Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fortis quote dated 8/24/23 was reviewed by me and accepted on 8/28/23. The quote mentioned that for $13,000 Fortis would remove the existing driveway and replace it with concrete. The existing front walk and back steps would also be removed and replaced. On 8/29/23 I was told that I had to pay an additional $1,375 for a new culvert pipe. I agreed on 10/2/23. I reminded Fortis staff several times to check for permits and that this was their responsibility. The existing driveway, culvert pipe, walkway and back steps were removed and forms were installed on 10/2/23, along with the new steel culvert pipe and gravel base. New concrete from ****** was poured for the three areas. It was formulated by ****** with a fiber mesh for added strength and installed with wire mesh. On 10/4/23, I received a violation notice from ****** Township for a driveway without a permit. I forwarded the violation to Fortis. On 10/10/23, I received another violation from the ********************** ***** that a permit must be obtained for the concrete work. That notice was also forwarded to Fortis. The violations were issued because no permit was obtained and because Fortis installed a steel culvert pipe not compliant to the code. Fortis was required to dig up the steel pipe, replace it with an **** compliant pipe and repour concrete over the section over the new **** pipe. The permit required a ***** of survey, I sent to Fortis on 10/16/23. The permit was received by Fortis on 10/25/23. By 10/27/23 the concrete over the steel pipe was removed, the new **** pipe was installed and covered with gravel. On 10/30/23, I received a prepour approval notice from the ********************** ***** Fortis said I would be told when the concrete would be poured over the **** pipe. No one called. The concrete was delivered in a Fortis truck with Fortis concrete (not ****** concrete), poured on 11/3/23. When I got home the poured concrete was much darker and has remained much darker.

  

  Business Response

  Date: 02/14/2024

  I did get to visit the site of the project and did notice a difference in coloring in the concrete. All the concrete comes from ****** whether its in their truck or ours. There can be some variation in coloring but in the end all concrete fades to an off white.  We cant guarantee the coloring of concrete as stated in our contract.  I can say that this apron will change colors as it progresses through it stages of curing. All concrete does. The mix also had a sealer/salt block in it so that will affect the curing as well. Ill keep a close eye on it. From a structural stand point it is doing excellent.