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Business Profile

Retail Stores

My Soft Slipper

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company "my soft slipper" website States several lies. 1) *********** says they are located in *******, **, when emailing with them they tell me they are in *****. 2) Their website States for refunds they will provide Shipping labels, in emails they say they won't and refuse to give you your full refund wanting to only give you a percentage of your refund.

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDERED A PAIR OF SHOES 3 WEEKS AGO AND HAVE NOT RECEIVED THEM. TRIED EMAILING AND NO RESPONSE TRIED CALLING AND NO ANSWER JUST WANT A REFUND

  • Initial Complaint

    Date:11/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scamming people advertising Hey Dude shoes on their website and sending out cheap knock offs and not even the right color

  • Initial Complaint

    Date:09/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/18/2024 I ordered slippers from this company. They said the slippers would be delivered in 4 to 5 weeks. I have repeatedly asked the company for follow up, with no result., or the same answer: be patient, they are on their way. I just want the product delivered. They have been paid for. Please help.

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought that was ordering 2 pairs of size 10 Black and Yellow Hey Dudes which is pictured on their website. What I received was a pair of shoes that were not the right color but were the wrong size. As well as being knock offs.

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want to simply return incorrect items received for full refund.Ordered orange shoes Received yellow.Now getting MAJOR run around on return.See email chain

  • Initial Complaint

    Date:02/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of shoes January 5th and still not received my shoes and they were a gift and i have one card payment left on a item. They keep saying is on its way again..but number on site is never nothing but busy and my shipping is saying *****

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #**** confirmed On December 27, **** I placed an order for UGG slippers for my daughter from Soft Slipper. They have not provided shipping information and they are not answering my repeated emails about the status. The phone number for the company is constantly busy. My daughter is very disappointed. Below, please find the text from the order confirmation. I would like my money back asap.My Soft Slipper From:******************************* To:************************ Wed, Dec 27, 2023 at 5:45 PM My Soft Slipper ORDER #**** Thank you for your purchase!We're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store Order summary Solid Ethnic Slipper Shoes 1 Brown / 7 $58.99 Subtotal $58.99 Shipping $8.95 Taxes $0.00 Total $67.94 USD Customer information Shipping address ***************************** ******************************************************************************************* Billing address ***************************** ******************************************************************************************* Payment Payflow Shipping method flat If you have any questions, reply to this email or contact ** at *******************************

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered slippers for my husband from this company on 12/22/2023 and all my husband receives is advertising emails and text messages from this company! They did not mind taking the money out of my bank account immediately but no correspondence except these emails and text messages!! I tried calling the number on their website and it stays busy ! Is this company legitimate?I want a full refund and nothing else to do with them. ************************* -The order was in ************************* email: ************************** ************ I paid with my bank account.

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on April 15 for garden slippers, (cloggs). With a company called My soft slipper, online order, Order #****. A tracking number was issued through JCEX # JCW04170669175YQ, seems to be ***** based Company? Also, given 17Track.net. Needed more money to track this item.Finally received item 60 days later, mid June. Tried to cancel order, no correspondence transpired.Garden slippers were the wrong size, (to small) and bought another product.When the package did arived, returned it "return receipt required" came back to me not signed.The shipping address was a third party from ******** and the phone number from ********?Looking for a correct address to send back and refund my credit card of $38.94 If you need any other information my email address is **************** Thank you

My Soft Slipper is NOT a BBB Accredited Business.

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