Complaints

This profile includes complaints for GC Realty and Development, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GC Realty and Development, LLC

  219 E Irving Park Rd Roselle, IL 60172-2004

  
• 

  GC Realty and Development, LLC

  6046 S Rhodes Ave # 1 Chicago, IL 60637-2413

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property managed by GC ******************************************** LLC and paid a full security deposit. Upon moving out, they have refused to return my full security deposit. They are claiming they will withhold part or all of my deposit because they allegedly havent received $800 from DHA. *** has confirmed they will pay this amount, so this has nothing to do with me.GC Realty is making up false, illegal charges for normal wear and tear to avoid returning my full deposit. I have documentation showing the property had multiple maintenance issues, including black mold, that were never properly addressed. Other tenants in the building have faced similar problems, and I have seen multiple complaints from other people about GC Realty refusing to return security deposits. I also have a paper trail of communications with the management company regarding these issues.I am requesting the BBB assist in resolving this matter and ensure that GC ******************************************** LLC returns my full security deposit in accordance with Illinois law.

  

  Business Response

  Date: 10/23/2025

  We appreciate the opportunity to address this concern and understand how frustrating maintenance issues can be for residents. At GC Realty, we take all service requests seriously and work diligently to resolve them as quickly and thoroughly as possible. In November 2024, the resident of unit 342C, *******, experienced discoloration on her bathroom ceiling due to a leak originating from the unit above. While the resident contacted the Village directly instead of notifying us first, we responded immediately once we were made aware of the issue. A licensed plumber was dispatched and determined the following:

  -342C had old, dried water damage. 342G had a tub backup that cleared on its own but had been slow draining. Found drum trap mortared shut, removed toilet to gain access, chiseled out mortar to remove cap, rodded line, reinstalled toilet with new plug, and confirmed no leaks.

  After the plumbing repair was completed, our maintenance technician performed extensive restoration work in 342C. This went well beyond simply placing a dehumidifier. The repairs included:
  -Removal of damaged or affected ceiling topcoat
  -Application of mildew cleaner around the fan area
  -Multiple layers of drywall compound with wet sanding between coats
  -Full priming and painting using Kilz primer and paint
  -Complete cleanup of the area upon completion

  The most recent work order prior to the residents move-out was a DHA inspection on August 7, 2025 (WO-102160), which the unit passed with no outstanding issues. The resident vacated the property on September 15, 2025. As a voucher holder, a substantial portion of her rent payment is paid to GC Realty by the **** Due to a series of rescheduled relocation papers, the Sept payment from the *** was not sent on schedule, resulting in a large balance on the tenant's ledger at the time of move out. Our subsidy specialist worked diligently with the ***************** and Ms ******* assigned caseworker to follow up on payment until she was able to get confirmation that the matter was being addressed and payment for September would be paid by ***, but could not confirm an exact date. This is what caused the delay in processing Ms. ******* security deposit refund. As we approached the deadline for funds to be released back to the former tenant, she reached out demanding her refund. To meet her demand, we adjusted rent charges from the ledger and proceeded with our standard process to assess damages and apply deductions from the security deposit refund in order to expedite her payment, even offering to have her pick it up from our local office same-day vs waiting for it in the mail.
  

  Once Ms ***** received the disposition letter with a list of deductions totaling $1,073.61 from her original $1,850 deposit on file, she disputed all charges and demanded a full refund. All  deductions were based on the documented condition of the unit, supported by before-and-after photos provided to Ms. ****** Normal wear and tear was not charged only resident-caused damages, missing items, and cleaning issues beyond typical use. A second review of the deductions was performed when the charges were disputed, and the results yielded the same outcome, with the exception of one charge for a window screen that was later removed as a good-faith adjustment
  

  In summary, GC Realty promptly addressed the reported issue, repaired the source of the leak, and fully restored the affected area as well as security deposit communication. We empathize with the inconvenience the resident experienced, but we are confident that our response and follow-through were appropriate and met professional property management standards.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  due to ongoing and unresolved safety and maintenance concerns that have seriously impacted my ability to safely and comfortably live in the unit since moving in on February 1, 2025.Since moving in, I have experienced and reported the following issues:Broken dishwasher, refrigerator upon move in , resulting in loss of all food in the refrigerator when i first moved in Inoperable locks on the front and back doors, at times leaving my home unsecured for weeks at a time (reported 6-27-25, resolved 7-21-25)Sticking bedroom doors with auto locks, which I reported as a concern at move-in (feb 2025(Kitchen outlet powering the stove not functioning Bathtub not draining upon move-in Multiple no-show maintenance appointments, despite being scheduled and not being reached out to again to reschedule these after i was told I would be.Most concerning, my 5-year-old son was accidentally locked inside his bedroom, due to one of the faulty locks I had previously reported. I was unable to open the door, and the fire department had to be called to forcibly enter the room. This was a traumatic and frightening event for both of us one that could have been avoided had this issue been addressed when first reported.

  

  Business Response

  Date: 08/25/2025

  I am sorry for the slow response as I thought I replied but maybe I didnt hit submit.  Talking with our team we hav worked with you to release you from your lease withour penelty. This issue as written should be resolved as requested.  Thank you and sorry it had to come to this.  

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gc realty is the property manager of the neighboring property. We have had problems with them since the beginning. GC Realty employees and tenants have hit our fence multiple times. They have trespassed and cut our plants multiple times and thrown herbicide on them (some of which were tomatoes and thankfully were not eaten). They have moved the gutter downspout multiple times onto our property so all their rain water drains into ours causing flooding. They toss construction materials and trash into our property and alleyway. The city will not pick up these items. They shovel the snow over the fence into our property. We have asked them numerous times to respect the property line, to dispose of their trash correctly and not to damage our fence or plants and to stop this behavior, yet they keep doing it. The tenants when told to stop, have egged our car, damaged our fence, kicked our fence and hit it purposely with their car, and acted aggressively. When we get in contact with them through phone calls and emails, they dismiss me and say its not a big deal. They say the employees and tenants have not done anything wrong, that I should just get over it. After they hit the fence and sent them the video, they said it was the wind that moved the fence because they didn't want to take responsibility. ******* their VP said that she with her authority spoke for all of gc realty, that they have done nothing wrong and that I was harassing them with the emails (telling them to stop and leave my property alone). I have talked to the police and they told me to report them as a nuisance building since they were clearly ignoring me and to take out a restraining order which I am in the process of doing. I would like a permanent solution to their trespassing and property damage and compensation for the problems they have caused me. Their property has a lot of problems which neither the owner or gc realty is willing to solve so they usually throw me and my property under the bus.

  

  Business Response

  Date: 06/07/2025

  GC Realty & Development, LLC takes all customer feedback and community concerns seriously, including those raised in the recent BBB complaint submitted by Ms. ****** *******. We have thoroughly reviewed Ms. ******** statement and have since conducted a comprehensive internal investigation, including direct communication with the tenants of the property we manage and an inspection of the conditions mentioned. We have addressed all reported concerns in a timely and responsible manner and have taken proactive steps to ensure our tenants remain aware of their responsibilities under the lease agreement and city ordinances.
  

  It is important to emphasize that at no point have our leased tenants been found in violation of their lease terms or local property regulations. Furthermore, we have not found credible evidence to support claims of malicious intent or recurring misconduct. Nevertheless, we remain committed to maintaining a respectful and cooperative relationship with neighboring property owners.  Should any new or substantiated evidence be brought to our attention, we are open to re-evaluating the situation to ensure that all parties rights are protected and respected. We remain committed to acting with professionalism and integrity and encourage direct communication should any future concerns arise.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23410591
  
  I am rejecting this response because:
  I have sent emails with videos of the tenants malicious intent and they have been ignored by gc realty as seen by their response. These videos have been shown to the police and the police agree with me. I have video footage of GC realty hitting my fence  and cutting my plants after being told numerous times to stop. These have been both in person and by email and phone calls. I have police reports of trespassing on my property by the tenants and have sent the report to GC realty. GC realty cuts corners and will ignore local laws in order to make their lives easier. If a problem is too troublesome they ignore it. Their property floods and gets slippery during the winter. Rather than fix this, the downspout gutter was moved onto my property. Their parking area is too small. Their solution is to use my property and hit my fence. When there is trash on their property, their is ignore it and if they can't use a leaf blower and blow all the trash into mine. The tenants illegally dumped construction materials into alley behind my property. I sent the video to GC realty. Based on this response, they want ignore all the evidence I've gathered. 

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is charging me $350 from my security deposit to repaint the unit i rented that was not caused by me. They claim to have taken their own photos of the unit prior to me moving in which will clearly show all the patches they claim were made by me were there before I moved in. The stock photos they posted online even show there was patches prior to me moving in when i viewedthe unit. I would love to know how old the stock photos are and how many people did they do this to. I did not have anything hanging on the walls the one year of me living there. I requested to be present during the inspection because I knew they would not conduct an ethical inspection. If I caused damage I would 100% expect this but this was from the previous tenants. I do not believe i should have to be liable for something they did not address before I moved in. I am attaching a photo of the hallway for reference. Every room has patches like this. If they have photos prior to me moving in they need to compare them to when I moved out and they will see everything was already there.

  

  Business Response

  Date: 04/30/2025

  Dear BBB, we wrongfully charged Ms ***** and feel horrible about it.  We are getting her money back ASAP if it hasnt gone out already!  This will be settled and Ms ***** will be made whole with fully apology!

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a work order for an exterminator to come to my apartment on 1/15 the day I noticed cockroaches in my kitchen. Property management failed to acknowledge my request for an exterminator in a timely manner. It is now 2/20/25 and have yet to have an exterminator come to my unit causing me to have to throw away almost all of my belongings due to this infestation they fail to take care of. My lease is up on 2/28/25 and they decided to send an exterminator out on 2/21/25 exactly 1 week prior to me moving out of the unit. The staff of GC realty do not care about their residents or buildings. I asked property management for rental reimbursement for February 1st ********************************************************************************* to lose my belongings and have to relocate my 2 small children who have severe asthma and were being affected by the cockroaches. I have waited over a month for an exterminator and feel I am owed reimbursement for at least the rent I paid.

  

  Business Response

  Date: 02/28/2025

  We are working directly with ****** to resolve her request and should be 100% settled by Monday!  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22968191
  
  I am rejecting this response because:

  I was told I was going to be reimbursed $500 but have yet to receive anything. I also just received a list of everything I am being charged for when I moved out and being charged $700 for things that are completely made up. Seems like property management stated they would reimburse me just to take it out of my security deposit and not follow through. 
  
  Sincerely,
  
  ****** ***** (*******)

  

  Business Response

  Date: 03/11/2025

  Morning, i belive since this was submitted you spoke with **** from our office and hammered out any move out charges.  **** will reach out to you today to confirm if you want to pick up the $500 at our office in ******* or for us to drop in the mail.  We will be wrapping all these details up soon so hopefully we are on the same page going forward.  Thank you!

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GC realty manages the property next door. We have had problems with them trespassing and damaging property. One problem is that their tenants and employees keep hitting our fence. We have reached out to them and they tell us they will resolve this but the fence keeps getting hit. Today Sept 5, an alleged employee of GC realty hit our fence. This is one of many incidents. Other behavior is littering, dry dumping in alleyway where we put trash bins, placing gutter downspout on my property so it drains solely to my property, pulling out our flowers and spraying herbicide on them. We have been told that they will do something but this behavior keeps repeating.

  

  Business Response

  Date: 09/09/2024

  Thank you for taking the time to speak to us about these issues via phone call. 

  To address the points raised:

  Fence Being Hit: We sent out an email to all tenants about not getting too close to the fence while parking.  We also addressed this with our maintenance team today and vendors and asked that they also be mindful of the fence line at all times and use extra caution when parking. 

  Trash/Littering: In the same outreach to all tenants about the fence we addressed your concerns about the littering in the alley and the importance of using the proper trash bins. We have asked all tenants to make sure to only use the bins provided for their building and that littering is not allowed.

  Flowers/Plants: We have notified maintenance that we shouldn't remove any weeds along the fence line or spray any weed killer to ensure that we do not disrupt your garden or any plants that you have along the fence. 

  Downspout: The downspout has been moved to correct the issue.

  Our goal is to ensure that such issues are resolved to your satisfaction and to prevent similar occurrences in the future. 

  We apologize for any inconvenience and appreciate your feedback to help us improve service and address issues promptly.
  

  
  

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I am still planning to install more cameras and not let my guard down. I have been promised on multiple occasions that this behavior will stop. The response given by GC seems sincere this time but it is hard to trust them when they have not followed through in the past. I suppose time will tell  Concerning GC response, I would also like to add that I expect them to not trespass on my property at all. By trespassing I mean the area enclosed inside my fences and also the inches of space that are not enclosed in the fence. Therefore all of the tenants, employees, guests, etc. of the property should at all times keep a distance away from the fence. I will be monitoring the situation closely.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there my name is ***********************. Im having trouble with GC Realtor Development LLC, on 3/15/24 I entered my ***************************** apartment to retrieve some of my food from his deep freezer. After entering his apartment building there were a foul smell in his apartment and it happened to be coming from his deep freezer that had his food and my food inside. I found that the electrical outlet was not working properly from the week before from after the apartment was painted over the kitchen outlet and I tried pulling the plug out but it was too hard so my niece mom was there and she kept working on it until she was able to get it out. I started scraping the cord off to remove the paint off of it and then I decided to call the *************** and I spoke to ********* to tell them what happened and he asked me to take pictures of everything and asked me how much do I think it was worth my expense for the food. ********************* he had $100. and I said I dont know I need to calculate because I have way more food than ****** does so he said quest around so I said $300 or more. So they started doing crazy stuff by going up on my brother rent and remind you that they just went up on his rent October ********************************************* three years ago. I think he had signed one or two lease before the incident occurred. He had to pay them because they said they came out and they didnt get no answer and also the doorbell didnt work at the time either and he walked with a cane majority of the time. Sect8 given them a list of things to do by certain amount of days to pass the inspection and one of them was to replace the filter in the furnace and now the *************** wants ****** to pay for the replacement of the filter from in March and they decided this in May and they want him to pay $50 and said how come they charging him for the filter when he has plenty of filters in the house and they didnt even asked him for one they just decided to put one without his notice.

  

  Business Response

  Date: 06/27/2024

  We are working directly with the resident to come to a resolution on this.  We hope to have settled today!

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) ** Realty mismanaged our funds consistently overcharging costs and underreporting financial details, 2) ** Realty mismanaged our properties, 3) ** Realtys contractors have consistently done extremely poor work on all our properties, 4) across the ** Realty staff, we have consistently experienced extremely poor communication. Because of limited space, we'll focus on #1 only. In terms of mismanaging our funds, ** Realtys practice is to send separate invoices to track expenses rather than providing us a spreadsheet with income going in and out. These invoices are vague and confusing in a way that feels deliberate. So we had to create a spreadsheet ourselves. Doing so revealed that $2800 in reserve funds is unaccounted for. We overpaid into our reserves and these funds just disappeared. ** Realty has repeatedly refused to account for the expenditure beyond saying that the funds were absorbed into other expenses with zero details. As far as we can tell, they literally stole $2800 from us. ** Realty also charged us for things that were not our responsibility. For example, we were charged a large sum to replace a lock that a ** Realty employee had broken forcing their way in after a tenant locked himself out. First off, our leases specify that it is the tenants responsibility to call and pay for a locksmith if locked out. Second, the ** Realty employee should not have forced their way into the apartment and broken the lock. ** Realty should have been responsible for the cost, not us. Then there are a large number of invoices that charge us exorbitant rates. One invoice charged us $160 to change a lightbulb. Before ** Realty took over, I paid a handyman $30 for the same job and that is only because it requires a ladder. Another invoice charged us $485 to snake a minor clog in a drain. And yet another invoice charged us over $500 to change a handful of locks at one building, and we still cannot get a straight answer on how much we were actually charged per lock.

  

  Business Response

  Date: 11/11/2023

  Morning, we are working on any clarification or needed refunds of maintenance expenses.  We will be in contact by Tuesday 11/14 with your answers. 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20850428
  
  I am rejecting this response because:
  We reject their response. My wife and I asked GC Realty to account for where our money went, and they only sent a brief form that lumps everything together and says that thousands of dollars went to "work orders." We still do not know how much we were charged for individual expenses.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/04/2023

  I can accept this rejection based on the first set of info we provided but feel confident we have sent the info in everyway possible at this point showing every ***** being accounted for.  Happy to provide anything additional on specific items but looking for direction.  Thank you. 

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving in 9/1/2020 I paid first and last months rent of $1275 plus a deposit of $1275 (it was a bond payment through a third party company). My home flooded twice due to a neighbor flushing baby wipes often. The first time GC realty came out and used my brand new comforters to get up dirty sewage water throughout my home. They mopped and left 3 big fans said leave them on for 24hrs, and I did. The home flooded again after that. GC realty did not come out. The *** send a plumber. Gc realty never came out. Water traveled under all the walls. Damaged my thing and I had to replace them and did not complain about my things being damaged. I worked with them. I had several maintenance issues that actually were bad for our health. Now that we have moved out and everything in the unit is removed. We found moldy water coming from the laundry room floor and mold on the drywall from the floor up. GC realty removed the charge for replacing the floor but is charging me for the drywall/ they also took $1375 that I paid 8/23 because they kept sending emails threatening to charge a late fee if I didnt and instead of using the bond deposit, they took it from the $1375 without my permission and as I am still disputing the drywall. Manager will not follow up with me and the sent a check for $632.25 out of my overpayment of $1375. I have a lease proving that they were supposed to apply damages to the bond deposit not my overpayment. Also I provided proof of the flooding and why the mold is their which is their fault. They ignore me. They will not return my money and I requested that refund back in August because I knew I had already paid first and last months rent in 2020

  

  Business Response

  Date: 11/08/2023

  Morning, We are working on getting this settled with the resident.  I will have an update soon.

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2023 I paid this company $942. This amount represents half of my monthly rent. This payment was done in error given my lease expired on 8/31/23 no further rent was due. I called multiple times to ask the company to return the funds given the payment was made in error. They refused to do so and stated they would send me a check after I moved out because it was easier for their finance office. Upon move out, I received a letter in the mail saying I owed them $376.80 for paint in the living room and kitchen. This amount was taken from the money that I asked them to send back several times instead of from the $1,750 surety bond that I entered into in August 2021. The company did not provide photos of proof of damage nor did they submit an itemized receipt of how they got to the $376.80 charge. The correct process would have been to seek payment through the bond and to provide the aforementioned proof. They have been unreasonably uncooperative and unresponsive.

  

  Business Response

  Date: 10/15/2023

  We have been in contact with ******* and will work on getting this resolved ASAP.  

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me  

  
  Sincerely,
  
  *************************