Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 2/25/26 Amount of money paid: $1484.98 TV was purchased with 90 warranty Nature of dispute: TV is not working properly (Screen issue)Resolution by business: I have been in communication with them and was promised 2 options in writing. ****** purchased a large TV from Bargain Outlet & ******************** is Hyper ************** on 2/25/26. They loaded it in my trailer. They did not offer to test it before loading it. I got it home, opened the box, and discovered an issue with the screen where light is escaping a circular area on the upper left hand corner of the screen. I immediately contacted the manager at the store who gave me the number for Hyper ************* to file a claim. I spoke with a new customer service manager they have. He cc'd several people in the email and at first was pushing back not wanting to accept claim. I told him that I ordered online and they when I got to the store 2 boys loaded it for me and I was on my way. They did an investigation and asked the store and came to the conclusion they should have tested it before I left. They finally agreed to give a partial refund of $350 or replace the TV. All I had to do was decide and let them know when I was coming. This is all in writing. I made the decision on a partial refund and take the risk of the TV going bad if they would offer $450 as partial refund. I then receive a call on 4/9 telling me his superiors have decided it's my fault and nothing will be covered and to have a nice day. I would not accept that and asked to speak to superior. A woman called me today giving me same answer and saying she reports to CEO. I let her know they had already promised me resolution in writing and she said tough and they made a mistake by doing that. 

  Business Response

  Date: 04/17/2025

  We are sorry for your frustration with your purchase. Unfortunately, the Bargain Outlet & More warranty policy does not cover damage to the TV the occurs after it has left the store. For a 100" TV, we recommend that customers transport TVs in an upright position with additional support to secure the box.
  
  Thank you,
  
  ***, Hyper Microsystems Customer Service Manager
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23188573
  
  I am rejecting this response because: Hi, this complaint is not resolved. The stores response was the same response they originally gave. I then worked with the customer service Manager *** who made the response and was able to get him to do an investigation and contact the store. They found that the store
  Clerks loaded my tv and didnt check it to see if it was working before I left the store as is appparently their standard practice. Due to this they offered me a partial refund of $350 or the option to bring the TV to their offices at Hyper *************. This is supported in the emails from them that I attached to the original complaint. Im happy to provide these again if needed. I told them I would weigh the options and decide whats best for me. When I got back to them a week or so later I said I would be interested in the partial refund if they would do
  $450 instead of $350 as I would then be willing to take the risk of the tv having a shorter life. From there *** said he would ask the store manager but I then received a call a few days later from the corporate office and a woman told me they would no longer be resolving anything and they they should have never offered me anything. She didnt want to hear anything and ended the call. I find this to be very unacceptable. They havent shown me any statements of warranty and they cannot prove I damaged the TV. I bought it and called the next day letting them know there was an issue. They need to stand by the resolution giving to me by them in writing the first time. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 05/12/2025

  Hello,
  Unfortunately, we are not able to offer a replacement or partial refund on this order because our store warranty does not cover damage to TVs after they leave the store. I apologize if you feel you were misled during our discussions, but this is a decision by our senior management that I cannot reverse.

  Thank you,

  ***

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed 1/5/2025. Received damaged, have left 2 voicemails: 1/12/25 and 1/16/25. In the voicemail, I left the order number, that the product came damaged, left my phone number and email. It says there will be a response in ***** hours. There has been no attempt to contact or resolve my issue by this business. The website says there can be an issue of a full refund w/in 30 days, however, doesnt tell you how to do that.

  Business Response

  Date: 04/17/2025

  Hello,

  We are sorry that your minifridge arrived damaged and for the delay in responding to your voicemails. Thank you for agreeing to a partial refund on your order.

  Thank you,

  ***, Hyper Microsystems Customer Service Manager

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  This issue has been resolved.
  
  Thank you.   

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the ongoing issue with a defective TV I purchased from Hyper Microsystems via *********** on April 8, ******* October 2024, the TV experienced a malfunction where the screen turned blue and became unusable. I promptly contacted your company, and two repair technicians were sent to inspect the unit. Unfortunately, they were unable to repair the TV, and I was informed that a refund check would be issued as compensation.However, despite the assurance that the refund would be processed, I have yet to receive the check. Furthermore, I was recently requested to provide proof of purchase, which had already been submitted earlier. I find this request for documentation to be both unnecessary and frustrating, given that the information was initially provided in good faith.This delay in processing the refund is unacceptable, and I am extremely dissatisfied with the lack of follow-through on your company's part. I request immediate action to issue the refund as promised. If there are any further documents or information required, please inform me promptly.

  Business Response

  Date: 04/17/2025

  Hello,

  We are sorry that you had difficulty with your TV. Based on the description of the issue, you may have been dealing with a different company. I believe this for the following reasons:

  1. Our warranty is for a maximum of 90 days after the date of purchase. Because this purchase was made in April 2024 and the issue occurred in October 2024, our warranty would have expired.

  2. We do not have technicians who provide in-home repairs. We are a smaller business with one location in the ******* area.

  3. If we did offer a refund, it would not have been by a check. Our transactions go through *******, and the refund would come through your ******* order.

  Did you purchase an extended warranty through *******? Did you contact the manufacturer for repairs? The insurance company or manufacturer may have been the company that you were dealing with. Because this problem occurred outside of our 90-day warranty, we cannot provide a refund or replacement for the TV.

  Thank you,

  - ***, Hyper Microsystems **************** Manager

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people Disguised themselves as a different company sold and shipped me a broken television. I immediately returned it to the store, which is what I was told to do. However, I have not received any of my money yet and I keep getting the runaround. They wont answer the phone I read several reviews where they have done this numerous times. I am unemployed and I am in desperate need of my money back. Please help me. This cant keep happening to people and I dont understand how they are still able to do business

  Business Response

  Date: 04/17/2025

  We are sorry that your TV arrived damaged and that there was a delay in refunding your return. We take precautions to protect TVs before shipping, but this does not always prevent a TV from being damaged in transit. I think some of the confusion came from the difference between us as a third-party seller on ******* and contacting ******* customer service. You are correct that the normal process for receiving a refund on a purchase is returning it to the ******* store. In cases where a TV arrives damaged, we prefer to file a damage claim with the carrier instead of having the TV returned. Because the TV was returned to ******* before we could get the photos to file a claim, we needed to wait to receive the returned TV before we could refund your order.

   

  It looks like a mistake by the return carrier caused a delay in the TV being delivered to us, which is why there was a delay in issuing your refund. The ***** tracking number showed that your package had gotten as far as ******* as of June 21 but was suddenly redirected back to **********. This is likely because ******* did not cover the original shipping label on the box that was used to ship the TV to you. ***** scanned the old label, which told them that they needed to deliver the package to **********. Because of this error, ***** did not deliver the return to us until July 2, after which you were refunded for your order.

   

  *****************************************************************************************

   

  Thank you,

   

  ***, Hyper Microsystems **************** Manager

   

   

  

  Hyper Microsystems

  **************** Manager

  ****************

  Rolling Meadows, IL, 60008

  ************

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