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          Marks Auto Service has 1 locations, listed below.

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            Business ProfileMarks Auto Service

            Auto Repair

            Contact Information

            2429 S. Alpine Rd.

            Rockford, IL 61108-7810

            Visit Website
            (815) 398-9871

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2429 S. Alpine Rd., Rockford, IL 61108-7810
            BBB File Opened:
            1/16/1989
            Years in Business:
            74
            Business Started:
            1/1/1950
            Business Started Locally:
            1/1/1950
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rockford Radiator Co.
            • Mark Butitta's Auto Service
            Business Management
            • Mr. Mark Butitta, President
            • Mr. Tad Butitta
            Contact Information

            Principal

            • Mr. Tad Butitta

            Customer Contact

            • Mr. Mark Butitta, President
            Additional Contact Information

            Fax Numbers

            • (815) 398-9802
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/15/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            about 4 months ago i brought my vehicle in for repair. i was initially quoted **** and when the final estimate reached around **** i was asked if i wanted to open a line of credit incase i needed it. i said yes and applied. i was then charged ********************************************* consent. as such i challenged the statement and it was removed. now 3 months later i get a letter from marks incorrectly addressed to my father. in this it states that my dad is not only my son but that i still owe them **** even though we had already paid and been given our receipt. in addition to this they also claim that they have a voice recording of me via telephone saying that i said to charge the card. not only is ******** a two party consent state but they refuse to show me this recording despite my request. i told them if they can provide this recording saying i authorized it i will gladly pay it. however if not this is blatant credit card fraud and a violation of ******** law 720 Ill. Compiled Stat. 5/14-1, -2.
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kim G

            09/25/2023

            I brought my Jeep in with several issues, that I believe were all related. Everyone is very nice and courteous and communicative. However, they did diagnostics on my Jeep to find the problem. The problem according to them was that my fan was not working therefore my car was "overheating" and causing the engine light and smoking to occur. $1300 - pretty pricey! But needed my car., so I got it done. About 6 weeks later and only about ************************************ The exact same problem happened. So back to the shop we go. Well now all of a sudden I have another $1300 problem. Ummmm....no! You didn't fix it the first time. And the only thing they were willing to do was take the diagnostic test off of $150.00. Are you kidding me? They are not accredited obviously for a reason. I was so hoping to find a great mechanic in this area, but I am completely disappointed that they are taking advantage of a women. How can companies do this? You didn't fix it the first time, be a reputable company and make it right. Good luck if you go here, but I wouldn't recommend it.
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

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