Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Select a Language

About

About This Business

CEFCU is a full-service financial institution.

BBB Accredited Since: 8/9/1988

Years in Business: 89

Products and Services

This company offers financial products and services.

Business Details

BBB File Opened:
8/9/1988
Business Started:
1/1/1937
Business Started Locally:
1/1/1937
Type of Entity:
B Corporation
Alternate Names:
Citizens Equity First Credit Union
Business Management:
Mr. Mark Spenny, President/CEO
Ms. Alycia Hightower, Vice President Human Resources
Jodie Savant, Community Relations Specialist

Additional Contact Information

Principal Contacts
Mr. Mark Spenny, President/CEO
Additional Websites
pinterest.com/cefcu/

Additional Information

Other Resources
Illinois Department of Financial and Professional Regulation
320 W. Washington
Springfield IL 62786
Phone Number: (888) 473-4858
Business Categories
Credit Union

Latest Reviews

  • Kenneth R

    "I have had my account hacked four times in just a little over a year's time. Each time, Cefcu never reached out to alert me of these infractions and have had to alert them to out of state charges totaling about $7000." ... Read full review

  • Abigail S

    "I made a car payment at cefcu and the person didn't put the right amount for me to pay my loan and I didnt receive and notice about it being late till two months later after I already paid for the two months like regularly and was never brought aware or anything being wrong I went to the establishment to ask if there was a way to fix my credit in the lady was immensely rude and demeaning to me and told me that it was my fault and I needed to take accountability and this is not the first time I've had problems with them they have given me other people's bank statements because they were close to my name they have put my money into the same ladies account instead of mine I have had multiple mishaps with them putting my money into a my credit card instead of my loan"

  • Anna H

    "We paid off our mortgage on September 22. The mortgage is still showing as active and we received a letter saying we did not pay our last payment and the CEFCU credit union of Peoria Illinois, is threatening to turn us into collections." ... Read full review

View all Reviews

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.