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Business Profile

Carpet and Rug Cleaning Equipment and Supplies

Jon Don Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaning Equipment and Supplies.

Complaints

This profile includes complaints for Jon Don Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jon Don Inc has 2 locations, listed below.

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    • Jon Don Inc

      400 Medinah Rd Roselle, IL 60172-2329

    • Jon Don Inc

      4227 Earth City Expy Earth City, MO 63045-1323

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/10/22 We purchased a floor scrubber $5,727.95. Equipment had a 1 year warranty. The machine quit working September of 2022. Displaying an error code F25. I reached out to Jon Don's service department 9/28/22. Followed their troubleshooting. They said they weren't familiar with the issue and the manufacturer, ice4usa ice intelligent would contact me. I did not hear from them and reached back out to Jon Don 10/10, 10/17 (N/R), 10/27. 10/27 Jon Don had no luck reaching manuf. Offered to pick our machine. Never picked up. 11/1/22 received email from ***************** asking question about the code to which I replied. Heard nothing. I reached again 11/8 (N/R), 11/10 *** replied asking ********************* if they could repair our machine. N/R. 11/28 I reached out again. ***** replied they are short staffed. They will come pick up the machine. Never came. 12/5 I reached out again. N/R. 12/29 I reached out again offering to drop the machine off to them. N/R. Reached out 1/3 N/R, 1/12 N/R, 2/2 N/R. 2/2 submitted message on FB. Received a response and then an email from rep ************************** (Mind you the warranty is about to expire) I called ****** 2/20 voicemail full so I emailed N/R, 2/23 called voicemail full emailed NR. We shipped the machine and paid for shipping 3/8 $107.95. Picked up the machine 4/12 paid shipping $52.08. ******* worked for 2 hours and had the same issue. AGAIN contacted them paid shipping 4/19 $35.28. Received an invoice 7/3 for the warranty work. $244.16.I disputed 7/6. NR. Received due notice 7/14. Again...I disputed.

    Jon Don Inc is NOT a BBB Accredited Business.

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