Complaints

This profile includes complaints for Foster-Premier, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Foster-Premier, Inc.

  456 N Weber Rd Ste B Romeoville, IL 60446-5362

  
• 

  Foster-Premier, Inc.

  750 W Lake Cook Rd Ste 190 Buffalo Grove, IL 60089-2084

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foster Premier is the property management company for my condominium complex. We have been trying to add people to our board for the last two years. Recently, three people tried to fill the empty two seats. Our property management ***resentative helped a single board member block adding owners to the board.Many of us believe there have been kickbacks multiple times to this board member and the ******, Premier *** from contractors that they hire.I believe we need to have an audit done on the *** funds for this company but cannot get a ***ly from the President, ***** ********.

  Business Response

  Date: 04/22/2025

  Thank you for reaching out and sharing your concerns. We understand how important it is to feel confident in the leadership and financial management of your community, and we want to assure you that we take these matters seriously.
  Regarding the board vacancies: The Association did attempt to achieve quorum at the recent membership meeting, but unfortunately, quorum was not met. Without quorum, new directors cannot be elected by the membership as outlined in the Associations governing documents. In accordance with those documents and applicable law, the current board does have the authority to appoint someone to fill vacant positions until the next election. We have shared this information with the board, and they are currently considering how best to move forward including potentially inviting interested owners to submit their names for consideration. This process would allow the board to review potential candidates and appoint based on the best interest of the community.
  As for your concerns regarding financial management and contractor relationships: We want to be clear that Foster Premier takes ethical business practices very seriously. We have strict internal policies and procedures in place to avoid any conflicts of interest or inappropriate relationships with vendors. If you or any member of the community has specific evidence of wrongdoing, we encourage you to bring that information forward through appropriate channels so it can be properly reviewed and investigated.
  Finally, requests for an audit of the Associations financials must come from the Board or follow the process outlined in your governing documents. We are happy to support any audit or review process the Board authorizes.
  Thank you again for your concern and engagement. We welcome continued communication and encourage participation from all homeowners as we work to support your community.
  

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23232750
  
  I am rejecting this response because:
  I am waiting to see if  additional board members will be added to the two vacancies. I also want to ensure they are chosen from the three names that were on the ballot from the recent election. Once this is complete I will close the complaint.

   
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/23/2025

  Thank you for your follow-up and for sharing your continued concerns.  We understand that you would like to see the two current board vacancies filled and that your preference is for those appointments to be made from the three candidates who were listed on the recent election ballot. As previously communicated, the association was unable to reach quorum for the election, and as a result, the current Board retains the authority to appoint individuals to fill any vacancies in accordance with the governing documents.
  Your feedback has been relayed to the Board for their consideration. Ultimately, the decision regarding appointments rests solely with the Board. Foster Premier serves in an advisory and administrative capacity and does not have any authority in the appointment process.  Please dont hesitate to reach out with any further questions.
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were skipped for mulch services two times since moving in. *** has not confirmed rectifying. After paying out of pocket with my own money to complete last summer. I need an actionable agreement that they will handle this service with additional black mulch to top off what I paid for outside of HOA fees that should have covered cost. In total, I spent $500 plus my own labor last summer. Poor quality landscaping services were also not addressed - leaving weed clippings in beds and not spraying for weeds when said. Video proof since our home does have cameras.

  Business Response

  Date: 03/20/2025

  Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you have experienced regarding the mulch services and landscaping in your area.
  Please note that the color and type of mulch used is a decision made by the Board of Directors for the Association.  The mulch color is supposed to be uniform through out the community.   Additionally, the Association is quite large, and mulch installation is performed on a rotating schedule by section to ensure that all areas are covered over time.  Regarding the additional mulch and labor costs you incurred last summer, unfortunately,the Association is unable to reimburse for any work completed by homeowners outside of the contracted services. However, we will work with the landscaping contractor to ensure that your section is included in the next scheduled mulch application for your building and that quality control measures are reviewed to improve the landscaping services provided.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** is stealing money from myself and others within the community on a monthly basis. "Budgeted" for items that within certain contracts have been breached and unresolved for 3 years. We receive bare minimum services and our drive way was never fixed which can affect the foundation of our home. The *** continuously chooses to ignore any issues that are brought to their attention. I would like the company to reduce our monthly fee and show how they truly spend the money every year.

  Business Response

  Date: 10/07/2024

  Thank you for reaching out, we are responding to your #********.  We understand your frustration, and we take all community feedback seriously. Id like to address the points you've raised regarding services and assessments within the community.  Please be aware that Foster Premier is the management company, and the Board of Directors are the decision makers in terms of contracts and budgets.
  
  Services Provided: We regret that you feel the services in the community are not meeting expectations. Our goal is to provide the highest level of service within the parameters of the community's budget. As we have discussed with you previously, the Association does driveway replacements in phases.  Your driveway is on the schedule to be replaced in two years.
  
  Budget Transparency: The **** budget is carefully planned each year by the Board to meet the needs of the community, and it is reviewed during board meetings. We are happy to provide you with a detailed breakdown of the budget and how funds are allocated to various services and projects within the community. This information is shared annually with all owners and is available upon request.
  
  Contractual Issues: If there are contract breaches or unresolved items, we would appreciate more details so that we can investigate further and address any issues. Our intention is to ensure all community matters are handled properly and in a timely manner. 
  
  Fee Adjustment Request: While we understand your request to refund the monthly assessment, please note that the Board does not have the authority to waive or adjust assessments. Assessments are based on the financial needs of the community as a whole and are used to maintain the services and infrastructure that benefit all homeowners.
  
  We value your input and are committed to ensuring that the needs of the community are addressed. Thank you!

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have received actionable solutions in writing by personal email that have not yet been completed. The ********* and ****** have asked this to be closed Pending the agreement on services being completed on our home. 
  

  If services are not satisfied, I will reopen the complaint. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This problem is regarding the *** of Southwicke on ****** Condominium ****************************** Foster premier and mainly the *** manager have been discussing the idea of possible repair, replace or rebuild of existing balconies.This has been an ongoing discussion for the past 3 years at least.In 2023 according to the *** the ********************* condemned the balconies not safe or not to code. Now in **** the *** is trying to force all owners to pay for the rebuilt of the new balconies with no specifications of what will be done, no time for families to plan economically for this problem and no other options on bringing the balconies to code. They are trying to force us to pay out of pocket $14K! And the "payment options" that are being offered are ridiculous! I know most families here do not have $14K laying around to pay for something that we don't have a say in, and with no details on what will be done, no blueprints or list of a brake-down of where the money is going to. Most of us here have brought up issues to the *** manager with zero solutions and only days, weeks of back and forth emailing, again with no updates or solutions. Now, without notice they want to force us to a $14K debt that most cant afford and without our opinion. Myself and other homeowners have emails and pictures of the conversations regarding issues that were never resolved. They have an average budget of $750K that honestly some of the items that are listed on the budget expense report have never been fixed or do not get fixed on a yearly basis as it is stated and are the issues that we have brought up, yet they want more money from us? I have been living there now for 5 years and have paid to the *** roughly $13K - $14K and the only major repair they have done was replacing the roofs. Which to add, they hire the cheapest overworked underemployed contractor companies. We are simply requesting assistance for a better solution.

  Business Response

  Date: 02/07/2024

  Foster Premier, **** would like to respond to the complaint made by ****************************** from Southwicke on ****** Condominium Owners Association.  Foster Premier is the Agent for the ***** of **************** As the Agent for the *****, Foster Premier acts only to carry out the instructions of the *****.  Foster Premier does not make the decisions for the ******************* The ***** of Directors makes all decisions. 
  
  Regarding budgeting and assessments, please know that the ***** of ********** the property manager, and Foster Premier reviewed each line item in budget.  As a community gets older, there are more repairs and replacements necessary.  Additionally, before work is done, proposals are obtained prior to any work being awarded. 
  Every effort is made to keep the property looking its best while trying to get the best price for the services. 
  
  Per the declaration, balconies are an owners responsibility.  In April 2022, the balconies were determined by the ********************* to be unsafe.  ********* of directors hired an engineer and for the past two years they have been working on an amendment to the *** through the Village to allow for expanding the balconies instead of just replacing them at the correct size.  The engineer requested bids from six companies with only four of them responding.  The selected vendor was not only the least expensive but was also highly recommended by the engineering firm.
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company intentionally and illegally gives out fines not legally covered under bylaws. A recent court case against this *** has proved this as well. I was given a $100 fine over not getting correct paperwork, even though I let the *** know well back in January our situation, however ******* who handles everything deliberately ignores and discriminates against homeowners. Legally I was allowed, even under the *** bylaws a warning to correct this issue. Was immediately told no and threatened with more fines. Again ******* refusing to follow their own bylaws. I asked ***** and *******, which ******* again ignored, all the details of everything I needed. Had no issue complying and a mixup happened over a family death but was still refused help and instead was threatened by more fines if they didn't get their money. 2 weeks later was then given a random flyer (even though email said I was all set) with then a nice $250 fee which I was snapped at for not knowing it was buried in 2 1/2 year old MEETING MINUTES not the actual bylaws or documents or anything, also nothing when I was trying to email ***** for 2 weeks. That was another $250 charge, and by the recent court judgements that is also illegal. So I want my $350 back especially when it was done illegally because they want the fees, refused for weeks when I asked everything I needed to correct everything, and courts now recognizing the practices they pull can't be allowed. I have a paper trail of everything including the unprofessional correspondence and the actual bylaws and rules they violated. Also sent them a death certificate back in January but again with a paper trail ******* discriminates on who he replies or helps based on who he likes and the *** allows this.Went to head of Foster Premier ignored

  Business Response

  Date: 11/01/2022

   The Lakewood ************************************ of Directors followed procedures and passed a Crime Free Leasing fee of $250.00.  This was passed at an open Board meeting on May 20,2020. All owners were invited to the Board meeting and all policies, forms and minutes are available on the Website for owners to access at any time.  This address paid the fee in 2020, it was due again in 2022.  Each year the Association sends a reminder to all owners via the Newsletter about providing a new lease within 10 days, it further states if it is not provided a fine of $100 is assessed.  The complainant here is not the owner, ********************* is the tenant, she is not the owner of record. 

  
  I have attached the minutes of the meeting in which this was approved and the year end Newsletter reminding owners of the requirements. ll us why here...

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18293976
  
  I am rejecting this response because:
  

   

  again not in the CCRRs or bylaws which a JUDGE just told you you can't make up new rules.

   

  Again also violated your own bylaws by refusing a warning and just fining me regardless the 100 and Refusal to talk to the board you allow ******* to control everything because he can.

  Also 0 fee was ever displayed on the website regarding 250. That is also not legal and I again reiterate you literally just lost a court case for pulling the same on a neighbor! You can't enforce anything not in the bylaws. You at the VERY LEAST refund my fine!!! You gave me 0 notice even though I informed you in January my situation but you sure cashed that check didn't you? Oh that's because ******* handles that and is prejudice. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/08/2022

  TellThe ***** of ********* followed procedures and policies. Owners can request a hearing with the *****, this complainant is not an owner. 
  

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18293976
  
  I am rejecting this response because: I am not even a rent and AGAIN I did ask and was immediately refused by *******, and many times after refused to reply to me!!

  You also illegally allowed him to ignore your own bylaws by not giving a warning to correct the issue anyway, oh on an item not in the actual bylaws which yet AGAIN you were just found guilty of in court recently you couldn't just make up and enforce random rules votes on in "minutes" 

  
  Sincerely,
  
  ***********************