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Business Profile

Medical Billing

Medorizon - A UnisLink Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************ion as well but the call goes straight to my voicemail. My phone was right next to me and my volume was turned up. I am beyond frustrated with this. I would like to speak with a supervisor but I cannot get through to anyone.In addition, I saw the same doctor on 10/3/2023 and was told that I needed to pay a $50 co-pay. When the claim was processed nothing was applied to my co-pay because I met my out of pocket. I would also like a refund for the $50 that I paid in error.

    Business Response

    Date: 12/21/2023

    We worked with our client, the medical practice to facilitate the refund. The complainant, ******************************** has confirmed receipt of the refund in full and promised to withdraw her complaint from BBB.  Please see the email exchange pasted below. Please confirm to us that this has been resolved.  

    From: ***************************** <*******************>
    Sent: Monday, December 18, 2023 9:16 AM
    To: ************************* <*************************************>
    Subject: Re: CPMI IS

    Yes,  we will close out with the BBB. Thanks again and have a great week and a wonderful holiday season. 

    *******

    On Mon, Dec 18, 2023, 8:43 AM ************************* <*************************************> wrote:
    Hi *******,

    That is wonderful news. I am so glad you have received your checks. Are you able to close file with BBB as issue resolved?
    I wish you Happy Holidays as well and a very Happy New Years.

    Take care,

    Regards,
    *************************
    Senior Account Manager

    Main: ***********************
    Fax: **************/7200
    www.unislink.com
    Please consider the environment before printing this email
    Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the **************** Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties


    From: ***************************** <*******************>
    Sent: Friday, December 15, 2023 3:30 PM
    To: ************************* <*************************************>
    Subject: Re: CPMI IS

    We received the checks today!  Thanks so much for all of your help. Happy Holidays!

    *******

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************** that they see the credit on my account and not to worry that they will send me a check to credit back the $219.23 double payment. You can see this started in Sept of 2021 and a year later I'm still trying to get my money back. I have spent hours on this emailing and calling and nothing happens. I'd like my money back at this point. Plus I'm concerned that they told me once they charged my card it would be redacted but they charged me again a week later. Concerned they still have my account information. I'm beyond frustrated with this company and I can't call anymore. I'm tired of the promise of an incoming check.

    Business Response

    Date: 10/27/2022

    Hello ******,

    Wed like to apologize for the inconvenience you have experienced with your refund. Please note that we are a third-party billing company - we do not handle the physical processing of checks or credit card payments. Payments are taken by our clients, ****************** in this case., 

    We contacted the office staff at Marian Orthopedic to request them to process your refund. They are issuing a refund check in the amount of $219.23 and sending it to the address you provided on your compliant above. We appreciate you bringing this issue to our attention, and we hope it has been resolved to your satisfaction. 


    If you have any further questions, please feel free to contact us directly at **************

    Thank you,
    Medorizon, A UnisLink Company


Medorizon - A UnisLink Company is NOT a BBB Accredited Business.

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