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Business Profile

Trash Can Cleaning Service

Eco Trash Bin Clean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trash Can Cleaning Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refusal to complete paid services/provide refund, and poor customer service. I have been a customer for several years and previously had no issues with their service. However, recent changes in their protocol have raised concerns. The company now requires prepayment via *****, which deviates from their past practices. Additionally, the Zelle account is under a different name, causing legitimacy concerns. On August 18, 2025, I paid $50 through Zelle for cleaning three trash bins, as instructed to leave them at the curb following my trash day on August 19, 2025. Unfortunately, my son inadvertently brought the bins inside, and they were not available when the company came to perform the service. There was no attempt to contact us at the time via call, text, or knocking on the door. The owner later texted me about the absence of bins, after leaving, and I immediately explained the situation and requested a reschedule. The owners response was terse, refusing to provide clarity on rescheduling. He demanded a $15 fee for a second trip, which I understood was necessary, but insisted on upfront payment without committing to a new service date. Uncomfortable with prepaying further without a confirmed schedule, I requested a refund, offering to cover any costs incurred from the first trip. Nowhere in their communication does it state that I would forfeit the entire prepaid amount if I canceled the service. The owner declined to issue any refund, stating that it was not his obligation. He continued to send dismissive texts, claiming indifference to negative reviews and diminishing my concerns by suggesting my feedback would not affect his successful business.This experience has been frustrating and unprofessional, leaving me without the service I paid for and without a pathway to resolve the situation amicably. I am seeking the Better Business Bureaus assistance to address these issues and ensure ECO Trash Bin Clean operates fairly and with respect for its customers.

Eco Trash Bin Clean is NOT a BBB Accredited Business.

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