Complaints

This profile includes complaints for Enclave at 127th's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Enclave at 127th has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Enclave at 127th

  32760 W 127th St. Plainfield, IL 60585

  
• 

  Enclave at 127th

  903 Commerce Dr Ste 250 Oak Brook, IL 60523-1957

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a resident at the Avanti Arboretum apartment building in ***** . I had a rental insurance thru their office that they provided to me and on January 2nd of 2023 decided to change it and go with a different company which I was entitled to as long it meet the requirements. On January 20th I cancelled the old insurance and in few days I went to the office to drop proof and paper work for the new insurance . So the unit its been insured the whole time no gap ok. Later I find out I got charge $50 for insurance admin fee!!! First the Manager ****** said that is for not bringing in time the proff of the insurance , which I wasnt aware that I have a due date ? Second time she said because you supposed to get the new insurance first and then cancel the old one , which that is what I did but somehow she didnt look at my insurance paper stating new insurance active from January 2nd and I cancel the old one on January 20th . Then she said its all in the lease would you like a copy of the lease . After trying to talk to her but didnt go anywhere like talking to the walls . I decided to reach to regional manager *********************** . 2 attempts and finally got her call and after telling her the issues that I was having plus all the issues in the building she said Im sorry but I cant waive that amount cause you supposed to bring or download right after you cancelled the old one. Its everything on the lease which Im having a difficulty to accept that cause the lease doesnt say nothing about that . I might be wrong but please I need help with this . I will upload the lease agreement on the insurance and take a look . Thank you ,

  

  Business Response

  Date: 03/10/2023

  Dear ******,

  Thank you for taking the time to let us know of your concerns. We reviewed the materials you provided and made a determination to credit the $50 back to your account. This has been completed and is currently reflected on your ledger (attached). There was a recent change in our management and as a result, there was a delay in the review process for your concern. ******, the Property Manager, has a small token of appreciation for your patience that she will relay to you when she is able to connect with you in person. Thank you for your continued residency with us - we hope to work with you in the future to make your stay with us as pleasant as possible. 

  Sincerely,

  *****

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside at ************************ in ***********, IN which is owned by JVM. On 1/31/23, I received a notice that my rent offer for the next year is going up $121. I was then told I had 14 days to decide or that offer will go higher on a 12 month lease. My lease expires 4/30/2022. My 60 day notice per my lease is not due until 3/1/2023. I went into the office to complain about this. The woman at the desk was not able to assist so she teams messaged a woman who went in & out of her closed door office multiple times before coming to address. The first 3 words out of her mouth to me was The market value I told her Ive lived here for 2 years so market value discussion was not going to fly here. She proceeded to tell me she could only extend the $121 offer until 3/1. I advised she wasnt trying to help me & asked to speak to the next person. She then ask me what I would like her to tell him for ****** replied I can speak to the gentlemen myself & asked for the information. She took a post it note & asked me for my name & email address which she was already aware of (*** lived here for 2 years) & told me he would call me within 24 hours. She declined to give me contact information. I have waited 72 business hours & no one has attempted to reach out. My complex has made no improvements to my unit to warrant a $121 increase. My windows/doors are extremely drafty leaving my electric bill for a 2 bedroom apartment close to $300/month. I have a crack in my ceiling that has recently opened up for the 4th time. I expect some increase in rent but $121 is unfair & not justified by the property at this time. The leasing agent at the desk made a remark to me that even if I tried to move I wouldnt find anything cheaper then the $121 increase. I believe they are trying to push me out of my home to obtain the market value the woman started her remark with. This is unfair & I would like assistance in this matter as I cannot obtain it from the complex office.

  

  Business Response

  Date: 02/13/2023

  Our regional manager for the property will be reaching out to the resident to discuss the complaint and explain their options.  Rents in the ******************* rose at the highest rate in the entire country over the last 12 months so I am not surprised at the residents concern over the increase.  We will follow up. 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19331233
  
  I am rejecting this response because: The regional manger has reached out after I filed this complaint. Im his response he explained to me the market rate & advised over a new resident Im still paying less. And he spoke to the office manager who extended my decision date to 3/1/23. Ive attached as many attachments as I could with the conversation allowed to this response. I advised prior, I understand an increase but not $121 in one year & being gaslighted to believe this is a great deal. I am still seeking rate increase reduction for renewal. ***** did advise he would send someone out to look at my concerns however, there is no solution for the seals on the windows & doors needing replaced, the out of pocket purchase of filters / drinking water/ for the hard water (I understand hard water is out of the complexs control) & the purchase of plastic kits to seal my windows & doors to prevent access air resulting in $250-$300 electric bills. Thank you for your time.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/20/2023

  We are looking into the physical issues that the resident complained about and will resolve through the normal channels that are available to all residents for similar requests at any time during their stay.  Our office teams respond to all requests and endeavor to resolve all issues within 48 hours. 

  With regard to the rent increase, I haven't seen a specific request or any support for the opinions shared.  Rents in the ******************* have increased dramatically in the last year.  I would encourage the resident to engage in a search of the local market to educate themselves on the cost of competitive properties and determine if the rent being offered for the renewal is competitive. Our goal at all times is to offer housing options that are competitive in their markets. 

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19331233
  
  I am rejecting this response because:

  1. No one has reached out to ask me to see my energy bills not have you spoken to other tenants as I have to understand everyone has the same concerns. The lack of energy efficient appliances, updated windows & doors has caused tenants to be hindered by high electric bills every season.

  2. The regional manager was supplied with photos of the repeated crack in my ceiling. He has also received photos of the ballooned plastic on my patio full of air from the lack of proper window & door seals. Not 1 person has reached out to me to investigate anything. Its funny my power flickered today & the energy company truck was outside then all the sudden I see this reply today. There are also records of maintenance request to ask to have them come check all my appliances & furnace to check the level of energy theyre pulling. Ive also gone to the office to discuss with them previously as it was their idea to have someone come check my energy pulls. So if you havent seen anything to support you must have not looked close enough at your records. 

  3. You dont know who I am, how long Ive been a renter, what cities Ive lived in, nothing. You dont even know my career or what Im educated in so please do not tell me I need to educate myself on the market rate in this area. I am an established tenant in good status who has resided here for 2 1/2 years. As far as not seeing my request, it was there. You chose to ignore it. *** expressed it to the property manager, the regional manager & in my complaint here. I asked for my rent increase to be lowered. I didnt ask for it to be gone, I asked for it to be lowered. If it was about market value, my rent would have been raised more than it was last year. It isnt about market value. This complex is at high occupancy so you dont have the ability to take advantage of the current market value. Thats what it is about. People dont know what Im paying so why are you looking to stay competitive with me? Youd rather take a chance that either you require me to deal with your lack of occupancy or move out so you can get full market value. I could see upping someones place to market value if you were making improvements but you all literally are charging more rent & not looking to hear the complaint that the units need updated in a way that would cost you a lot of money. 

  
  Sincerely,
  
  *************************