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Find a Location

Cabinet Tree Studio, LLC has 1 locations, listed below.

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    Business ProfileforCabinet Tree Studio, LLC

    Kitchen Cabinets and Equipment

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    13717 S Route 30 Ste 109, Plainfield, IL 60544-5506
    BBB File Opened:
    4/14/2022
    Years in Business:
    8
    Business Started:
    4/6/2016
    Business Incorporated:
    4/6/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Robert Harris, Principal
    Contact Information

    Principal

    • Mr. Robert Harris, Principal

    Customer Contact

    • Mr. Robert Harris, Principal

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/18/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    Protect yourself and go elsewhere. This company works very hard to maintain a positive social presence ; however they are ot to be trusted, provide poor quality product and have very poor customer service. See below for details. 1. Poor Quality: Delivered cabinets were NOT the same quality displayed in the showroom. 60+% of delivered cabinets were damaged. Remainder were of terrible quality (soft wood, wonky drawers , mismatched paint, interior configuration not as promised etc etc.). * We decided to work with ***** / cabinet tree studio due to 100% wood quality construction promise and positive social media reviews. ITS ALL A SHAM. What we received is wood quality worst than typical MDF cabinets. * The wood is so soft that the screws dont stay fastened into the wood. The face of the cabinets ripped off as we attempted to remove installed cabinets to move them around. The back of lazy ***** cabinets are coming off. Cabinet construction is held by low quality plywood, staples and glue that started wearing while our licensed contractor attempted to install * Seeing the horrible quality ; we wanted to cancel our contract. However, Cabinet tree gave us no out ; throwing the legal language in our face. However, the manufacturer was willing to refund after the issued was raised to them. However, cabinet tree said they wont agree to it because it was a conversation between Manufacturer and customer, however the conversation happened because Cabinet tree ask the manufacturer to contact us. 2.Poor ***************** There is no empathy for their customers and the stress one goes through due to never ending delays in project. * After 2 rounds of defective product delivery and almost doubled labor cost - *** with Cabinet Tree has no empathy for its customers. Requests for financial adjustments to make up for the loss/ stress our family endured for 4+ months fell on deaf ears. He offered a minimal ******************* of legal action.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Mike S

    5 stars

    04/14/2024

    We very recently had our kitchen remodeled (countertops, cabinets, backsplash, and sink) by Cabinet Tree Studio. They did a perfect job. Everyone at the company proved to be friendly, highly skilled, and professional. Communication throughout the project was wonderful. We highly recommend Cabinet Tree Studio!

    Local BBB

    BBB of Chicago & Northern Illinois

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