Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AbsoLutes Heating & Cooling has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAbsoLutes Heating & Cooling

    Residential Air Conditioning Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    AbsoLutes Heating & Cooling offers heating services, heating installation, air conditioning, ductwork, appliance repair services, and water heater repair and installation services for residential and commercial consumers. They also offer services for restaurant equipment on ongoing maintenance, hot side and cold side.

    Products & Services

    AbsoLutes Heating & Cooling offers heating services, heating installation, air conditioning, ductwork, appliance repair services, and water heater repair and installation services for residential and commercial consumers. They also offer services for restaurant equipment on ongoing maintenance, hot side and cold side.

    Business Details

    This is a multi-location business.

    Find a Location

    AbsoLutes Heating & Cooling has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2416 N 8th St, Pekin, IL 61554-1547
      BBB File Opened:
      5/2/2016
      Years in Business:
      9
      Business Started:
      1/1/2015
      Business Started Locally:
      1/1/2015
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Mr. Chris E Lutes, Owner
      Contact Information

      Principal

      • Mr. Chris E Lutes, Owner

      Customer Contact

      • Mr. Chris E Lutes, Owner

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/30/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      In May I hired Absolutes to replace my ac unit. After failure to communicate they finally came and replaced the ac. They installed a damaged ac unit. I was told once the replacement shell came in they would replace it right away. I was ok with that since no damage was hindering the performance of the AC unit (at least seemed that way). It has been 4.5 months since the replacement shell has come in and it still has yet to be replaced. I reached out about 3 weeks after it had come in and was met with hostility since it was “not a priority” of his although the job was unfinished. I paid for a new ac unit and got a damaged one installed with the agreement it would be fixed. I have also yet to receive any warranty paperwork so I can file for my warranty. It is probably too late to do so now since the install was in May.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Renee L

      1 star

      10/26/2021

      My problems started when this business was approved by my insurance company sometime in June or July to do some work on my heating system. Some parts was not approved such as the Dual Zone Damper which I agreed and did pay for . I was told by the owner that he couldn't get to me right away due to the all the air conditioning jobs he had. I agreed to wait . After waiting more than a month when we called the insurance company they were furious that the work hadn't been done that was approved months prior. Well Mr. Chris hired Dave to come and do the work , which he fired him a couple of days after . Now Chris was here doing the work , complaining Dave did everything wrong and he would have to do it all over !! Meanwhile charging for more hours. Long story short Mr. Chris left my house after being paid $767 approx. ,said he need to order bleeder or feeder valves and has not returned . That was over 3-4 weeks ago. I have called ,text , left messages . This morning around 1 am I called from my fiance' phone since we seen on the website it said open 24hrs and he had stop answering my phone number. He answered mad as h***. Not as mad as I was that he didn't wire the dual zone separately and left it propped open!! Either thermostat is operating the other and sometimes not heating up!! Let alone me and the grands freezing upstairs because the heat wouldn't come on. He said to call him later on in the day, which I did but no answer left a voicemail like I have done so often in the past as well as text messages. Now I am left to hire someone else to rewire the damper zones correctly, get air out of the lines, fix the pump that is leaking all while he has my $767.I am disabled ! To get my money and never come back to finish what you started and make sure the job is finished and properly done after leaving and never returning or answering phone calls, text, and voice mails saying you would return after waiting/ordering a part is bad business!! Incorrectly wiring/fixing my dual system .

      Local BBB

      BBB of Central Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.