Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Fire and Water Damage Restoration

ServPro of Oak Park/River Forest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for ServPro of Oak Park/River Forest's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ServPro of Oak Park/River Forest has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/23 we filed an insurance claim due to a leak in the first floor bathroom of the unoccupied house we are selling. ServPro was sent out to test the drywall to determine if it needed replacement. They said that it did and offered to also remodel the bathroom and to replace the tub with a shower stall to make it more modern. We thought we would save time by hiring them and that this franchisee knew what they were doing since our insurance company works with their parent company. Instead, they caused multiple delays and repeatedly asked for more money. In the end when we evaluated the shower stall they put in we found: 1) they forgot to remove the tub spout, 2) they did not lay the tile properly so it does not drain in the center, 3) they did not replace the 1 1/2" pipe with 2" pipe which is needed for the water to drain and to meet building code, 4) after we ran the shower to see if the water would drain, we discovered that all the water wound up dripping from our basement floor. ServPro wanted us to pay anyway. We asked them about the leak, they said a plumber had determined it was not their fault, but they refused to provide his report, name or telephone number. When I told them any information would help to fix the leak which must be fixed to show the house, they said their imaginary plumber only would clear them and I had better hire my own if I want something done about the leak. *****'s Plumbing, an A+ BBB business determined the faulty shower bed caused the leak. We have been turning away buyers due to this, paid *****'s $500 for the investigation and will have to hire a competent contractor now costing thousands more and pay the plumber to repipe it. ServPro must pay for the damage they have caused and preventing sale of our house.

    ServPro of Oak Park/River Forest is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.