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Business Profile

Dental Services

DentalWorks of Plainfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally request an investigation into the billing practices of ************************************** Plainfield." Based on my recent experience, I have serious concerns that this establishment may be engaging in fraudulent billing activities.Specifically, I was charged for unnecessary services during a routine annual cleaningservices that were neither requested nor covered by my dental insurance. I was not informed of these charges until I received a bill. Additionally, attempts to address these billing issues have been met with unresponsiveness and evasiveness. The staff was unable to provide any contact information for their corporate billing department, and despite acknowledging their error, they still reported the charges to a collection agency.Given the potential for similar experiences among other patients, I believe an investigation by the BBB is warranted to ensure that ************************************** Plainfield" is held accountable and that other consumers are protected from possible unethical billing practices.Thank you for your attention to this matter.Sincerely,

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a statement in September 2022 for a bill in 2021 that was not processed by insurance. On multiple occasions I have provided the insurers information and their instruction for processing. I was led to believe the office was handling it and didnt receive any statement of the outstanding amount from October 2022 to July 2023. In August I received a new statement and reached out again to the office manager and the insurance and was assured they would submit and follow up. However I continue to receive a statement balance for the full amount and i cannot get a response by email or phone. I will not pay the full amount when I had insurance at this time. I need someone to call me back and inform me of the progress towards submitting to insurance for processing or writing off the amount. I have tried calling multiple times, and there is always no answer and I am forced to talk to the answering service who cannot help me. There is no option to leave a voicemail.

DentalWorks of Plainfield is NOT a BBB Accredited Business.

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