Reviews
This profile includes reviews for Credit Union 1's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 64 Customer Reviews
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Review fromMarie T
Date: 07/24/2025
5 starsMaria was awesome! She helped me through the loan process when I was looking for a used car. Looking for a used car that was within my budget was a challenge and it was an exhausting/frustrating process. Maria was always available to help me, responded quickly to my emails and answered all my questions. Thank you, Maria!Review fromAndre S
Date: 07/23/2025
5 starsWorking with my loan officer Maria S******** was such and pleasant experience. Maria stayed in consistent communication with me. She was so nice and respectful, even through the long process, she made feel smooth and confident about the whole transaction. She was a pleasure to work with and a great asset to the Credit Union 1 family. I really appreciated Maria hard work and dedication getting my loan, and I can tell she's and great person in life overall. Thanks for everything Maria.Review fromShawndell H
Date: 07/15/2025
1 starOverdraft policies and practices, where most banks, give you 24 hours to bring account current, credit union 1, over draft fee is Instant, with only so many waivers in a year you can receive.Review fromPatrick B
Date: 07/01/2025
1 starI can't get anyone one the phone from this bank. it's either direct to voicemail or I get routed to their terrible AI chatbot Luna which puts me on hold for 15-20 mins and then routes me to another voicemail box. Their app is just as unhelpful.
Credit Union 1
Date: 07/08/2025
We’re sorry to hear about your experience, Patrick. We appreciate your feedback and are continuously making improvements to our phone system, chat and app functionality. Your concerns are important to us, and we’re working hard to enhance our service. Thank you for bringing this to our attention.Review fromDavid Z
Date: 06/25/2025
5 starsI worked with Rhea L**** (Sr. Consumer Processor) and was impressed by her real-time responsiveness and clear expertise in auto loans--she was a delight to work with and I hope to do so again!Credit Union 1
Date: 07/08/2025
Thank you, David! We're thrilled to hear about your positive experience with Rhea. Our team strives to provide excellent service, and it's great to know her responsiveness and expertise made a difference for you. We look forward to assisting you again in the future!Review fromCathy S
Date: 05/12/2025
5 starsDaniel recommended the best banking experience at Credit Union 1that has worked well for me. He has been very helpful to me!Review fromKenneth M
Date: 05/01/2025
5 starsRecently I was having trouble linking an external account and decided to call for assistance, after a short wait I was greeted by Jeanet with the member engagement team out of the Nevada branch who was able to walk me through the process . Her patients with me helped on my end along with her pleasant voice and knowledge of my issue . She assured me it could take sometime and to watch for the outcome . Before ending our conversation she informed me of a different account available to me with a higher rate where I could park my money. I was certainly pleased with the help that I received from Jeanet !Review fromNathan K
Date: 04/04/2025
1 starThey put a file against my credit showing i didnt pay my bill. they never sent me a bill. I have a paid off home and its a $75 fee to keep the heloc open. Shady and inconsiderate. It takes 15 min or more to get a rep on the phone terribleReview fromDeborah S
Date: 03/13/2025
1 starI joined Credit union One after a merger. It’s horrible. I was with E********* credit union for 33 years. This is the most incompetent banking system I’ve ever I will be leaving, but I think that the public needs to make an informed decision. Do not go to Credit Union One they are horrible. There’s othercredit unions that I’m certain would do a lot better job. I will be seeking out a new credit union because I cannot continue to go through This is ****Review fromRhonda B
Date: 03/12/2025
1 starI have been banking with CU1 for over 25 years and have recently had the worst experience with trying to get money reversed from an online clothing store that charged me for the same order twice. I placed an order online with F****** **** on 12.31.24 and the site gave an error as if the order was not place which led to it being placed twice. I notified the merchant of the error and that I was charged twice the the amounts were different. That clearly indicates a problem. Well they sent 2 of the exact same order. One order went to my previous address and one order actually was delivered to me. Someone else of course received the package that went to the previous address. Since then I have not received my money back after reviewing my concern with F****** **** Chat, they won't talk to you over the phone, P***** which whom my payment went thru nor my bank, CU1 whom again I've been banking with for over 25 yrs. All parties have been incompetent in realizing and understanding I only received 1 package and rightly am owed money back. All documentation provided clearly show I didn't receive the package.
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