Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They tried to rip me off for a ***** 8 year old truck and it was nit road worthy very disrespectful n greedy dealership and the truck looked like a flood truck that they cleaned up and would not replace or fix an alternator which was squeaking and not road worthy i offer to pay 100 cash additional towards alternator cost greedy dealer wouldn't make sale over priced by ***** and was putting 9000 cash down credit screwed post divorcee but the very worst robbery selling flood trucks i ever seen and i bought many ************* in my life absolutely the worst dealership i ever met in my life and I'm 65 years old they should be put out of business and license revoked they hide all these truthful negative reviews from their website don't shop there not even for free its a total ripoff good for nothing dealership revoke their licenses shut them down I'm thinking of filing a lawsuit class action for deceptive business practices n theft by deception.

  

  Business Response

  Date: 04/21/2025

  ****** contacted us through the website ***************. He reached out to us on a 2016 *** pickup truck and requested that we secure bank financing for him. We were able to facilitate this process for him. The bank requested the $9,000 down payment that ****** had mentioned, which he claimed he could provide.
  ****** was aware of the trucks price and the amount of money he needed down to secure financing.
  On Saturday, April 12, 2025, ****** arrived to take possession of the truck. He contacted us and informed us that he was running behind schedule. We accommodated his request by staying 20 minutes after our closing time. He entered the dealership, inspected the truck, and began to inquire about its actual price. He expressed dissatisfaction with the ****** Blue Book (KBB)valuation, which he claimed was lower than the trucks true worth. We explained that this was the best we could offer.
  After listening to the truck for a few minutes, ****** indicated that he suspected the alternator was about to fail. We clarified that there was no check engine light, and our service department had thoroughly inspected the vehicle. We had spent over $4,000 to repair the truck prior to listing the vehicle.
  ****** informed us that he would not purchase the truck unless the alternator was replaced. We explained that we could not discount the truck further, as we had already made the necessary repairs. Additionally, we would need to consult with our service department to determine the cost of replacing the alternator if he would like to take care of it out side of the deal . ****** suggested that the cost would be at most $300, and he offered to contribute an additional $100 towards the repair.
  We checked with our service department, and an OEM alternator would cost $707.00 without labor. Since the alternator was functioning properly, the truck started every time. There was no check engine light or diagnostic codes. ****** had anticipated the alternators failure.
  He then pulled out $4,000  and presented it to the sales manager, Stated he would need to get the remainder ($5,000) from his partner.
  Now Thomas  is making unexpected claim: the truck had been submerged in a flood.
  The truck had been purchased from a ****************************** (GSA) ******* was a retired government vehicle. If the truck had been a flood vehicle, it would have been reported to the ***. ****** did not reveal any issues with the vehicle.
  Therefore, the customer was fully aware of the trucks price and the required down payment, payment and APR before visiting the dealership. None of these factors changed.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23201753
  
  I am rejecting this response because: Liar dealer truck was a flood vehicle and thiscdealer luad about it i used to teach auto mechanics and this alternator was ***** and maling noisevand clearly it was und t water but ***** blue book on truck was ***** this truck over priced by ***** and damage on bumper n left side quarter panel and other signs if flood but this dealer very very greedy and a bad attitude i offered to pay towards alternatorvwhich i can fix or change for the cost of alternator us not n never will be 700 so this response is a lie again
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/24/2025

  Please see attached title does NOT show Flood and two alternators quoted both under $800 along with a CarFox report that only shows minor surface damage.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership. When i test drove it I heard a squeeling in the tires and was told its water on the rotors and would stop once they are dry. 3 days later the tires were still squeeling. I took it to my mechanic and he stated I needed new rotors, break pads and a front allignment, He also stated that my tires were two different sizes and were in poor condition and worn in the inside of the tire. So I need new tires which will cost me about 1200 bucks. I just spent $619 on the rotor and breaks all before my first car payment. Also, the air conditoner only blows cold at times when I accelerate. I think this dealership knowingly sold the car with bad parts. It was not in the condition they stated and to me this is fraud. I called and let them know about it and they said, well your car doesnt have a warranty and they will let the service manager know. Nothing ever came up of it, not an apology NOTHING. They purposefully ripped me off and knew what they were doing. I understand the car is used, but they sold it with bad parts and I concerned about how they do business. I would like a refund of what I have put into this car for repairs including new tires. I dont want Dempsey doing any work on the car as they have lost all credibility. They are not trustworthy in my opinion.

  

  Business Response

  Date: 07/16/2024

  I was left a voice message from this customer stating these complaints...

  I promptly returned her call and left her message...

  my message included an apology, and an offer for her to come by, and that we would work out what ever issues she was having...

  she was given bad advice over her brakes, in that our inspection plainly indicated they were in better than average condition...

  I have not herd back from her...

  the offer is still available, of course...

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21995928
  
  I am rejecting this response because:   I called before I filed this complaint and told them about the breaks and there was no offer to inspect or make things right until said I was going to the BBB which tells me that had no intention of making anything right.  I am 100% positive I did not get bad advice on the breaks.  I specifically stated they were squeeling when i test drove the car but they brushed it off saying wet rotors.  They were clearly not in "average" condition, the pads were so low that the sensor was going off making the squeeling noise.  I had to fix them promptly since breaks are vital part of driving safely, especially with 3 kids. They also did not comment on the bad tires or front allignment which I am going to have to pay for.  I would like to be reimbursed as I don't trust this dealership would fix accordingly.  They had their chance to fix it before it was sold.  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/16/2024

  well, its just a shame that she never reached back out to me...

  I definitely would have worked things out with her...

  it's been my 40 history that we always do...

  she's still welcome to call...

  but if she just wants to remain angry, and say we're not a good dealership...

  I take great offense...

   

   

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21995928
  
  I am rejecting this response because:  I will clearly have to accept I wont be reimbursed for the breaks. I barley had the $600 dollars but had to come up with it anyway.  I still need tires as the ones I have are worn on the inside indicating a front allignment had been needed to sometime. How cheap to not even allign the car before sale. Must have costed to much... I lost even more by purchasing the insurance for $1295.. as if ill ever go there to get anything fixed. They cheated me good and i will continue to be angry. I talked to ********************* when this first happened before I even filed a complaint, I feel if they were willing to work with me he should have said bring the car in ******* and lets see what's happening.  Instead, I get there is no warranty and ill let the service manager know...now they want to work with me.  I had no choice but to make the repairs myself and I'm glad offense was taken by me saying this isn't a good dealership as I take offense to being cheated.  Ill be sure to leave a review and i've already contacted the finance company and want receipts of my repairs made before the first car payment.  Maybe ill have better luck with them. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GMC Acadia May 6th. Immediately had issues. Took to ******* GMC in ****** and they confirmed it was the torque converter an almost $3000 dollar repair. I was told I would be traded out this has not happened and I havent heard from the dealer in weeks now. My payment is up and I still dont have a driveable car. I need help coming up with a resolution. Thanks

  

  Business Response

  Date: 07/15/2024

  Dear BBB,

  RE:21875787
  

  We are currently looking for another vehicle to replace **************************** vehicle However, the one he purchased hes driving and it runs great!

  Sincerely,

   

  *** Dempsey

  Dempsey Dodge Chrysler Jeep II,

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21875787
  
  I am rejecting this response because: They do say they are trying to find me a replacement. I am hopeful and appreciative that they do. I reject that the car drives fine. Ive driven car out of necessity but have not driven outside of 20 miles. It is not safe to drive. The torque converter makes the car shake and not shift properly.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/22/2024

  *** Dempsey

  we respectfully disagree, but are still looking for another vehicle that will fit his financing, and car needs...

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We just purchased our first Ram truck and we were ecstatic with the purchase until it came time for the general manager ************************* to keep his word. We kept receiving a message on the dash that the Right Rear Turn Signal was not working. After check it physically several times the turn signal was working but we continually received the message on the dash. ****** had service look at it and they said they could not find a problem and there was no history of the message. When I picked up the truck ****** in front of several witness in service along with the ***************************** assured me that if the problem continued he would see that it would be take care of. As soon as I got in the truck I checked the message history on the dash and the message they said they could not find was still in the history. I brought the truck back 3 weeks later and ****** said he would take care of it and see that it would be fixed. They had the truck for 7 days and told be there was an electrical problem and they had narrowed it down. I called to check the status and was told that the taillight assembley was bad but they would not take care of it. They told me since the turn signal did work I would have to live with the message ecery time I start the truck. ****** is the least honorable person I have ever met. Hes a liar and a ***** in my opinion. i discussed the issue with the owner *** Dempsey and in my opinion he is in the same category. If you cannot take a person for their word why would anyone want to make such a large purchase from them.

  

  Business Response

  Date: 02/29/2024

  Please review the attached documents regarding this matter.

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21335525
  
  I am rejecting this response because: Some of the led lights in the tail light assembly do not work as *** Dempsey has indicated in his response. Therefore the tail light assembly is not working according to OEM specifications which contually causes the message. 
  If this is their idea of working I would not recomend purchasing a vehicle from them. Factory specifications are what determines whether or not something is working. 
  If you had a flat tire but the vehicle still moved would you say the car is working? I am sure that Chrysler/RAM never intended for you to receive messages that something was not working if it was working as it should.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/11/2024

  In the interest of ending this disagreement, we have reached out to ************* and have worked out an agreement regarding his rear tail lamp. Parts are ordered and he will be notified as soon as they arrive. 

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:

  Several weeks ago I suggested to ******* in the service department that we split the dealer cost of the tail lamp assembly. She told me she would present the suggestion to *** Dempsey. As of this date ******* has the vehicle scheduled to go in on March 27, 2024 to have the tail lamp assembly changed out and to address the on going issue with the parking brake. 
  Thank you to ******* for working so hard to resolve the issues with the Vehicle.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2021 Jeep Cherokee in the month of May of 2021. My car has shut off on me over 30 times since buying the car. Many times this happened while I was driving. There has been two times the car shut off and did not start again. The first time of this happening was in the Fall of 2022. The car was taken back to Dempsey and the battery was replaced. I was told then, that there was nothing wrong with the battery because it was new, but the service team could not see what the issue could possibly be so they replaced it anyway. Up to spring of ************************************************************************************************ This last issue 8/16/2023 the car would not start at all and I had to get a jump. I reached out to the manager ****** at Dempsey dealership to get support of what my next steps could be to make this situation right and he advised me to get a lawyer and look into the lemon laws of ********. VIN *****************

  

  Business Response

  Date: 08/25/2023

  
  
  Dodge Chrysler Jeep II Inc.
  ***************************************************;  Plano, ** 60545
  ************ Fax ************

   www.dempseyautonet.com
  
  
  
  To Whom It May ******************* BBB case# ********
  
  
  We are empathetic with ******************** on how frustrating car troubles can be. The entire team at Dempsey DCJ have done whatever they can to assist her in repairs and keep her inconvenience to a minimum. In the 2 times the vehicle was brought in the service team has never been able to duplicate the Shuts off while driving concern. During the most recent visit we did find the vehicle is extremely low on oil and overdue for its regular maintenance oil change. Having a vehicle that is 2-3 qts low on oil can cause the vehicle to shut off and ******************** was advised of this. The vehicle was brought in 2 previous times for a no start condition. The first time (7/29/22) there was a manufacturer rapid response transmittal open on the vehicle to install an external fuel pump relay to prevent/correct a no start condition. This repair was completed and the vehicle started as designed. At the second visit (2/13/23) the vehicle was again a no start. The battery failed testing and as a courtesy we goodwilled the repairs (vehicle was out of warranty coverage) and the customer only paid for tax on parts and $1.00 participation. The vehicle is now currently at the dealer due to a no start. We jumped the vehicle and it is currently starting as designed with no failed components, battery is passing all testing as well. We will continue to offer our best service to ******************** regarding all repairs she may need and have offered to help her trade the vehicle in if she so chooses.   
  
  
  
  Sincerely,
  
  *** Dempsey

  

  Business Response

  Date: 08/25/2023

  
  
  Dodge Chrysler Jeep II Inc.
  ***************************************************;  Plano, ** 60545
  ************ Fax ************

   www.dempseyautonet.com
  
  
  
  To Whom It May ******************* BBB case# ********
  
  
  We are empathetic with ******************** on how frustrating car troubles can be. The entire team at Dempsey DCJ have done whatever they can to assist her in repairs and keep her inconvenience to a minimum. In the 2 times the vehicle was brought in the service team has never been able to duplicate the Shuts off while driving concern. During the most recent visit we did find the vehicle is extremely low on oil and overdue for its regular maintenance oil change. Having a vehicle that is 2-3 qts low on oil can cause the vehicle to shut off and ******************** was advised of this. The vehicle was brought in 2 previous times for a no start condition. The first time (7/29/22) there was a manufacturer rapid response transmittal open on the vehicle to install an external fuel pump relay to prevent/correct a no start condition. This repair was completed and the vehicle started as designed. At the second visit (2/13/23) the vehicle was again a no start. The battery failed testing and as a courtesy we goodwilled the repairs (vehicle was out of warranty coverage) and the customer only paid for tax on parts and $1.00 participation. The vehicle is now currently at the dealer due to a no start. We jumped the vehicle and it is currently starting as designed with no failed components, battery is passing all testing as well. We will continue to offer our best service to ******************** regarding all repairs she may need and have offered to help her trade the vehicle in if she so chooses.   
  
  
  
  Sincerely,
  
  *** Dempsey

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2021 Dodge Challenger **** Pack on 5/14/2021. I live 15 hours away and we had driven there to pick it up. While I was signing papers, my boyfriend was looking over the car with the salespeople, **** and ******. He discovered some damage to the driver's side fender and plastic that holds the headlight in the grill? When I walked outside, **** told us that they didn't have a body shop on site and that we could just drive it home and take it to our home dealership for repair. He even said to have them call them and it would be taken care of. We drove home the following morning and took it to our home dealership (Gulf Chrylser, now *************************), in *****, ** the following Monday. We were given the run around and our home dealership kept saying they didn't have availability at the local bodyshop. This kept going on for over a year. The home dealership was then sold. I ended up completing a survey from Dodge headquarters and explained what happened and they got involved, but at this point, it's been close to 2 years and it was determined that the damage wasn't from delivery, but from damage caused by Dempsey and that Dempsey would have to cover it. Dempsey was called directly by Dodge, but both the ** and the salespeople now state they have no knowledge and "would never have let a **** Pack leave the lot with damage". This is a false because we have pictures from the day of purchase showing the damage, which we sent to them, yet they refuse to pay to fix. This is ridiculous that I bought a brand new car, it has less than **** miles on it and **** were used to drive it back home and it was damaged before I even signed the papers and they refuse to fix it. Do not buy from this dealership!

  

  Business Response

  Date: 04/17/2023

  Customer purchased vehicle may ************** we owed the customer anything more at the time of delivery, we would have issued a "we owe" statement showing and approving any work or item due customer...and we gladly would have done... There was none...
  
  There was only 1 picture taken of vehicle at our dealership at time of delivery...It did not show damage...Other pictures were taken at a later date and somewhere else,.. Do not know when or where...

  So vehicle purchased May 14, 2021...Chrysler first made aware September of 22'...Basically, a year and a half went by with no previous conversation to Chrysler or us...

  Who knows when or where the pictures were taken ...And why wasn't this brought to our attention within the first month at least?

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19935817
  
  I am rejecting this response because: the damage was brought up BEFORE WE DROVE OFF THE **** The damage was noted while I was inside signing papers and my boyfriend was outside with the salespeople inspecting the car. Since the paperwork was already signed by the time I walked outside to see the damage for myself, the We Owe didn't note it. Also, this dealership made sure to keep the car in a dimly lit garage so the damage was more difficult to see until it was pulled outside. Ridiculous that they can't even fix their own damage.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/24/2023

  There's not much else to say in a responsewe are not paying for the reasons stated in the 1st response..... to bring up 2 years later don't you agree is concerning?
  

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19935817
  
  I am rejecting this response because:

  I did not wait 2 years. I did as you guys said to do and talked to my local dealership as soon as I got home. It's not my fault that everyone keeps giving me the runaround and no one wants to take ownership for this issue. I can see by the responses on this site that this isn't the first time you guys have done something like this to someone. Sad. I will have sure everyone knows not to purchase a vehicle from your dealership and that you don't stand behind your products or your word.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Jeep Compass loses volume/sound when I drive for 40 minutes or more.Navigation loses sound, FM/AM Stereo lose sound, Media player stops and I lose sound on my phone. Can hear calls or the radio.The computer also turns off and resets itself without warning.

  

  Business Response

  Date: 12/19/2022

  December 15/2022
  
  
  Re: BBB Case #********
  
  To Whom It May ************************************************* was at our dealership regarding her radio issues 11/30/2022. The concern was verified and diagnostic performed. All software was up to date and we found no recalls or service bulletins related to the concern. At that time, we ordered a radio assembly for the vehicle. The radio arrived at the dealer and was installed on 12/13/22. Post installation the radio was operating as designed. The customer reached out after pick-up and stated approx. 1 hour later the same issues were starting to occur again. We have advised the customer that after reaching out to Stellatis engineering we were informed that they are currently working on a software fix for these concerns. At this time the dealership has no repair to offer the customer. We have apologized on the manufacturers behalf and will reach out as soon as a repair is available.
              There have been no costs that the customer has incurred regarding repairs and the dealership has done everything within their power to correct the concerns. This is a manufacturer issue and not a dealer issue.
  
  Thank you,
  
  
  *****************************
  Dealer Principle

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***************************************************************************************************** I called the dealership immediately. They were unable to get me in for a few days and in the meantime, it had rained here for two days. The seats are leather and I noticed them, began to warp. I tried to mitigate the water as good as possible, but there was damage done to the leather as well as rust on the frame of the seats, which shows that it had been ongoing, and I just happened to notice it when I went through the car wash due to the foam. Eventually, I got the car looked at, and they took off the third brake light and said that it was installed incorrectly from the factory and that was the cause of the leak. They replaced it, In the meantime they had me contact Ram to file a claim because I wanted my seats and headliner replaced due to the fact that water has been coming in and my car smelled like mildew and the leather had been deformed due to it getting wet repeatedly. They showed me the third brake light. There was about an 8 inch area on the gasket which has not been installed properly and I took photos of it and I also sent them the photos of the water inside of the damage that it has done. I then get a phone call from the claims department at Ram stating that it would not be covered because they believed I had left my windows open. which I had shown them pictures otherwise. The service manager claimed that they were on my side, but when I spoke to the claims department, they said that she was in agreement, and none of the interior would be replaced. Fast forward to today, It has rained again and there is now water coming inside my truck again it is all over my back seats and my head liner is soaked once again. Which leads me to believe that they installed incorrectly or it is coming from the antenna. Incredibly disappointed, now Im stuck with a leaky truck and they are not willing to help.

  

  Business Response

  Date: 11/07/2022

  Please see response attached...

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2019 Ram truck through Dempsey. Lease end date 10/4/2022. Residual amount/ pay off amount in order to keep the vehicle per lease contract is $32,715.50. I asked to have this amount financed along with the taxes and fees. I completed and signed the purchased contract. Few days later I receive a letter in the mail stating my financed amount was $40,965.64. When I reviewed the purchase paperwork the price of the vehicle including taxes in the amount of $2076 was $ *********. I Immediately called *******, the finance officer at Dempsey to question why there was a different number that what was supposed to be financed. His response was "fees" . I explained to him fees listed in the contract are only $******. He said he'd look into it and call me back. No call back. Left vm no callback. Went in person and he told me they had double charged fees and would reimburse me $2741.24. When I asked why there a "hidden" amount of fees listed under the total car cash price, his response was "to pay off your lease". There is an undisclosed "wrap up your lease" fee not listed anywhere on the purchase contract. He stated this almost 2k fee goes to dempseys not Dodge. No such fee was ever discussed nor listed on any of the paperwork. Total cash price should have been $32715.50+ taxes $2076+ $****** (fees listed)= *********. Not $38,350.40+2076 taxes+ ****** 9 fees listed.

  

  Business Response

  Date: 10/10/2022

  Upon reviewing the paperwork Mr. ********************** found errors, and fee amounts that he has decided to refund ************************* 100% of the amount requested.  We have spoken to ************************* and she is satisfied with our decision.  We have issued a check and sent via FedEx.  She would have received refund this past Saturday, October 8th.  

   

  Thank you for your handling of this compliant.

   

  Sincerely,

   

  Dempsey Dodge Chrysler Jeep II, Inc

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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