Complaints

This profile includes complaints for Guaranteed Motor Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guaranteed Motor Cars

  10926 Southwest Hwy Palos Hills, IL 60465-2320

  
• 

  Guaranteed Motor Cars

  11002 Southwest Hwy Palos Hills, IL 60465-2322

  
• 

  Guaranteed Motor Cars

  855 E Grand Ave Lake Villa, IL 60046-7813

  
• 

  Guaranteed Motor Cars

  18024 Torrence Ave Lansing, IL 60438-2134

  
• 

  Guaranteed Motor Cars

  8844 Indianapolis Blvd Highland, IN 46322

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give this dealership negative 100 stars, I would. This was the most dishonest, infuriating experience Ive ever had with a car dealership. I bought a 2023 **** SQ5only to find out from a certified **** dealer that all four control arms are bent, making the car unsafe to drive. And now Im stuck with a $5,000 repair bill I cant even run through insurance because that would be considered fraud.They sold me a damaged car and then completely disappeared. I've called and emailed every single day for two weeks and havent received even a single response. Not one. No ownership, no apologyjust radio silence.This place is a scam, plain and simple. The level of unprofessionalism is shocking. ***** ******* and ***** should be ashamed of how they treat customerstheyre either grossly incompetent or willfully deceptive, and Im not sure which is worse.Avoid this dealership like the plague! They will take your money and run, leaving you with their mess.

  

  Business Response

  Date: 07/23/2025

  Ms. ******** purchased the vehicle on AS-IS No Warranty condition, she declined to purchase an extended vehicle service contract at the the of the sale, servicing the vehicle would be the customer's Responsibility.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23636168
  
  I am rejecting this response because:

  
  The statement that I purchased the vehicle AS-IS is factually incorrect. I have documentation from the dealership specifically the Buyer's Guide which clearly shows:
  The box for DEALER WARRANTY is checked
  Under that, FULL WARRANTY is marked
  I also signed a Service Contract section
  At no point did I agree to purchase the vehicle AS-IS, and there is no signed document stating that I declined a warranty or service coverage. The documents provided to me at the time of sale indicate that the vehicle was sold with a full warranty, which legally obligates the dealer to cover certain issues that arise after purchase.
  Furthermore, if the dealership is now refusing to honor this warranty, I believe this is a clear misrepresentation of the sale conditions and a potential violation of both state and federal consumer protection laws.
  I am requesting that the dealership honor the warranty they provided at the time of sale and cover the cost of the necessary repairs.

  
  Sincerely,
  ****** ********
  

  

  Business Response

  Date: 07/24/2025

  The bill of sale only shows a *** waiver contract purchased to protect the loan in case of a total loss, but Ms. ******** did not buy an extended warranty for protection in case of a mechanical failure. ALL USED CARS ARE SOLD ON AS-IS BASIS.

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2025, I visited Guaranteed Motor Cars (************************************************ Hills, **) to purchase a 2021 Dodge Durango SRT, advertised with *** *****************. I traded in my 2022 Kia *** expecting a clean transaction. Upon delivery, I was told by the salesman, ***** *******, that I could return within the week to fix multiple dashboard warning lights. Within days, I found that the A/C and radio were not functioning.A week later, I decided the Durango wasnt suitable for my family and attempted to trade it at *********. They informed me that the vehicle had no visible *** and appeared to have two conflicting ***s. This made it impossible to complete the trade. When I contacted the dealer, I was initially placed on hold and later dismissed by someone I believe to be the owner after raising concerns about the *** and mechanical issues.I returned to the dealership where only the A/C was repaired. I was told parts would be ordered for the remaining issues, but I never received a follow-up. I also received a Carfax showing the car came from ********, while the *** lookup indicated Wisconsinfurther confusing the vehicles origin.Attempts to resell or return the vehicle were ignored. **, Sales Manager, acknowledged the *** issue and claimed it may have been scratched off for identity protection, which another dealership confirmed is not valid. On July 2 and again July 10, I followed up with MJ and ***; the latter told me to do what you gotta do when I mentioned escalating to the BBB.This vehicle cannot legally be sold or traded due to *** discrepancies. I returned within a week to resolve the issue and have spent over two months without resolution. I am requesting immediate assistance.

  

  Business Response

  Date: 07/18/2025

  we willing to help Ms. *********** for any repairs on the vehicle, if she so desire to trade it we will take it on a trade for a different vehicle, provided by her credit qualification, the *** on the truck is a legal *** attached by the State of Wisconsin.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23613851
  
  I am rejecting this response because:
  
  I no longer wish to continue doing any business with the dealership. 
  
  I recently returned to the location with the clear intention to sell the vehicle, not to trade it in. Despite this, the matter has become increasingly concerning. The full VIN is not located anywhere on the vehicle, and Ive since been met with alarming suggestions that the truck may be stolen. This has caused me significant embarrassment and frustration.
  
  To be clear:
  I do not want the truck.
  I do not wish to be financially obligated in any way for it.
  I will not participate in any transaction that appears fraudulent or questionable.
  
  I expect this matter to be addressed immediately and appropriately, and for any tiesfinancial or otherwiseto be severed.
  
  Sincerely,
  
  ******** ***********

  

  Business Response

  Date: 07/21/2025

  We do not have a return policy, we are willing to take the vehicle back as a trade in for a another vehicle.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23613851
  
  I am rejecting this response because:

  The vehicle should have never been sold in the condition it was given to me. It has presented numerous mechanical issues, and more concerning, there are discrepancies with the *** which raises serious legal and safety concerns.
  
  I want to be clear: I do not wish to keep this vehicle, nor am I interested in trading it for another from your dealership. Given the condition and the questionable status of the ***, I request an immediate cancellation of this transaction and the release of any financial obligations tied to it.
  
  This situation has been stressful, embarrassing, and unacceptable. I expect a prompt resolution
  
  
  Sincerely,
  
  ******** ***********

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 Jeep Wrangler from Guaranteed Motors In Palos Hills on Saturday, May 3, 2025. When they brought the vehicle out to me the inside was covered in filth. I immediately asked the sale person can they detail the vehicle because of how nasty it was before I even drove off the lot. He informed me that they were closing to bring it back Monday, May 5, 2025 and he will have the vehicle detailed. I have COPD and asthma. As I was driving home it became difficult for me to breathe, something in the car was triggering my breathing causing me to have an asthma attack. I began to smell the odor of either mildew or mold. Once I got safely home, I noticed the smell was coming from the passenger side carpet. Once Monday came I had my daughter to drive the truck back up there because I could breathe in the vehicle. I explained what I experienced on my drive home from them that Saturday. As I sat there they claimed that they had just detailed the vehicle. I went out and check the vehicle and only thing they did was vacuumed it out. Since the vehicle was under warranty I asked them because this causing me health issues could they remove and replace the carpet. They did not keep their word or try to compromise with me in any way. I left the vehicle with them and contacted ************** the company I was supposed to be financed with and come to find out they had no contact for me. I called day after day for weeks. Because I understand that it takes time to receive the information from the dealer. ************** still tells me as of this current date that they never had any information or contract for me. The dealer has sold the vehicle and refuses to give me my down payment back. They kept and sold the vehicle and kept my $4,500 for my down payment. All I wanted was them to fix the vehicle so that it wouldnt cause me more health issues. Now at this point Im without any vehicle and without my money to even try to purchase another vehicle.

  

  Business Response

  Date: 07/02/2025

  Ms. ******* test drove and purchased the vehicle. The soft top showed no signs of mildew or odor; our detailer cleaned it thoroughly. Our service manager agreed to replace the spare tire and rear window latch, which were completed along with a re-detail. We have called Ms. ******* multiple times for pickup but have not received a response.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23481779
  
  I am rejecting this response because: I never test drove the vehicle. I came to purchase the vehicle about a hour and half before closing. They didnt bring me the vehicle until after I signed the paperwork. Once I opened the door the car was filthy. I asked the sale guy at the point can they detail the car. He said they were closing and the guys was gone for the day to bring back the next business day. I did that. They never called me. I can get a print from T-Mobile to prove that they never called. They just resold the car and kept my down payment. They keep saying it was no mold or mildew but my asthma was triggered until I got in that vehicle. It didnt just come from nothing. They dont even care that I truly couldnt breathe being inside that vehicle. I just want my down payment return and this issue can be resolved. 
  
  Sincerely,
  
  ****** Regains

  

  Business Response

  Date: 07/07/2025

  Ms. ******* test drove and purchased the vehicle. The soft top showed no signs of mildew or odor; our detailer cleaned it thoroughly. Our service manager agreed to replace the spare tire and rear window latch, which were completed along with a re-detail. We have called Ms. ******* multiple times for pickup but have not received a ***********...

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23481779
  
  I am rejecting this response because they did not try to reach out to me at all. They have not been trying to comprise at all. I am attaching my phone records from tmoble and if you look under my phone number which is ************ you can see that they didnt reach out to me at all. They have sold the vehicle and kept my down payment I put down for the vehicle. So where is compromise at? All I want is my money back because how can they keep my down payment but sold the vehicle to someone else?
  
  Sincerely,
  
  ****** Regains

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I very recently purchased a car from guaranteed motor cars. The car showed up with more than ******************************************************** the legal paperwork at signing as well as the additional warranty I bought. The car also showed up with 18 miles to empty as well as smelling strongly of smoke and had damage that was not listed. I have not been able to speak to a manager about it. The salesman AJ quit responding. A manager has not reached out and a man named *** told my wife to go ahead and escalate the situation the hung up on her. This dealership is misleading consumers about current mileage on vehicle and then not responding when questioned about it. 

  

  Business Response

  Date: 07/14/2025

  The management is willing to compensate the customer a $500.00 as it is the fault of the salesman and the finance manager that worked the deal, that they did not check the current miles on the vehicle at the time of sale, we apologize for the this mishap.

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23476022
  
  I am rejecting this response because: $500 for ***** more miles? Thats seems bare minimum at best. That also doesnt even cover the detailing service getting the smoke smell out of the car that was blamed on the deliver driver smoking near the car. The car showing up on E. Or the sales manager being rude and telling my wife to feel free to pursue the issues further and hanging up on her. 
  your business need to be shut down for criminal odometer fraud. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/15/2025

  The $500 is best we could offer at this time

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23476022
  
  I am rejecting this response because:

  I do not feel like $500 is an acceptable resolution for the amount of issues weve had from this dealership and its employees  will continue to seek legal action and continue to update reviews and complaints reviewing these issues.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car from guaranteed motors in Palos Hills, ********, on April 24, 2025. I test drove the car. The car seemed to drive fine. It was nice. It was comfortable. It drove with no problems. I didn't hear nonoises. The salesman told me it was a good car. I did notice, though that the hood was a little bit crooked on the car. He inform me that there was some service done on the car and that they probably put the hood on Wrong, but that could be fixed upon leaving the evening before we even left the lot. The dashboard lit up like a Christmas tree. Every light there possibly lit up lit up. He told me that they serviced the vehicle and that the computer was trying to compute and recognize what they serviced but I could bring it back in the morning and they could look at it and make sure that there was nothing wrong the next morning. The car wouldn't start. Had to have it towed to ***** ******* on 04/26/2025 cal ****** service it but didn't talk to me about the service details because I didn't have it towed in guaranteed motors dead so I didn't have any say onwhat work went done in on the car only guaranteed motor said and they didn't discuss anything with me therefore I don't know what was declined what wasn't and what was left in and what was left out, but I do believe there was a lot of deception here This was a little over a month ago and the difference is astonishing. Documents are an enclosed. you will see that guarantee guaranteed motor cars is on the receipt of ***** ****** and the three pictures of what they paid and what declined but on the video that was sent to me today of what's wrong and the billing is over $12,000 and that's a little over amonth between services. I don't understand how a month could possibly stem that much difference

  

  Business Response

  Date: 06/12/2025

  Mrs. ***** came to the our dealership this morning telling me that she took her car to ***** ****** to diagnose the issues with the car, and they told her that they need the approval of our dealership to process the claim on the vehicle, I spoke with the warranty company regarding the approval of the claim, they told me that according to to the warranty contract that if the repair facility is within 40 miles of our dealership address, then the customer has to bring the vehicle to our dealership for repairs and approve any claim on it.

  Resolution

  Mrs. ***** can 1- bring her car to our repair facility to inspect it and get repaired under the terms of the warranty.

  2- tradein the car for a differnt one

  3- cancel the warranty and get refund. 

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23457186
  
  I am rejecting this response because: Hello I currently have a complaint with Guaranteed Motors in palos Hills illinois trying for a solution but today after no success I went to pick up my vehicle that Guaranteed Motors sold me on 04/24/25 from ****** service center where I was originally told by Guaranteed Motor Cars that it would be the only place that I would be able to get my car serviced under this warranty. Atleast that is what ****** ******* who sold and signed the amazing warranty according to him said that evening to me and my son nothing more, nothing less. Anyway the technicians and financial, even sales people have told me that the vehicle is not fixable and unsafe to be on the road. Motor has parts glued in place to hold it on. Other parts are held in place with zip ties, 3 out of 4 tires are bald. Fans for cooling are just hanging on. Hood will not properly latch. I was informed that this car should have never been sold that it should have been totaled after the first accident that basically has the whole front of car not properly connected and should not be on the road .at this point I will be asking for a full refund and this car be totaled. And Guaranteed Motor Cars be looked into. As far as I am concerned the disregard for my safety is inhumane.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/17/2025

  The customer can bring the vehicle to our repair facility to inspect it and get it repaired in accordance with with the warranty contract terms.

  the customer can trade the vehicle and buy a different vehicle.

  the customer can cancel the warranty contract and get a pro-rated refund for the warranty.

  the customer can take their vehicle outside of 40 mile radius from our dealership to get the vehicle repaired in any repair facility

  if the customer insists on repairing the vehicle at a certain repair facility out side of the warranty contract terms, the customer can do that at their own well.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23457186
  
  I am rejecting this response because: No resolution has been made I have reached out to the attorney general office and will be waiting on a reply from them soon. as to fix this car is a little more than $12k and that is just the surface there is still problems beyond that and the fact that the front end itself is not fully supported is concerning. This car is a hazard and needs to be totaled out and a refund  should be issued back to me. should have never been sold at all. I refuse to let a dealership service a car that they knew was a hazard to begin with. Thank you for your help and time. I hope they don't make a habit of selling cars like this one they sold to me. 
  This car they sold me has cost me valuable time and has been very stressful. Maybe together we can make a difference. 
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Guaranteed Motor Cars Business Address: *********************************** Complaint:I purchased a vehicle from Guaranteed Motor Cars and have been trying to obtain a required document titled the Advantage Package Agreement for the past 2 months, which the dealership is obligated to provide. This document is essential for submitting a ************* claim following the total loss of the vehicle.Despite calling the dealership between 8 to 12 times per day and sending multiple emails over the course of more than two months, I have received no resolution. On the few occasions I was able to speak with someone, the staff was extremely rude and unprofessional. One manager even stated, You people are annoying me, dont call anymore, before abruptly ending the call.I also visited the dealership in person in hopes of resolving the issue, but I was again met with hostility. The manager raised his voice and yelled at me, further escalating an already stressful ************ a result, my GAP claim remains unprocessed, and I am still financially responsible for a vehicle I no longer have. The balance on my auto loan continues to grow, and this unresolved matter is causing significant financial and emotional stress.Resolution Sought:I am urgently requesting that Guaranteed Motor Cars provide the Advantage Package Agreement immediately so that I can proceed with my ************* claim and begin to address the financial burden caused by this situation.

  

  Business Response

  Date: 05/05/2025

  The customer requested the cancellation of his warranty on the vehicle as it was involved in an accident and it was deemed a total loss by the insurance company, a refund of $1,929.17 was sent to ************ the lien holder of record. 

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23276532
  
  I am rejecting this response because:
  
  Sincerely,
  
  Amirdzhon Faiziev

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership charges extra fees and then combines everything together on the bill of sale so you have no proof. We paid $700 in MI out of state title fees, it has been two months and still have not received any information from the *** when contacting the dealership to get information we were told to go to the *** and that we did not pay them for it. When you look online it says the dealer is supposed to send everything to the state and we receive paperwork in the mail. I cannot get a hold of anyone to get this information. If we dont receive dmv paperwork we have no way to drive the vehicle we purchased. They lie and scam everyone. Told us they replace spark plugs and coil packs but they did not. We had to then do it. The vehicle had a leaking head gasket and we also had to replace that. We are extremely unhappy with the unethical lying practices of this dealership along with the several others who posted negative reviews on ****** about the fees and issues with them.

  

  Business Response

  Date: 04/09/2025

  The vehicle registration paperwork was mailed to the ************* of State, and we advised the customer to contact the **** of State on getting their license plates

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the mini on July 4, 2025 for $15,000 down payment and a loan of approx. $21,000.The car was delivered later in July. without power seats as promised. we immediately asked for a resolution, either reimburse us for adding power seats (or some portion of that cost) or credit back part of the purchase price. ownership "declined to do anything." We then reversed the down payment asserting fraud to the bank who agreed. The dealership reached out to us in October and simultaneously said they were looking for a solution when they recharged the credit card. The bank immediately flagged that charge as fraudulent and again reversed the charge. After much useless promising by the dealership, we finally said, pay off the loan and take back the car. The dealership has promised to do this since 10/24. It never happens. The car cannot be registered (faulty title), cannot be driven while we incur monthly finance and insurance charges.

  

  Business Response

  Date: 04/09/2025

  Mr. ******* made an agreement with Mrs. ******** that we would payoff her loan with *********** and that she should return the vehicle along with a refund check for $2.669 that was sent to her back in July, ************************************* ******** which she never did, we received back the title and reg. paperwork, we are still waiting to get back the refund of $2,669 and the vehicle, upon that we will go ahead with paying her loan and end this deal.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23058203
  
  I am rejecting this response because: I will not send this dealership any money. they are completely untrustworthy.  I've offered several times to offset the tax $$ by the useless loan and insurance payments i've made for  7 months on a car that i cannot drive. they respond with ridiculous statements that defy all logic. I have 13 separate written text statements where they promise to pay off the loan and never do. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 04/11/2025

  We stand with the agreement made, she refunds the tax money, we will get a transportation company to pickup the vehicle and we will pay her loan off.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 *** X1 from this dealership on January 13. However, within 2-3 days of purchase, the vehicle began exhibiting significant issues, raising safety concerns for myself and my family. Problems started with warnings related to the *** brake system and malfunctions. The car completely shut down. The dealership staff claimed that the issue was simply the battery, which is incorrect, as the car shut down as soon as after showing multiple warnings.Due to safety risks, I attempted to return the car. Initially, I was informed by the sales manager, **, that a 20% restocking fee would apply, which I reluctantly agreed to pay. However, after waiting for three hours, the general manager informed me that I would also be charged for taxes and registration fees, which were not mentioned in the contract or prior discussions. This additional charge is unreasonable, as these terms are not mentioned on their website, not in the signed agreement either! The vehicle cost approximately $20,400, and I made a down payment of $9,000. After deducting the 20% restocking fee ($4,080), I should have received a refund of $4,920. However, the dealership only offered $2,873 (and ultimately refunded $2,837, which is incorrect and raises further concerns again). According to law, you can cancel registration and get reimbursement for the fees paid The managers there were pushy during this process and coerced me into signing a cancellation of contract, despite my objections to the refund amount. I reluctantly signed to ensure my safety and that of my family, as the car posed a high safety risk. It is unacceptable that a dealership would act in such a manner and withhold an additional $2,083 from the agreed refund amount. I kindly request your assistance in resolving this matter and ensuring the dealership returns the outstanding $2,083 owed to me. While I have already suffered a loss of $4,080 in restocking fees, I seek to recover the additional amount unfairly withheld.

  

  Business Response

  Date: 03/17/2025

  
  GUARANTEED MOTOR CARS
  ************************;   *********************************;   ***************************************************************************;        *******, IL 60438           *******************
  **************                  **************              **************
  
  March 15, 2025
  
  Re:    Case ID: ********
            Customer: Abrorbek Kodirov
            Vehicle: 2020 *** X1
  
  Better Business Bureau
  ***************************************************************************************
  
  Dear Sir/Madam:
  
            *** ******* took possession of the above-mentioned vehicle on January 14, 2025, he came back three days later requesting the cancellation of the purchase agreement as he is no longer interested in owning,we accepted to cancel the sale agreement, and he agreed to receive a partial refund of his downpayment.
  
  Thanks
  
  *** *******
  (Comptroller)
  

  Customer Answer

  Date: 05/05/2025

  Complaint: 23001356
  
  I am rejecting this response because: The issue I reported has not been resolved. I lost over $6,000 as a result of my experience with the dealership in question.
  
  Sincerely,
  
  Abrorbek Kodirov

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2005 Chrysler Crossfire from Guaranteed Motor Cars on 10/31/24 for $8405.53, signing the papers via DocuSign. The car was delivered about a week later. Despite numerous calls to my salesman, **** *****, and the sales manager, MJ, I didnt receive any paperwork or information about my plates. My county title clerk confirmed they hadnt received anything from the dealership.After multiple calls, I finally received the title and bill of sale on 1/22/25, nearly three months after the purchase. The bill of sale listed the car price as $8118.03, a $278.50 difference from what I paid. I was told this would be corrected, but it never was. Additionally, the car had undisclosed issues (oil leak, misalignment, blown speaker) that werent addressed pre-shipping. I also discovered that the Iowa state tax, title, and license fees were not paid, contrary to my ************* summary, I paid $8405.50 for a car listed at $6400, and I want to be refunded the $278.50 overpaid.

  

  Business Response

  Date: 04/24/2025

  After looking at Mr. ******* checking statement, he paid us $8,405.53 and the total sale price listed on the bill of sale was $8,118.03, we are not sure why he sent us more than what the balance due was, but in any case, we will refund Mr. **** ******* the amount of $287.50 sent to his home address via a business check thru *****

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******