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Find a Location

Webb Chevy Plainfield has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWebb Chevy Plainfield

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2016

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New and used auto sales, service and parts.

    Business Details

    Location of This Business
    16140 S Lincoln Hwy, Plainfield, IL 60586-5132
    BBB File Opened:
    10/10/2013
    Years in Business:
    10
    Business Started:
    6/27/2013
    Business Started Locally:
    9/16/2013
    Business Incorporated:
    6/27/2013
    Accredited Since:
    4/1/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • Webb Chevrolet Plainfield, Inc.
    Related Businesses
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Ms. Kelly Roberts, President
    Contact Information

    Principal

    • Ms. Kelly Roberts, President

    Customer Contact

    • Ms. Kelly Roberts, President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On June 2023, I purchased a 2020 Chevy Silverado from **** Chevrolet in Plainfield, IL. In October of 2023, I received a job offer in ********* and we moved to *********. On January 15, 2023, I took my vehicle to get serviced at the local Chevrolet dealership. The OnStar was not working in my truck. Later on that day I received a call from the ************************** They stated that the *** on the dash and door sticker were fake. The **** reader had a different ***. The police found the actual *** on the engine block and with further investigation the *** came back as stolen from *******, **. The police impounded my vehicle. I tried to call the dealership and spoke with the General Manager *******. He laughed and said it wasnt his problem anymore because the title belongs to the lender and there was nothing he can do. The dealership failed to do their checks. **** Chevy sold me a stolen vehicle. They failed to do the proper checks of the ***. As a consumer I had the expectation of not receiving a stole vehicle form reputable dealership. I wanted the wrong to be corrected, but instead we encountered denied help from the problem they caused while also speaking to me in a condescending tone stating, not my problem anymore, the title is with the lender. This issue has not been resolved and I still own $60k on a stolen vehicle they sold me.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark C

    2 stars

    01/07/2023

    My name is ****************** feel I am being treated unfairly as to I purchased a service contract from them yet they feel because I have the service contract I should be satisfied getting an engine. I should have to wait a month or more and be without a vehicle because my contract was almost up. The service contract only paid for a week of my rentals. This is making me spend thousands of dollars on rental fees and I should absorb the cost so I can get to work. I dont think this is fair to me or any other customer considering you offered me this contract and know where did it say if you keep my car over a week it would be my responsibility to pay if we cant get the engine in a timely fashion. I have been waiting patiently. I am truly unsatisfied with this dealership and would like for them to reimburse me my rentals. When you purchase a item from a company they should be obligated to pick up where the other company left or not sell the product to customers. Also the service department tells you they will call you back but never does. Someone needs to fix this issue because right now I would never buy another car from them again.

    Webb Chevy Plainfield Response

    01/17/2023

    Dear **************,Thank you for speaking with me today and for your understanding of the back ordered engine. We apologize for the delay that is unfortunate and utlimately falls on supply chain issues. If at any time you feel a lack of communication, please feel free to reach out to me directly at ************ or ******************* If the engine has not arrived by Monday 1/23/23, we will have a dealer vehicle for you to pick up and drive until your vehicle is repaired. Sincerely, ***************/Fixed Operations Director/*************************

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