Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally requesting the BBB to reach out to TEAMcare reagrding my maternity and newborn claim submissions. Recently I mailed one maternity claim and two twin newborn claims to member services to process my own member submitted claims. My provider is Orion **********, ***, who was the attending ******* for antepartum care, the delivery and postpartum care. I peparid in full and have submitted my claims with the official **** of Illinois member claim form and itemized CMS1500 claim forms to member services. Recently, my midwife received a letter from TEAMcare requesting my claims be submitted to the local **** of TN where services are rendered. I am frustrated, as the process to submit the claims for my own direct reimbursement has been followed...My claims are not being submitted by the provider, but instead by the member (as per directed) so I may receive direct reimbursement.I am requesting an advocate from TEAMcare to become involved and process my claims according to the directions indicated on the **** member claim form that was mailed via certified mail with the itemized receipts. Please find my supporting documentation. Please notice the assignment of benefits is not accepted and all three itemized receipts are paid in full.I greatly appreciate your assistance and time regarding this very time sensitive matter.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm formally contacting the Better Business Bureau today for help regarding a medical claim I submitted in November for reimbursement. As of April 4th, 2025, the claims department at TeamCare BCBS is still requesting additional information to process and pay on the CMS1500 claim form I submitted for direct reimbursement.Initially, medical records were records for a claim audit. After the records were received and approved, another audit occurred requesting proof of payment. The proof of payment was mailed with a BCBS of IL additional information form-Now they are requesting the same invoice (proof of payment) to be faxed, which I have successfully ************ this time I feel TeamCare BCBS has no intention of paying my claim-I believe this process will continue unless the BBB makes the insurance company accountable.Any help to resolve the game my insurance company is playing would be incredibly helpful.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by MyTeamCare to mail a check as soon as possible to get Cobra coverage for weeks not covered. My TeamCare told me the deadline was extended to 180 days due to covid. I mailed the check the very same day I spoke with my TeamCare. 2 months later I received a bill from a Dr. visit that was supposed to be covered by the Cobra that I mailed a Check for. I then called My TeamCare to find out why my DR. ***** where not getting paid by Cobra because the check was cash on 11/15/2023 to activate Cobra. My TeamCare told me that there was no extension date for Cobra due to Covid, so my coverage was declined Without any notices and a Check would be reissued. Since no Check was reissued for over 2 months I was told I had to file an appeal to get my money back. Now the appeal is said to take up to 92 days. This is not acceptable. I have ************** to pay now. The Check that My TeamCare cashed could have been money to pay my ***** 2 months ago. Now could be 3 more months

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had started maternity leave may 12 and was supposed to be payed my first month by TeamCare. I have not received any check in the mail and have followed up multiple times, calling every week getting the same answer its in the mail it should arrive any day they sent it close to a month ago or more and said it takes **** business days at most. I am a single mother with bills and child to feed with little to no income. Because of TeamCare not paying me I have been struggling to pay bills and only have 1 1/2 week left of formula for my baby. They seem to not care or show any urgency on getting my check to me after not paying me now for over 2 months. The only resolution they offered was to cancel the check already sent and send another one and put me right back at square one. I need this resolved this week so I know I can feed my baby. I dont want to have to bring legal action in if I dont have to. I just want my $2,200 check so I can pay my bills and feed my baby.

• Initial Complaint

  Date:07/19/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teamcare is my companys short term disability provider. I completed and filed all paperwork necessary to collect including both my surgeon and employers paperwork. On 6/14/23 I went out on approved FMLA/short term disability. Since surgery I have had to contact Teamcare every day for a status. They consistently made up false issues to delay payment to me and when I correct them as to their false allegations they require another **** day waiting period to review claim. Theyve lied about checks going out, about information provided by my employer and the surgeon, all of which were proven to be accurately provided and each time state that they now need more time to review the claim. Meanwhile 35 days into my disability I have received nothing except excuses and no phone calls as requested. Its like their claims department doesnt exist except to respond with we need more time or a fake excuse. No matter how much I or my employer have requests escalation no one calls you and when you call you get the same excuse that they need more time.