Business ProfileforChevrolet of Palatine

IF I COULD GIVE ZERO STARS I WOULD!I bought a brand new 2019 ***** Equinox. It's still under powertrain warranty. Recently within the past year it's been having transmission issues. It's been brought to Chevrolet of Palatine on three different occasions. The 3rd visit, June 2nd, 2023, i came in and told them its having the same transmission issue. I asked them if they had a loaner I could use to get to work, like the first and second visit. They said no. However, once their tech drove the car and confirmed, yes, it's having the same transmission problem again, they then said yes we have a loaner. They lied the first time. Not a good faith response. Now it's been two months, and it's still not fixed. The vehicle is sitting on their lot with the brakes rusting and battery dead. I tried calling them for an update, but never got a clear concise answer, or they'll say Well call you back. On July 25th, 2023. A truck blew its trailer tire and hit the front of the loaner. According to the state troopers report, I was not at fault. I tried calling them but no answer. I finally got through and told them what happened. They asked me to bring the loaner in. Then they said theyd file a claim with my personal vehicle insurance. However, they also asked that I pay $1000 directly to them for the damage! No official damage assessment was even made yet by an adjuster. I wouldnt even have been in their loaner had they fixed my car in a timely fashion. not have it sit on their lot for (2) months. This whole time, I've been paying my monthly payment on my car while I can't even use it. And time is being used up on my available powertrain warranty.