Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the months of October and November 2023 a Soap Opera Laundromat employee (I only know her first name, ****) repeatedly made my elderly mother feel harrassed and uncomfortable. My parents have been bringing in their laundry since 2020 because my mother had a breast cancer diagnosis and she can't physcially do her laundry herself anymore. **** has been their laundress for some of this time and started hinting to my mother that she'd want to come clean her house. My mother told her no but **** kept on bothering my mother about it and calling her at her home to ask for jobs. **** would repeated call and ask my mother in person if she'd allow **** to do her laundry at the Laundromat and just pay her directly (not the business) and when my mother refused and said that I- her daughter- would do it her laundry-**** kept making uncomfortable comments to my mother about me. **** also called during our private family thanksgiving dinner to try and solicit work from my parents. At one point when my father brought in laundry she told us that the owner of the Laundromat was going to call the cops on my father (for a reason unknown to us) and that only she as allowed to take laundry from my mother. We believe she is trying to extort my mother for more money on the side. I've contacted this business 6 times and requested to speak to the owner and left messages but he's never called me back. I'm afraid this business is defrauding older customers and harrassing older customers.