to send us receipts for her expenses?

    Customer Answer

    Date: 05/29/2024

    Complaint: 21585295

    I am rejecting this response because:     Company is requesting receipt for my claim.

     These purchases were made in cash.

    Expenses occurred for sending information for rejected claim.
    Large envelopes cant be placed in local street mailbox.  
    This was made for request for documents for Workers Compensation that company claim the sends out to everyone.

    Mileage from my home in *****, **
    to U.S. Post Office, 
    ***************************************************

    4.7 miles x 2 x 67 = $6.30

    Twenty-eight copies of medical bills, CT scan, prescriptions at self/serve copier in Alsip Library

    28  x 10 = $2.80

    Three gallons of gas ********* station 
    11725 S. Pukaski Rd., Alsip, **

    $4.41 x 3 = $13.23

    U.S. Postage for 9 x 13 flat envelope 2 oz.

    $2.11 + .24 + .24 = $2.87

    Total $ $24.92

    Sincerely,

    *******************

    Customer Answer

    Date: 05/29/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *******************

    Business Response

    Date: 05/30/2024

    Please have **************** complete the attached W-9 as required by our accounting department for any payment along with the receipts. Thank you. 

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21585295

    I am rejecting this response because:

    There was no attachment to complete.  

    Please have company attach the required W9 form to their response message to be completed in order to get reimbursed. 

    Also, clarify if the purpose of this form - because it is NOT considered income and I dont feel I should be taxed for reimbursement.


    Sincerely,

    *******************

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21585295

    I am rejecting this response because:

    There was no attachment to complete.  

    Please have company attach the required W9 form to their response message to be completed in order to get reimbursed. 

    Also, clarify if the purpose of this form - because it is NOT considered income and I dont feel I should be taxed for reimbursement.


    Sincerely,

    *******************

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21585295

    I am rejecting this response because:

    There was no attachment to complete.  

    Please have company attach the required W9 form to their response message to be completed in order to get reimbursed. 

    Also, clarify if the purpose of this form - because it is NOT considered income and I dont feel I should be taxed for reimbursement.


    Sincerely,

    *******************

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21585295

    I am rejecting this response because:

    There was no attachment to complete.  

    Please have company attach the required W9 form to their response message to be completed in order to get reimbursed. 

    Also, clarify if the purpose of this form - because it is NOT considered income and I dont feel I should be taxed for reimbursement.


    Sincerely,

    *******************

    Business Response

    Date: 06/04/2024

    Attached is the W9 and this is required by our accounting department for payment. 

    Let me know if you have any other questions. 

    *******************

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21585295

    I am rejecting this response because:

    I refuse to give out my personal information and Social Security number. It is not necessary for a mistake made on your part for me to divulge my tax information.


    Sincerely,

    *******************

Insurance Program Managers Group is NOT a BBB Accredited Business.

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