ComplaintsforForest City Water Conditioning
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 1/16/21 I had this guy rebuild a water softener that supposedly came with a 5yr rebuild and 1 year labor warranty. On 8/23/22, I had him come to my house to inspect my water softener. My wife let him in to look at my softener since I was not going to be home in time to meet him. By the time I had gotten home, he was already repairing the softener without asking for permission or stating how much it would cost to my wife. I was annoyed by that. When he was done, he charged me $325 for the rebuild and $75 for labor and parts. I thought this was quite high so I paid it. I have called him repeatedly and he states that he cannot find the paper work. I texted him the document I am attaching to this stating that I realized after the fact, that he was just here January of 2021. I have called him many times since to only get voicemail and he does not respond to any of my text messages. He owes me a refund of $325 since it was supposed to be covered by a 5 year rebuild warranty. Now he is avoiding me and I think I should get more than this since he will give me same trouble for the warranty next time it breaks within the 5 year period. No one should have to put up with this. Thank you for your assistance. -****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.