Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a swing loveseat online in Antique Pecan described as 53" long on April 7. Received completely different color, literally says DARK BROWN and 47" long. The company asks me to pay for return shipping cost and another 15% restocking fee for THEIR mistakes.

  Business Response

  Date: 04/21/2023

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for the trouble caused.
  
  The shipment was successfully delivered to the customer on 4/13/2023 under the following tracking number:
  
  626946082919 (FedEx)
  
  The merchandise delivered was of an incorrect size.
  
  The issue was resolved by issuing a full refund.
  
  Please kindly see the invoice of the order, which proves that, attached.
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager
  
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase an accent table on Amazon. When the table arrived it was chipped. I contacted the business BisonOffice where it was purchased. They would not return/exchange the item because I did not have original shipping box. They offered me a $15 discount. I didnt pay good money for a damaged item. I am very disappointed in their customer service and will not use this company again.

  Business Response

  Date: 04/18/2023

  Hello,
  
  To whom it may concern,
  
  The shipment was successfully delivered to the customer on 4/15/2023 under the following tracking number:
  
  567346930505 (FedEx)
  
  Please kindly see the proof of the delivery attached (POD).
  
  The shipment arrived slightly damaged; however, a discount of $25 was offered as a resolution. The resolution was accepted by the customer. Please kindly see a picture which proves that attached (communication).
  
  The partial refund was issued successfully. Please kindly see a picture which proves that attached (invoice).
  
  If a full refund is requested, the merchandise will have to be returned using the following return instructions:
  
  RMA 2685282
  ****************************************************
  
  The full refund will be processed once the merchandise is returned to **.
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager
  
  

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Barcalounger from this coompany on Amazon .com on March 13th, 2023. On March 31st, 2023. The Delivery Driver dropped the chair off of the back of the delivery truck, becuase it was dropped approximately 4 feet we chose to deny the delivery and reported it immediately. We have gone back and forth with this company, they had the shipping company inspect the chair and determine that it was not damaged (Their assessment not mine). They then told me that if I continue to refuse delivery they would charge me the return shipping. I refused to take the chair, a few days later they offered me $100 off the price of the chair if I would accept it, I again stated I no longer want that chair. They then offered $200 of the chair. I flatly told them I am not interested in that chair at all. They have issued a refund for $994.44. The original charge for the chair was $1335.99. They have assessed me $341.55 for refusing a chair that their delivery service dropped from the truck in front of my house.

  Business Response

  Date: 04/12/2023

  Hello,
  
  To whom it may concern,
  
  The shipment was successfully shipped out on 3/17/2023 under the following tracking number:
  
  040676269762 (Metropolitan Warehouse & Delivery)
  
  The shipment was refused by the customer at the time of the delivery. It was assumed that the shipment was damaged in transit.
  
  The shipment was returned to the carrier's terminal for a thorough inspection. The inspection confirmed that the merchandise was in a perfect condition ( please kindly see picture 1 and picture 2 attached ).
  
  The customer was informed that the merchandise was in a perfect condition; however, the offer to redeliver the shipment was rejected.
  
  According to our return policy on Amazon, if a shipment is refused, the customer is responsible for the cost of the return shipping (please kindly see a screenshot of our return policy attached (return policy) ). 
  
  The refund with the return shipping charges applied was processed successfully (please kindly see a picture which proves that attached (refund) ). 
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19923765
  
  I am rejecting this response because: the chair was dropped from the bed of the truck to the asphalt below approximately 4 feet.  Potential damage could have been hidden which I wouldnt know about until after it was delivered and would result in a lengthy return process, and based on your reviews I am quiTe sure it wouldnt have been any better handled than this complaint.  You offered $100 and then $200 if I would take the chair. I still refused because I dont want a chair that was dropped before our very eyes and has potentially hidden damage.  Your business practices are very one sided. Put yourself in our position.
  
  Sincerely,
  
  **************

  Business Response

  Date: 04/14/2023

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for the troubles caused. 
  
  Please kindly note that a refund for the remaining amount has been processed successfully.
  
  The order has not been refunded in full.
  
  Please kindly see a picture, which proves that, attached.
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 04/16/2023

   
  Complaint: 19923765
  
  I am rejecting this response because: they did not refund the entire amount. They are liars and their rating confirm my assessment of them
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a storage cabinet from a third party company (via Walmart.com), BisonOffice LLC. The cabinet costs $359.10 and, with taxes it was a total of $380.65. I placed my order on February 12, 2023. It was scheduled to arrive by February 16, 2023. The product arrived damaged. I have sent all requested photos proving the damage to BisonOffice and requested replacement parts. The company continues to send incorrect parts. They have either sent parts for a completely different item that I did not order or sent parts that were not broken on the item that I ordered. I have requested the proper replacement parts or a refund multiple times and they still have not done so. They continue to say that they are researching the issue and I'm concerned that I am being taken advantage of. I am attaching screenshots of some of the emails sent back and forth with the company. Given that it has been 7 weeks since I placed my order, I am seeking BBB's assistance in obtaining my refund.

  Business Response

  Date: 04/04/2023

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for the troubles caused. 
  
  The shipment was successfully delivered to the customer on 12/6/2022 under the following tracking numbers:
  
  605334894272 (FedEx)
  605334894283 (FedEx)
  
  Please kindly see the proof of the delivery attached (POD 1 and POD 2)
  
  The merchandise arrived damaged. Per the customer's request a replacement was sent and delivered under the following tracking number:
  
  605334900271 (FedEx)
  
  Please kindly see the proof of the delivery attached (POD(replacement) )
  
  The replacement received was incorrect; therefore, per the customer's request we processed a full refund.
  
  Please kindly see a picture, which proves that, attached (refund).
  
  Please kindly note that the desired settlement has been reached. 
  
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** ********

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a very expensive, $800 Montessori style light table from ************ after shopping around several different places because they offered free shipping on the item, making it about $50 cheaper than their competitor. The table was delivered, and since it was for our son's birthday, we did not open it immediately. When we opened it, we found that the light component on one side of the table was broken and non working, and there were several deep gashes on the plexiglass tabletop. I immediately contacted ************ and provided detailed photos of all these issues. They sent me potential "fix" steps to repair the electrical component. My husband attempted to fix, but after having a friend who is an electrician come look at the component, we were informed that the entire mechanism needed to be replaced since multiple parts were broken/damaged. The table has a one year warranty so I asked to return it. ************ refused the return saying it was "not their policy". I filed a claim with PayPal, since I had used that as my online payment method and was very reasonable, asking for a refund of half of the amount to go towards fixing the issues and replacing the tabletop, OR for a shipping label to simply return the item back to them. ************ refused all of these solutions and has made working with PayPal extremely difficult. I have now spent several hours on the phone seeking resolution and although inconvenient for me, will continue to pursue resolution as I should not be stuck with an item delivered in less than new condition.

  Business Response

  Date: 03/28/2023

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for the troubles caused. 
  
  The shipment was successfully delivered to the customer on 12/6/2022 under the following tracking number:
  
  586133717682 (FedEx)
  
  Please kindly see the proof of the delivery attached (POD).
  
  On 1/13/2023 we did receive an email from the customer stating that the item is damaged/defective.
  
  Please kindly see a picture of the email attached (email).
  
  According to our policy, our customers have 7 days report all types of issues. Please kindly see a screenshot of our return policy attached (return policy).
  
  The issue was reported outside of our return window; however, we decided to make an exception and offer replacement parts and a discount as a resolution for the customer. The offer was rejected, and a return was requested. Please kindly see a picture, which proves that, attached (email 2).
  
  We are willing to make another exception and accept a return of the merchandise received.
  
  Please kindly see the return instructions below:
  
  RMA 2581934
  93 ***************
  *****, ** 03431
  
  The refund will be processed once the merchandise reaches our return facility.
  
  Thank you!
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager
  
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Recliner on Oct 10, 2022 from a 3rd party seller, ************* on Amazon. The recliner was for our 106 year old mother, who lives in a 1 room assisted living facility.We paid $504.75. The recliner was faulty. Every time our mom moved the recliner to the upright position, it would throw her out of the chair to the floor! Every time! We didnt want her injured. The chair was improperly built. We contacted BisonOffice to return the chair. They wanted us to pay $154 for shipping back to them. 1. We felt that paying to have the chair shipped back to them when it was faulty was not right. And as our mom lives in a 1 room apartment, we couldn't keep the box. BisonOffice wanted us to ship the chair back in the original box. The chair is 4' x 4' x 4'. You can't buy a box that size. We tried to get a refund through Amazon, but BisonOffice was being very unreasonable and not honoring the return of their faulty chair. Attached is an email thread of the situation. We would like to have our money refunded.

  Business Response

  Date: 01/10/2023

  Hello,
  
  To whom it may concern,
  
  We truly apologize for all the troubles caused.
  
  The shipment was successfully delivered on 10/15/2022 under the following tracking number:
  
  279004952279
  
  Please kindly see the proof of the delivery attached (POD).
  
  A return was requested, and the return label was provided under the following tracking number:
  
  279552838750  (FedEx)
  
  The return tracking number has not started to show movement yet. The merchandise is still in the customer's possession.
  
  According to our return policy, if a full refund is requested, the merchandise has to be returned.
  
  We will be more than happy to process the refund once the item is returned to us.
  
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18710308
  
  I am rejecting this response because:
  

  
  

  While it's all well and good that we would get our refund after shipping the chair back to BisonOffice, the problem remains that 1) the chair is faulty in that our 106 year old mother is thrown out of the chair when it's put in the upright position and it's highly presumptive that anyone would pay  and extra shipping  cost of $153 back to a company when the chair was originally faulty to begin with and 2) we are not able to find a box that is 4 foot x 4 foot x 4 foot to pack the chair in. It is a large, motor operated recliner chair. We are happy to send the chair back if and when we are provided a shipping box (if needed) at no charge and the shipping is fully paid for by BisonOffice.
  

  Sincerely,
  

  
  

  
  

  *******************

  Business Response

  Date: 01/17/2023

  Hello,
  
  To whom it may concern,
  
  We truly apologize for all the troubles caused.
  
  The shipment was successfully delivered on 10/15/2022 under the following tracking number:
  
  279004952279
  
  Please kindly see the proof of the delivery attached (POD).
  
  A return was requested, and the return label was provided under the following tracking number:
  
  279552838750  (FedEx)
  
  The return tracking number has not started to show movement yet. The merchandise is still in the customer's possession.
  
  According to our return policy, if a full refund is requested, the merchandise has to be returned, and it has to be returned in the original packaging.
  
  In this situation we are willing to make an exception and accept the return not in the original packaging.
  
  We will be more than happy to process the full refund once the item is returned to us.
  
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18710308
  
  I am rejecting this response because:
  

  
  

  Dear Carlisle,

  
  

  Thank you for your offer of being able to use a box for the chair that is not from the original packaging.

  The problem is:

  1) We can not find a box that is 4 foot x 4 foot x 4 foot to fit a 100lb recliner chair. It should be the seller's responsibility to provide an adequate, protective box since the recliner needs special care and packaging.
  

  2) We feel the recliner is defective as it threw our 106 year old mother out of the chair when put in the upright position. As for charging us a return fee, we feel we shouldn't have to pay the return shipping fee. We had already paid the shipping fee to have the recliner delivered to our mother and feel that it's the seller's responsibility to accept the cost of shipping back the defective recliner.
  

  
  

  
  

  
  

  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The color of the desk I received does not match anywhere close to what is listed on the website. Asked to return the item but they will only do it if I pay return shipping which will end up being astronomical ($400+). ************ (**** is the specific employee) has not been willing to reasonably work with me to get the item returned with shipping charges covered on their part. I've sent them pictures showing how different the color is and they reply telling me that those are the same colors. As you can see from the photo provided, the image I took on the left does not match their stock photo on the right at all. Bisonoffice needs to update the photos they have listed for the desk and remedy this issue.

  Business Response

  Date: 01/12/2023

  Hello,
  
  To whom it may concern,
  
  We truly apologize for all the troubles caused.
  
  The shipment was successfully delivered on 12/2/2022 under the following tracking number:
  
  108350346909 (Metropolitan Warehouse & Delivery)
  
  Please kindly see the proof of the delivery attached. 
  
  Please be kindly advised that after further review it has been decided the the color of the item received is correct.
  
  The item is meant to have an antique look; therefore, all desks of the same model look slightly different.
  
  Additionaly, the pictures provided in the product's listing were under various lighting effects.
  
  We will be more than happy to issue a full refund once the merchandise is returned to **.
  
  Please kindly use the following return instructions:
  
  RMA 2572081/BKO01024681 (BIO01)
  3201 **********.,
  *****, ** 68144
  
  The refund will be processed once the item reaches our return facility. 
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18708826
  
  I am rejecting this response because: 

  Firstly, I see no mention of offering prepaid return shipping. Did I miss that somewhere?  If not, I will not accept this until you are willing to cover the return shipping charges. 

  
  

  Secondly, the color isn't "slightly" different than what you have listed. The color I received is completely different than what you have listed. I've ordered plenty of things where the color is "slightly" different. This is not one of them. It has nothing to do with the lighting. These are two completely different colors. If the desk were actually "slightly" different in color, I'd be keeping it, but its not. 

  
  

  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 01/17/2023

  Hello,
  
  To whom it may concern,
  
  We truly apologize for all the troubles caused.
  
  The shipment was successfully delivered on 12/2/2022 under the following tracking number:
  
  108350346909 (Metropolitan Warehouse & Delivery)
  
  Please kindly see the proof of the delivery attached. 
  
  Please be kindly advised that after further review it has been decided the the color of the item received is correct.
  
  The item is meant to have an antique look; therefore, all desks of the same model look slightly different.
  
  Additionally, the pictures provided in the product's listing were under various lighting effects.
  
  We will be more than happy to issue a full refund once the merchandise is returned to us.
  
  According to our return policy, the customer is responsible for the cost of the return shipping. 
  
  Please kindly use the following return instructions:
  
  RMA 2572081/BKO01024681 (BIO01)
  3201 **********.,
  *****, ** 68144
  
  The refund will be processed once the item reaches our return facility. 
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 29, 2022, I placed Order# ***-5464592-5309043. The website displays a light grey bedroom set (pic ****); the actual bedroom set it dark grey, almost black (****...). This is false advertisement. As result of false advertisement, I requested a refund. ************ would not supply prepaid postage for the return. At Amazon's request, I was directed to return the items to *** and I would be fully refunded for the shipping cost of $1,273.78. The shipping cost receipt was forwarded to Amazon. According to Amazon, the representative provided wrong information regarding shipping cost refund, therefore, only $373.28 was refunded. With that, BisonOffice misrepresented the product is responsible for the remaining $900.00 refund.Message from Amazon:

  Business Response

  Date: 12/27/2022

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for all the troubles caused. 
  
  The merchandise was successfully delivered on 11/22/2022 under the following tracking number:
  
  834772744156 (Metropolitan warehouse and delivery)
  
  A return was requested, and the following return instructions were provided:
  
  RMA 2558662
  28939 ***********************,
  ********, ** 91355
  
  The merchandise was returned, and the full refund was processed successfully.
  
  Please kindly see the invoice, which reflects that, attached.  
  
  According to our return policy, our customers are responsible for the cost of the return shipping.
  
  Please kindly see our return policy attached.
  
  Please be kindly advised that the desired settlement was reached by issuing a full refund. 
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18628603
  
  I am rejecting this response because: The bedroom set advertised on the website is light grey, pic **** and actual bedroom set is dark grey almost black, pic ****... This is false advertisement.  Bison cannot hold a buyer responsible for returning a product that is not the product advertised.  The pictures  attached clearly shows two different colors.  This is false advertisement.  Bison must be held accountable for return shipping cost.  

  Furthermore, after viewing Bison's previous complaints with the BBB, I learned that a long list of customers had the same complaint as I do, which is why ***** has a **** rating with the BBB.

  I expected the remaining $900.00 of the $1,273.00 return shipping cost to be refunded.

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/29/2022

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for all the troubles caused. 
  
  The merchandise was successfully delivered on 11/22/2022 under the following tracking number:
  
  834772744156 (Metropolitan warehouse and delivery)
  
  A return was requested, and the following return instructions were provided:
  
  RMA 2558662
  28939 ***********************,
  ********, ** 91355
  
  The merchandise was returned, and the full refund was processed successfully.
  
  Please kindly see the invoice, which reflects that, attached. 
  
  According to our return policy, our customers are responsible for the cost of the return shipping.
  
  After a thorough review, it was confirmed that the color of the item is correct.
  
  Please kindly see our return policy on Amazon attached (Return policy).
  
  Please be kindly advised that the desired settlement was reached by issuing a full refund. 
  
  Please be also kindly advised that we have no means to issue more than a full refund as Amazon does not allow us to do so.
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18628603
  
  I am rejecting this response because: the color was not correct as indicated by the pictures attached. ***** knows the website advertised light grey and the actual furniture is dark grey almost black.  This is false advertisement.  I expect the shipping charges of $900.00 to be refunded.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ***** the vanity desk was delivered. The product was broken and in pieces I requested a refund or replacement of the entire product. They refuse either. So I got ripped off for 70 that was a childs Christmas gift. The staff was rude. I've been in communication with them for 2 weeks now. No help.

  Business Response

  Date: 12/09/2022

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for any inconvience caused. 
  
  Please be kindly advised that the replacement was successfully sent out per the customer's request.
  
  Please kindly see a picture (request), which proves that, attached.
  
  The replacement was sent out under the following tracking number:
  
  391747588610 (FedEx)
  
  If a full refund is requested, the following return instructions may be used:
  
  RMA 2577089
  7950 ******************, Suite 200
  ************, ** 37122
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18543095
  
  I am rejecting this response because: they never should have sent those parts. I need the whole desk fixed. I do not have the money to afford to mail it back nor the ability. If they prepaid it and have uups or ***** pick it up I'll gladly return. Itherwise...it's been weeks. I want a refund or the desk. I will not accept less. I am owed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I am filing a formal complaint against your company, I was kindly given the procedures by Amazon customer service. The reason is due to your fraudulent practices. Let me explain, I order a small leaf table from your company on 11/27/22 and when it arrived it arrived without a table top and was missing one leg. I checked the order and it said the order had been delivered. Well since my order was incomplete I returned what I had received and asked for a refund, the original price was $201 and the refund i received was only $141. When I asked your customer service when I would be receiving the $60 additional cost, they basically told me that it was a Amazon cost, Amazon said no it wasn't and Amazon asked your company to refund the money, you still said no. So I am filling a fraud complaint against your company for charging me $60.23 for shipping on a product that was incomplete and missing peices., I will also be following up on ****** reviews. If this is how you treat customers I anticipate you won't be in business too long. Thank you

  Business Response

  Date: 12/08/2022

  Hello,
  
  To whom it may concern,
  
  We sincerely apologize for any inconvience caused. 
  
  Please be kindly advised that the remaining amount has been issued successfully.
  
  Please kindly see an invoice, which proves that, attached.
  
  
  Best Regards,
  Carlisle
  BisonOffice Customer Support Manager

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************