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Business Profile

Restaurants

Sprout's Inn

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Sterling M

    Date: 01/29/2024

    We recently hosted a gathering reserving their banquet hall for a group of 40 people. While the food and service were satisfactory, the overall experience was marred by poor management and unexpected pricing discrepancies.Upon departure, we were handed a bill that differed significantly from what we had agreed upon during the reservation process. We were under the impression that we had secured the banquet hall and food at a rate of $12.99 per person, totaling $519.60 before tax. To our dismay, the bill presented was calculated at $18.00 per head, amounting to $720 before tax.When we brought this to the attention of the staff, we were met with dismissive and unhelpful responses from the manager. The manager insisted that they would never have quoted such a rate. Excuses ranged from blaming website errors to our own technology issues, leaving us frustrated and without a resolution.Despite offering to compromise and meet halfway at $14 or $16 per head, we were met with a stubborn refusal and a lack of willingness to rectify the situation. The owner, whom we were told was handling the matter, simply stated, "You aren't getting a discount no matter what."Upon further investigation, we discovered that the Sprouts Inn website displayed conflicting banquet prices, ranging from $16 to as low as $12.99 per head. This inconsistency, coupled with the uncooperative attitude of the management, led us to question the integrity of their pricing and overall business practices.The refusal to address the pricing issue and the lack of transparency regarding menu prices is deeply concerning. It is disheartening to see a business prioritize their profits over customer satisfaction and fairness.In conclusion, I cannot recommend Sprouts Inn for any catering, banquet, or food-related needs. The management's handling of our situation, coupled with misleading pricing on their website, has left a lasting negative impression. I feel compelled to share this experience.

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