91 Customer Reviews
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Review from Alison M
1 star12/29/2023
I contacted customer service, and the initial representative informed me she would check with another department, placing me on hold despite knowing that department was closed. After an extended wait, I called again and was informed by a second representative that the first one had left a note in my account. It’s frustrating that the initial representative didn’t return to our call, and had I not called a second time, I might have been on hold even longer
Credit Union 1 Response
01/02/2024
Hi Alison, we appreciate you taking the time to share your experience with us. Your feedback is incredibly important, and we sincerely apologize for any inconvenience you encountered. A member of our Leadership Team was able to reach out to you earlier today and we hope we were able to resolve your concerns. If there is anything more we can do to assist, please contact us anytime. Thank you.Review from Katrina S
5 stars12/23/2023
Rhea Lynch was the absolute best to work with! She was so very patient and kind as I was frazzled before the holiday. She truly went above and beyond to help me through the auto loan process, making sure that I understood the terms and had everything I needed. I could not thank her enough. I highly recommend working with Rhea and Credit Union 1!Credit Union 1 Response
01/02/2024
Hi Katrina, thank you for your kind words! We're so glad to hear that Rhea provided excellent service and made your auto loan process as smooth as possible. We appreciate your recommendation and look forward to assisting you with any future needs.Review from Audra W
1 star10/23/2023
I am very dissatisfied with this credit union, they don't stand by their word and their customer service reps don't know how to speak to the customers on a professional level. I am not going into details, but when does putting the customer first becomes a priority? I honestly don't believe that when people work hard for their money and entrust institution like these to lookout for them, the service should be investigated thoroughly before reversing charges to the customer and not the merchant. It should never be that we feel like...I am through with credit union 1!!!Review from earl b
5 stars10/20/2023
“I am very thankful for Shaneice C*******, she was very professional, responsive and honest assistance with the whole loan process from beginning to end. she made herself available to me via any method of my choice - email, business phone or cell phone, which I appreciated and took advantage of it. The service and personal attention I received from Shaneice was exceptional and beyond what I was expecting! Her knowledge of the local and national market and her commitment in finding me the best rate and term helped me in my search of my new vehicle. Shaneice C******* is a pure professional and I will definitely be recommending her and “Credit Union 1” to others in the futureReview from Maite S
5 stars10/03/2023
Unwavering Support in Trying Times In a period of unease, declaring bankruptcy in the wake of COVID-19, Jill J******** emerged as my beacon of steadfast support. Her role as a Paralegal with Credit Union 1 transcended mere professional assistance; she provided a compassionate touch, turning an arduous journey into one filled with understanding and ease. Jill didn’t just guide me through the complex intricacies of financial rebuilding. Her boundless knowledge and patient demeanor enabled me to navigate through each stage with clarity and confidence. Jill, your unwavering support has been invaluable, and your kindness will forever be remembered by me. Thank you for not just being an exceptional paralegal but also for being a wonderful human being during my time of need. MaiteReview from Megan W
5 stars10/02/2023
Antonese E**** was a pleasure to work with. She processed our auto loan documents quickly and efficiently. She was also quick to respond to my many questions and helped guide me through the loan process. I would highly recommend her and Credit Union 1.Review from Amadou B
5 stars09/21/2023
It was a great experience working with Shaneice C******* to secure a personal loan. She has been very helpful I will recommend her to my friends and relatives who are looking for a personal loan from credit union 1Review from Joel N
5 stars09/12/2023
I thoroughly enjoyed working with Shaniece C*******. She made sure I had everything I needed . She communicated very well making my process of buying a car easy . I also wanna Lisa at the branch at the Credit Union 1 location in Decatur . I will definitely choose you guys to work with again. Outstanding work you guys I appreciate you .Review from Bertha W
5 stars08/31/2023
Violet has been very helpful in every step of our transaction we are so glad she was appointed to help usReview from Danielle C
5 stars08/23/2023
Ms Antonese E**** did a wonderful job at walking me through the process of securing a personal loan with Credit union 1. She gave me different options and re-reviewed terms with me so that I was well informed and was able to make the best decisions . DaniCredit Union 1 Response
09/07/2023
Hi Danielle, thank you so much for your kind words! We're thrilled to hear that Ms. Antonese provided you with excellent service and guided you through the personal loan process. We strive to ensure our customers are well-informed and empowered to make the best decisions. We appreciate your feedback!
Customer Review Rating
4.31/5stars
Average of 91 Customer Reviews
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