Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! ******************* is my confirmation order already fully paid on the 11th. Has yet to have a ship confirmation and I am a high risk pregnancy. My feet are super swollen and I've been told I need the belly support now. Would really love this to be shipped already as I'm 33 weeks and desperately need it. Would hate for it to come when I no longer need it. I’ve contacted via email, text, and website over 50 times with NO response. At this point either refund me for everything or get the hell on it!!!

  Business Response

  Date: 06/23/2025

  Hello!
  
  Thank you for reaching out and sharing your experience with the BBB, we are not in office on Saturdays and Sundays, which is why we were not available to answer your texts.  
  
  I can see your insurance does not offer any coverage for the maternity supplies (compression socks, support belt, and recovery garment). 
  
  I know this isn't the resolution you were hoping for, but we certainly appreciate your understanding. 

• Initial Complaint

  Date:05/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/25 I was charged $205.34, for what was supposed to be a breast pump covered by insurance using my husbands FSA card. I have received nothing about this nor has my insurance. I would like to be refunded immediately. I have also reached out to bumpboxes via text with no reply.

  Business Response

  Date: 05/21/2025

  Hey there!
  
  Thank you for sharing your experience with our team at the BBB. I've looked into this for you and we're currently waiting on the prescription from your Doctor, please feel free to reply back to our email if your OB needs to be updated. 
  
  The shipment of your pump varies by your insurance as some insurance carriers have restrictions on when the pump can be shipped. It also depends on how quickly your OBGYN gets your prescription signed, dated and sent back to us. We've reached out to request the prescription multiple times from your OBGYN, but haven't heard anything back yet which is holding up the shipment.

  If you already have a prescription, go ahead and send us a copy which will help to speed up the process. If you wish for us to continue with the cancellation, please reply back to our email and we'll get your fully taken care of! 

  Please don't hesitate to reach back out if you have any additional questions!

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to order a insurance covered breast pump yet still had to pay $30 for it just to find out I am not eligible I reached out to the bump box number I was texting and they disappeared on me and won’t answer me back.

  Business Response

  Date: 05/15/2025

  Thanks for reaching out to our team over at the BBB to share your experience! 

  When you pick your insurance during the application process, we can quickly check if we're in the same network with your insurance company. However, after running your specific information through our insurance database for verification, it was found that we are not in network with the managed care plan under your insurance. There are different levels to insurance and unfortunately, additional verification is needed to determine this after you have applied.
  
  I'm so sorry if this causes any confusion! I confirmed our team has already canceled and refunded the upgrade fee paid! 
  
  I'm sorry this didn't work out, but we're wishing you all the best! 

  Customer Answer

  Date: 05/15/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you!

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025, I paid $18.61 for a subscription box and $52.19 for a breast pump. Then on May 2, 2025, I was billed an additional $57.35, which I did not authorize. After several days of sending emails and texts with no response, I threatened to file a complaint on May 6. Only then did someone respond—but only when I used a different email and phone number.
  
  They confirmed a duplicate charge and promised a refund for confirmation number ending in ****. However, by May 13, I still had no refund. I followed up, and the representative completely changed their position, now claiming the refund was actually tied to a different account I don’t control—an email set up by my assistant, which I can’t access.
  
  I had already provided confirmation numbers and screenshots supporting my case. Initially, the rep confirmed the refund matched the numbers I gave. But once I followed up, they stopped referencing those numbers and said the refund was related to another account.
  
  This is deceptive and unacceptable. The company not only failed to deliver on a promised refund, but also changed their explanation to avoid accountability. I’ve since discovered that others have reported similar issues. These practices may violate consumer protection laws regarding unauthorized billing and misrepresentation.
  
  I am requesting a full refund of $57.35, a written explanation addressing the original confirmation number (****), and an assurance that no further charges will be made to my account.

  Business Response

  Date: 05/15/2025

  Thank you for taking the time to reach out to our partners at BBB to share your experience! I'm so sorry for any confusion or frustration this has caused for you! 
  
  I can see that a member of our team has already processed those refunds for you (under the email address *********************** and *******************), we also made sure both subscriptions were canceled! However, as I was reviewing your multiple subscriptions under multiple different email addresses, I found that you also had 2 additional active subscriptions (under email addresses ****************** and ***********************) that were created with referral credits, but all shipping to the same shipping address which violates our referral program. I can see how this got confusing, but here's the break down!

  1. *********************** - 12M subscription - canceled/refunded April and May boxes (breast pump order already shipped, refund not applicable)
  2. ******************* - 6M subscription - canceled/refunded May box
  3. *********************** - 6M subscription - canceled, free box refund not applicable
  4. ****************** - 9M subscription - canceled, free box refund not applicable

  We unfortunately only allow 1 referral credit to be issued per household, so those other subscriptions under the email addresses ****************** and *********************** have also been canceled. We will not be refunding these orders because the boxes have already shipped. We have refunded all applicable Bump Boxes subscriptions and waived the early cancellation fees, we will not be processing any additional refunds at this time.

  I wish things could have worked out, but we're wishing you all the best!

• Initial Complaint

  Date:05/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2nd trimester bump box for my wife for Mother’s Day. I happened to open it and look at it and realized I was sent a third trimester box. I immediately search online to find a customer service number or a way to contact this company. There is no phone number to use to speak verbally to anyone from the company. There is an email and a phone number to text. After repeated attempts to contact this company, I have still have to receive even a reply. Mistakenly, I ordered another box to try to get the correct box sent in time for Mother’s Day because no one was replying to me. At this point this is absolutely absurd and ridiculous. This is unprofessional. The fact that there is not a phone number to call and speak with anyone is ridiculous. I need this resolved asap!

  Business Response

  Date: 05/12/2025

  Unfortunately, the customer reached out multiple times outside of business hours. When agents logged in this morning, they were immediately sent an email with details being required to rectify the situation. This email was sent to the customer at 6:54AM, before this complaint was filed. We await an email from the customer so the situation can be handled.

   

   

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an insurance covered breast pump through Bump Boxes Inc. They sent out the breast pump without contacting my insurance company till after receiving said breast pump. My insurance doesn’t cover this pump. So I am having to pay $604 for this breast and milk bags with approximate value of $200. Have tried contacting this company several times over the span of a few weeks. Through email/call/text. No response any time.

  Business Response

  Date: 05/09/2025

  Hello!

  Thank you for reaching out to our partners over at the Better Business Bureau to share your experience. I'm a Manager here at Bump and I want to help to add some clarity!

  Here's what I've found, I can see your insurance originally rejected the breast pump claim because you have a preferred provider, *******, meaning you have to get your pump through them in order to be covered. This information wasn't provided to us initially prior to us shipping. Good news is, our billing team already adjusted off the balance back on 4/9/2025 when we received the final claim resolution from your insurance. There is no balance owed and you shouldn't be receiving any bills from Bump!

  I can see you've previously reached out requesting to return the pump, which have responded to all inquiries and would be glad to help! If you want to move forward with the return, feel free to reply back to any of our messages to get that started. Otherwise, the pump is yours to keep (free of charge) and we're wishing you all the best!

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept seeing a highly advertised subscription box online for pregnant moms. I did choose to a sub subscription for the first month, it offered a 50% discount, but did not disclose why. I was then charged about $30 for a box that contained missing items and not what the pictures were advertising online at all.. when I contacted customer service they were very rude and unhelpful and said the only way they won’t be charging me $60 every month. That is if I pay a one time cancellation fee of $25. Because apparently that was the discount they offer you in the beginning, but they don’t tell you. Nor do they let you opt out of the discount. They basically just force you to keep subscribing or pay a $25 fee to give them money so they stop hounding you.

  Business Response

  Date: 04/29/2025

  You have been canceled free of charge. 

  Customer Answer

  Date: 04/29/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my subscription when my daughter was pregnant and the year of 2023. I received a few of the bump boxes but starting from March of 2024 I have not received any boxes and I have tried to cancel my subscription several times by email and text messages and they tell me that my subscription is canceled but they continue to charge my card. I would like my money back starting from the time that I canceled my subscription in October of 2024.

  Business Response

  Date: 03/10/2025

  Good morning!

  You have a 12 month subscription, with one box remaining. However, as an act of good faith, we have waived your cancelation fee.

  Customer Answer

  Date: 03/13/2025

   I am rejecting this response because:
  
  
  They said I had a 12 month subscription it has been over 12 months and my daughter has not received a bump box since march of 2024 it is march 2025 now I asked to cancel the subscription in October they have successfully charged me 3 months since I asked to stop my subscription I am still wanting my money back for the months they charged me since I asked them to stop the subscription I could ask for every month that she didn’t receive one but I’m not 

  Business Response

  Date: 03/14/2025

  We reached out in October with cancelation options with no reply from the customer. We can provide tracking links for all the boxes shipped, although some months were missed due to lack of payment. The 12 boxes that needed to be paid for were not fulfilled, but we waived the cancelation fee as an act of good faith. We would be happy to offer 3 months store credit.

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used bump box to receive an insurance covered breast pump as I am having my baby on 2/27/25. I filled out all the information as I would. My name address and provided my insurance information. They approved it and I chose a breast pump and I few other insurance covered products that would help me heal afterwards. Months went by and I’ve received nothing. I hunted down a tracking number and saw my items “shipped” but were since being sent back to the sender. I have made 13 attempts to contact ANYONE on this matter via texting emailing and calling and I get ignored or the call disconnects while your on “hold”. I have since tried using my insurance to get a different pump with a different company who informed me I will be responsible out of pocket because someone already billed my insurance and fulfilled this benefit. They FRAUDULENTLY billed my medical insurance

  Business Response

  Date: 02/03/2025

  Thanks for reaching out and sharing your experience with our partners at BBB! 
  
  I've reviewed your communications with our team and can we have sent a responding text and email in hopes to get this resolved for you! Unfortunately, when you reapplied with a new address, our database recognized that as the start of a new order, not an update to your original order already in process. Right now, the tracking was updated to show it is being forwarded, but **** doesn't let us know where it's been forwarded to, so I'm hopeful it arrives to your correct address! Our team is watching out on the tracking and will take action as soon as we see it's landed somewhere.
  
  Please keep in mind your insurance will only cover 1 pump per pregnancy. As you confirmed your completed application with us, but we cannot a claim to your insurance company until the items have shipped which explains why your insurance was billed for the items. This is industry standard across the board, and it was also acknowledged in the Assignment of Benefits you agreed to when you selected the pump. So if you've already received a pump, and no longer in need of the pump **** ****** shipped you, just let us know! 
  
  We're here to help and don't want to cause any added stress! 

  Customer Answer

  Date: 02/03/2025

   I am rejecting this response because:
  
  
  There has been no attempt to reply back to my endless efforts to get ahead of this for WEEKS now. I have At no point received a text,email or call back in the last month of my attempts to get help UP UNTIL an hour ago after getting BBB involved. The stress has already been added as I relied on your company to do your job and I am now less than two weeks from my c section date and needed a pump to provide needs to my child. Now I’m getting successfully helped via a new and responsive company and owing money as your wrongfully charged my insurance and ignored my requests for help. 
  

  it is FALSE information to state I gave you the wrong address and later attempted a “new order” to correct my address. This is NOT TRUE I put a single order in when I stated in your system that I am now located at ****** road yet per your system issues sites in the private email to me and missing from your bbb response you stated it regenerated to my last known address. This is of no fault of my own! This is YOUR fault and I would have been happy to reach a solution had anyone responded back to me this past month. 
  

  it’s shameful of YOUR company and I am still requesting the same resolution be reached as **** clearly states your items are returned to your IL location and the other items you conveniently never provided shipment info for

  Business Response

  Date: 02/03/2025

  We have canceled this order. We never submitted the claim through to your insurance or billed them, so **** ****** would not be the cause of any other claim filings or hold ups!

  We'll take care of the undeliverable package here in house and you're all set! We're wishing you all the best!

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is enough so I can be done with them. I will need to work with my insurance to handle the rest. They are unprofessional and disgusting to work with. I would never recommend them to anyone. Washing my hands of it. Thank you for your assistance or they would have never responded to me. 

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an unsolicited breast pump from this company on January 2, 2025, with a threat that we will be charged for it. We do not want this breast pump, as we have already received one through our insurance. Please provide a return label immediately so I may ship this unwanted item back. This is extremely unprofessional and scammy to send expectant mothers items without their consent, and then to threaten to charge for them.

  Business Response

  Date: 01/06/2025

  Thank you for reaching out and sharing your experience with the BBB. We've already sent a prepaid return shipping label to send the pump back to us free of charge, but I would love to offer some information if it helps to better understand why she was sent a breast pump.

  We received her insurance-covered breast pump application back on 7/31/2024 that included her personal information, her insurance information, and her OBGYN contact information. The pump was selected, and the order was completed in its entirety with confirmation. I can see the order was placed under a different email address and we sent several email confirmations along the way. Unfortunately, we have no way of knowing if she already received another pump from a different provider. However, when our team went to cancel the order due to no response, they processed the shipment in error. This was totally on us and we are glad we were able to make that right for her!

  Our Moms and babies are #1 priority here at Bump Boxes, so I apologize for any added stress this might have caused! Your feedback helps us to make sure that other moms and gift givers have a better experience!

  
  

  Customer Answer

  Date: 01/07/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.