Complaints
This profile includes complaints for Medical Business Bureau, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 62 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Medical Business Bureau, LLC, I do not have a contract with Medical Business Bureau, LLC, they did not provide me with the original contract as requested.
Business Response
Date: 07/23/2025
Hello BBB, We have decided to close the account in collections and have notified the credit bureaus to delete this account from the consumers credit report. If you have any questions or need further information, please contact Medical Business Bureau at **************. ThanksInitial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing in reference to two phone calls I received from the Medical Business Bureau in June 2025 regarding an alleged debt. To date, I have not received any written communication or itemized billing statement explaining the nature of this charge. When I inquired, the only information provided was the name of the referring physician: Dr. ** **** of *************************************I dispute this debt and do not believe I owe any money to your organization. I have no contractual agreement with Medical Business Bureau, LLC, and therefore do not acknowledge liability for this claim. Furthermore, I have contacted Advent Health directly, and they confirmed that my account with them is fully paid and that they have no record or knowledge of any referral to your agency.Before this matter is reported to any credit bureau, I am formally requesting the following under the Fair Debt Collection Practices Act (FDCPA):A full itemized statement of the alleged charges, including the dates and nature of the services provided.A copy of any contract or agreement bearing my signature that would establish my legal obligation to pay this debt.Until this information is provided, I consider this debt to be unverified and will not make any payment. I reserve all rights under applicable consumer protection laws.Business Response
Date: 07/09/2025
Hello BBB, This message is in response to the consumer complaint regarding a balance of $148.20 assigned to *** for services rendered by ************************************ on February 25, 2025. The charge pertains to the professional reading of test reports and represents the patients responsibility after insurance coverage. On July 1, 2025, we received notification from our client to close this account as a charity write-off. Accordingly, the account has been closed in collections, and no further collection activity will occur. If you have any questions or require additional information, please contact Medical Business Bureau, LLC at **************. ThanksCustomer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notification that a collection was added to my credit report. I have no acknowledgment of who the creditor is, nor have I ever done business with this company to owe such debt. Im demanding that this information be removed immediately from my credit reportBusiness Response
Date: 12/20/2024
Hello BBB,
After reviewing this account, we contacted the original creditor, who provided the Driver's License and General Agreement, and consent to Medical Care for these service dates. The consumer can contact the original creditor's medical records department for a visit summary. Additionally, we have sent text messages and letters to the phone number and address provided by the original creditor.
On November 13th, we attempted to speak with the consumer at the number provided. After confirming we were speaking with the correct person, we explained the nature of the call, and the call was subsequently ended.
The consumer may contact us at any time for further information, and we will be happy to assist.Initial Complaint
Date:11/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 11/20/24 i called MBB to make 2 payments 1 for $59.20 $17.00, i gave the employee on the phone my debt card number, on Monday November 25, 2025 i was notified by ***** bank of 2 charges one of ***** to wing *********** for ****** i truly believe she wrote down my debt card number and did this fraud, because i still have the actual card in my hand, i rarely use the debt card due to i have an iphone and i tap my iphone for the majority of my pur***** i would hope that *** would investagate this employee and i would like to thank *************** for catching the transactions and notifying meBusiness Response
Date: 12/16/2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused, especially during this time of year. We take such matters very seriously and are committed to ensuring the security and privacy of our customers' information.
To assist us in our investigation, could you please provide further details regarding the purchases? Specifically, we would like to know the locations where these transactions were made or shipped to. This information should be available through your bank or carrier and will help us conduct a thorough investigation to resolve this matter promptly. It can be emailed to ***************** Attention Marcus.We assure you that we do not and will never fraudulently use our customers' information. We respect and deeply appreciate your privacy, and we are committed to protecting it to the utmost.
Thank you for your cooperation,Initial Complaint
Date:11/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In regards to alleged derogatory account # ********** "CENTRAL DUPAGE EMERGENCY PHYSICIANS" as reported/ claimed by "MEDICAL BUSINESS BUREAU"I do not have an open invoice of any sort currently owed to "CENTRAL DUPAGE EMERGENCY PHYSICIANS", nor do I have an agreement of any sort with "MEDICAL BUSINESS BUREAU". Previous attempts to cordially resolve this matter via courtesy on-line dispute have resulted in no corrective action taken by "MEDICAL BUSINESS BUREAU". As a result, I am suffering perpetually compounding damages due to adversely impacted financials. I am now requesting the IMMEDIATE removal, with prejudice, of alleged derogatory account "CENTRAL DUPAGE EMERGENCY PHYSICIANS" from my TransUnion, Experian, and Equifax credit reports. Furthermore, I will be escalating this matter to law enforcement and/or litigation should the requested action be ignored.Business Response
Date: 12/23/2024
Hello BBB, We have decided to close the account associated with the consumer. We will be notifying the credit bureaus to have this account removed from the consumers credit report. If you have any questions or require further information, please do not hesitate to contact the Medical Business Bureau at ************.Initial Complaint
Date:11/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable with this debt with ************** Emergency, I do not have a contract with Medical Business Bureau, they did not provide me with the original contract as I requested.Business Response
Date: 11/25/2024
Hello BBB, We have decided to close the account in collections and have it removed from the consumers credit report. If there are any questions to answer, please call Medical Business Bureau at **************. ThanksCustomer Answer
Date: 11/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:11/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was initially contacted by phone by Medical Business Bureau to collect $141.23 for a $72.22 debt I owed to ************* and *************** which for some reason could not charge the card on file for a doctor visit I had back in June 2024 (this is what the customer person at *** alleged might have happen). I made the respective $141.23 payment online and received a confirmation email that the payment was made on 10/18/2024. On 10/25/24, I received a letter from *** stating that as of 10/23/2024 there was an amount "promised" of $141.23. *** uses different Account numbers on the email, correspondence and, MBB reference numbers, containing similar digits with slight variations and the online account is not possible to reach after I made the payment to understand what is really the status/balance of my account. At this point I do not consider dealing with MBB, a business that is stringing me along to make me pay 4X the amount IBJI is owed, spend my time in calls and online, and cause me anxiety, as the way to handle the situation with a positive outcome. I will deal with this situation by contacting the business that supplied the service, try to understand why the issue was not escalated by themselves by sending me a second notification for payment, and make the payment with them as it was meant to happen. I am seeking to get back the money I paid *** and resolve the issue at the source.Business Response
Date: 11/15/2024
Dear BBB, This account is for the *********************************, which included five different charges for two dates of service totaling $141.23 that was assigned to collections which has been paid in full. Consequently, the account is now closed. The consumer received multiple letters due to this matter. If the consumer requires a detailed breakdown of the charges paid, we can provide this information upon request. Should you have any questions or need further assistance, please do not hesitate to contact the Medical Business Bureau at **************.Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Catalin CaptarencuInitial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with medical business bureau, I do not have a contract with medical business bureau, they did not provide me with the original contract as I requested.Business Response
Date: 10/30/2024
Hello BBB,
We have verified the complaint filed by the consumer with our client, **********************, and confirmed that the debt is valid. This bill pertains to services provided by ********************** on 09/22/2021, amounting to $764.67. Attached, you will find a copy of the General Agreement and Consent to Medical Care signed by the consumer, along with the ** proof submitted. The balance is owed. If there are any questions we can assist with, please contact Medical Business Bureau at ************.Thanks.Initial Complaint
Date:10/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Medical Business Bureau is claiming that I am in debt to a Central Dupage physician named **** ***** M.D. in the sum of $2,154. I personally called Central Dupage Physicians in regards to this claim and I was told by them I do not owe any amount to any of them. If someone wishes to reach out to Central Dupage Physicians, please feel free to call them at ************** to confirm my allegations. A police report has been filed in regards to this matter and I am going to pursue charges and litigations.Business Response
Date: 10/30/2024
Hello BBB, we have decided to close this account in collections and have requested the credit bureaus to remove this account from the consumers credit report. If there are questions we can answer, please call Medical Business Bureau, LLC at **************. ThanksCustomer Answer
Date: 10/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
Date:10/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this Debt with ********************** . I do not have a contract with the ***************** Medical Business bureau. They did not contact me with the original contract as requested.Business Response
Date: 10/30/2024
Hello BBB,
We have verified the complaint filed by the consumer with our client, **********************, and confirmed that the debt is valid. This bill pertains to services provided by ********************** on 09/22/2021, amounting to $764.67. Attached, you will find a copy of the General Agreement and Consent to Medical Care signed by the consumer, along with the ** proof submitted. The balance is owed. If there are any questions we can assist with, please contact Medical Business Bureau at ************.Thanks.
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